Sam was friendly and knowledgeable. He went over all of the additional options offered and pick up of the rental and return went fast and without any problems.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The SUV that I booked and got confirmation was not available and I had to take a smaller car, which made fitting all the items I needed to move difficult. The rep said he had meant to call me earlie... もっと見る
Friendly staff , Jeep was made ready quite quickly , easy return , price reasonable .
Reservation was for a hybrid SUV. The guy working said he didn't have them. Ended up giving us a gasoline sedan. No discount or apology. He was actually kind of rude. The location is awful. I wish th... もっと見る
企業情報
当該企業による記述
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
連絡先
495 Washington St, 02188-3440, Weymouth, Massachusetts, 米国
- (781) 331-0175
Your Car Rental Deals, News & Offers
3.5
まあまあ
8件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Frustrating experience
I booked a reservation 30 days in advance through the Hertz app. When I arrived to pick up my vehicle, as scheduled at 2:30pm, I was told that there was an issue with the rate I was quoted and that I would need to call the 1-800 number for assistance (instead of a Hertz employee making the call). After waiting on hold for 23 minutes, I was connected with a representative who then spoke to the Hertz employee using my cellphone. The situation was eventually rectified but it took over an hour, it delayed my trip, and it was a very frustrating process.
2026年10月6日
Reservation didn't matter and rude employee
Reservation was for a hybrid SUV. The guy working said he didn't have them. Ended up giving us a gasoline sedan. No discount or apology. He was actually kind of rude. The location is awful. I wish they had let me know. I would have canceled and went elsewhere. Doesn't seem like Hertz cares. I saw many reviews worse then mine going back years.
2026年9月26日
HERTZ CUSTOMER, SUX, SERVICE WORST OF THE WORST
I have used hertz for over 2 years, straight thru now. Any and every time I have ever needed to contact customer service, and needed assistance. NOT ONCE HAVE HERTZ EVERY HELPED ME OR RESOLVED ANY ISSUE BESIDES FOR THE 3RD TIME I CALLED AGAIN, RECENTLY 2 DAYS AGO, ABOUT AN ISSUE THAT NO ONE HELPED ME BEFORE AND ALL GAVE ME DIFFERENT ANSWERS. HERTZ CUSTOMER SERVICE IS THE WORST OF THE WORST. YOUR EMPLOYEES ARE RUDE, UNKNOWLEDGABLE. THEY DONT MAKE ANY EFFORT OR GO AN EXTRA MILE TO HELP. IVE EVEN CAUGHT THEM BASICALLY LYING TO ME AND JUST TRYIN TO LIKE RUSH ME OF THE PHONE OR THEY HAVE NO IDEA WHAT THEY ARE DOIN.
"SUBMITTING FORM ONLINE " TO GET ASSISTANCE TAKES OVER A WEEK FOR RESPONSE. NO ONE SPEAKE ENGLISH
I WILL SAY THE MAN FROM THE WEYMOUTH LOCATION IS ALWAYS SMILING, AND WOULD HELP IN ANY WAY HE COULD
2026年9月25日
Friendly staff
Friendly staff , Jeep was made ready quite quickly , easy return , price reasonable .
2026年9月25日
Love this place.
2026年9月17日
Fast and friendly service
Sam was friendly and knowledgeable. He went over all of the additional options offered and pick up of the rental and return went fast and without any problems.
2026年9月2日
SuV I booked/confirmed was not provided
The SUV that I booked and got confirmation was not available and I had to take a smaller car, which made fitting all the items I needed to move difficult. The rep said he had meant to call me earlier in the week to inform me but did not do so.
Also, rental was not provided with a full tank of gas
2026年8月29日
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