One of the brackets we ordered was faulty and we had to send them back . Customer services delt with it brilliantly and we received our money back in full in less than a week . They did offer to send... ãã£ãšèŠã
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Great website. Easy to pay and good delivery options. New stylus fitted, working and Pink Floyd blasting out of the speakers. Thank you for the great service.
Great company.Iâm almost sure Iâve ordered audio gear from HiFi Fix before but anyway the price and speed of delivery is quite incredible. Highly recommended.
I must say that I am very satisfied with the service I have experienced. The upgrade stylus I received is has made a vast improvement. Also, the package was delivered within 3 days.
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Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.
HiFix the Hi Fi Professionals
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- FREE SHIPPING
- HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
- CUSTOMER CARE
- Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
- PRICE MATCH PROMISE
- HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
- SECURE PAYMENTS
- HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site⢠trust mark providing third-party website identity validation
- FINANCE AVAILABLE
- Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. Itâs an easy and affordable way to purchase the latest technology you want - today!
Our Shipping Promise
Fast 48 hour Shipping
Get free fast 48 hour shipping with purchases over £75.00!
98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!
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Unit 2 Binns Close, CV4 9TB, Coventry, è±åœ
- 02476 631 707
- frank@frankharvey.co.uk
- www.hifix.co.uk
4.8
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Purchase of Roberts radio
Very good selection of Roberts radios to select from, descriptions very comprehensive, prices compedative, delivery very quick, goods well packed.
2026幎6æ29æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you for your fantastic feedback. Weâre so pleased to hear that you found our selection of Roberts radios extensive and that the descriptions were helpful in making your choice.
Itâs great to know you found our prices competitive and were happy with the quick delivery and careful packaging. Your satisfaction is our priority, and weâre delighted we could meet your expectations from start to finish.
We hope youâre enjoying your new Roberts radio and look forward to assisting you again in the future.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
good prices big range of products andâŠ
good prices big range of products and quick despatch with good packaging. second time i have used them and it was same experience last time
2026幎7æ6æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you for taking the time to share your positive feedback! Weâre thrilled to hear that youâve had a great experience with us not once, but twice. Itâs fantastic to know you were pleased with our competitive prices, wide range of products, quick despatch, and secure packaging.
We truly appreciate your continued support and look forward to providing you with the same excellent service in the future.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
They take no accountability over delivery and returns.
They take no accountability over delivery problems even when you pay for delivery. When you return an item, they will make you insure it for the full amount. Never in my adult life did I have to pay 30 GBP to return an item. There is absolutely no reason to ever buy from this place when other competitors treat their customers much better.
2026幎6æ11æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you for your review and feedback. Weâre very sorry to hear about your experience and that you were unhappy with the return process. We genuinely value our customers, and itâs never our intention to cause any inconvenience.
To clarify, the items you returned were unwanted rather than faulty, which is why only the return shipping fee was down to yourself. While restocking fees commonly apply in similar circumstances, we waived those restocking charges for you and only required the return to be insured for the item's full value, as this protects both you and us in case of damage during transit.
We truly understand your frustration and apologise if our policy caused any inconvenience. Weâre constantly reviewing our processes to better serve our customers, and your feedback helps us identify areas for improvement.
Thank you for giving us the opportunity to explain. We hope we can rebuild your trust and assist you in the future.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
Fuss free ordering
Fuss free ordering, delivered quickly and very happy with my purchase.
2026幎7æ6æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you for your wonderful feedback! Weâre delighted to hear that your ordering process was fuss-free and that your purchase was delivered quickly.
Itâs fantastic to know youâre happy with your item, we strive to make every customerâs experience smooth and enjoyable. We appreciate your business and look forward to serving you again in the future!
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
Great service as previous purchases
Great service as previous purchases
Recieved in good time and in as expected condition
2026幎7æ3æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you for your continued trust and support! Weâre thrilled to hear that, as with your previous purchases, youâve received great service, timely delivery, and your order arrived in the expected condition.
Itâs always a pleasure serving valued customers like you, and we truly appreciate your loyalty. We look forward to assisting you again in the future!
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
Quick efficient service
Item despatched quickly, arrived in good time in perfect condition.
2026幎7æ3æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you for your kind words! Weâre so pleased to hear you were happy with our quick and efficient service, as well as the timely delivery of your item in perfect condition.
Your satisfaction is our priority, and itâs wonderful to know we met your expectations. We look forward to helping you again in the future.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
HiFix The Hi Fi Professionals ããã®åç
Thank you for your fantastic feedback! Weâre delighted to hear you were pleased with our excellent service and prompt delivery.
Itâs always our goal to ensure a smooth and efficient experience for our customers, and your kind words mean a lot to us. We look forward to serving you again soon.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
Another great service and merchandiseâŠ
Another great service and merchandise was up to expectations
Keep up the good service ð
2026幎6æ30æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you so much for your wonderful review! We're thrilled to hear that you had another great experience with us and that the merchandise met your expectations.
Your encouragement means a lot, and weâre committed to maintaining the high standard of service youâve come to expect. We truly appreciate your support and look forward to serving you again.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
HiFix The Hi Fi Professionals ããã®åç
Thank you for your fantastic feedback! We're delighted to hear that you were pleased with our excellent service, super-fast delivery, and that you're enjoying your Pro-Ject Flatten It.
Your satisfaction means the world to us, and weâre thrilled we could provide you with a product and service that lived up to your expectations. We look forward to assisting you again in the future.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
HiFix The Hi Fi Professionals ããã®åç
Thank you for your concise and wonderful review! Weâre so glad to hear you were impressed with both the quality of the product and our service.
Your support and feedback truly motivate us to keep delivering excellence. We look forward to serving you again soon.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
Good honest customer service
I ordered the wrong height speaker stands so I telephoned their sales department who informed me to simply place a new 2nd order for the correct height stands and return the 1st (incorrect) order at my expense (it was my mistake after all) and I received a full refund as promised within the month.
2026幎6æ17æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you for taking the time to share your experience! Weâre thrilled to hear you appreciated our honest and straightforward customer service.
Mistakes can happen, and weâre always here to help make the resolution process as smooth as possible. Weâre glad we could assist you and that your refund was processed promptly as promised.
Your feedback means a lot to us, and we look forward to serving you again in the future, this time with the perfect product.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
HiFix The Hi Fi Professionals ããã®åç
Thank you for your kind words! Weâre so glad to hear that you had an excellent transaction and it was a pleasure doing business with you as well.
Your feedback inspires us to continue providing the best possible service, and we hope to assist you again in the future. Please donât hesitate to reach out if thereâs anything else we can do for you.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
Rega Planar Plus
Bought a few turntables in the past, but this is by far the best turntable Iâve ever purchased the sound is great, punchy with full clarity, even my old vinyl sounds like new, itâs so easy to set up, no awkward weight, balance set up, just basically a plug & play, one very happy customer ðð
2026幎6æ26æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you so much for sharing your experience! Weâre delighted to hear that youâre enjoying your new turntable and that itâs exceeded your expectations. Itâs great to know the sound quality truly shines and even your old vinyl is sounding like new again, thereâs nothing quite like rediscovering your collection with enhanced clarity.
Weâre also pleased to hear you found the Planar Plus easy to set up. The convenience of a plug & play turntable is so satisfying, and weâre thrilled it provided a seamless experience for you.
Your happiness as a customer means the world to us, and we look forward to helping you with any future purchases. Enjoy your vinyl journeys and thank you for choosing HiFix.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
Easy to navigate website, good price
Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they would be send as soon as available. I was kept informed abd goods were with me in just over a week ! Still faster than some online retailers who claim to have items in stock! Have purchased from them before and have no hesitancy in purchasing again m.
2026幎6æ23æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you for your wonderful review! Weâre thrilled to hear that you found our website easy to navigate and were able to locate the items you wanted at great prices.
We appreciate your understanding regarding the brief wait for stock replenishment and are glad that our communication and updates kept you informed throughout the process. Itâs fantastic to know that your items arrived quicker than expected, your patience and trust mean a lot to us.
Weâre grateful for your loyalty as a returning customer and look forward to assisting you again in the future. Your recommendation is deeply appreciated.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
There was a leakage in the product.
2026幎6æ18æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you for bringing this to our attention. Weâre very sorry to hear about the issue you experienced with the product. However, we have not received any communication from you regarding this matter and would love the opportunity to assist.
Please feel free to contact our customer service team directly so we can resolve this for you as quickly as possible. Weâll do everything we can to make things right.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
This is an update of a 5* review I leftâŠ
This is an update of a 5* review I left for a speedy and efficient delivery of a portable radio at a good price
Unfortunately they were less good when the radio turned out to be faulty, frequently losing stable connection. I had to be quite persistent to get the radio replaced
They first wanted me to return it at my expense, which didnât seem fair, then tried to fob me off with nonsense about the DAB signal in my area, which is not at all remote and BBC say signal strength is fine here
The fact the replacement works perfectly confirms to me that the first one was faulty
I donât know what they thought I hoped to gain by requesting an exchange - I can only think they thought that if they fobbed me off for long enough, I would give up and go away......
2026幎2æ21æ¥
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HiFix The Hi Fi Professionals ããã®åç
Thank you for taking the time to update your review. Weâre truly sorry to hear about your experience and would like to sincerely apologise if you felt let down by the process. Customer satisfaction is at the heart of what we do, and we never want anyone to feel fobbed off or unsupported.
While your radio had passed the 30-day return period, and under usual circumstances would have been sent off for repair by the manufacturer, we did offer a replacement as a gesture of goodwill to resolve the matter swiftly. We understand how frustrating it must have been for you, and we did try our very best to assist.
Regarding the issue, Roberts radios can sometimes experience variances in signal strength depending on the areaâs DAB coverage. While no specific fault was found with the original unit, we sent a replacement as a gesture of good will as testing it here confirmed there was no fault with the signal. This would have came back with a chargeable repair from Roberts with no fault found.
Once again, please accept our apologies for any inconvenience caused, and thank you for your patience throughout this process. We truly value your feedback, which helps us improve our service further. If thereâs anything else we can help with, donât hesitate to get in touch.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
Hifi accessory . Errors in supply were made butâŠ
Errors in supply were made but effectively corrected. Product proved to be excellent choice.
Yes I will use company again .
2026幎6æ22æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you for your honest feedback! We sincerely apologise for the initial errors in supply but are glad we could effectively resolve the situation for you.
Itâs wonderful to hear that the product turned out to be an excellent choice and that youâre happy to continue shopping with us. We truly value your understanding and look forward to serving you again in the future.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
Excellent
Always a great service and a pleasure to deal with. Never had a problem, you order and they deliver. Never had any issues.
2026幎6æ12æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you for your kind words and continued support! Itâs truly a pleasure to hear that you've always enjoyed great service and hassle-free experiences with us.
Your satisfaction means everything, and weâre grateful for your trust in us. We look forward to many more opportunities to serve you in the future, always here to deliver the best!
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
Excellent advice and service
Brilliant advice about which system to invest in and prompt delivery. Excellent.
2026幎6æ17æ¥
HiFix The Hi Fi Professionals ããã®åç
Thank you for your fantastic feedback! Weâre thrilled to hear that you found our advice helpful in choosing the right system and that your order arrived promptly.
Providing excellent service and guidance is what we strive for, so it means a lot to know we met your expectations. We hope youâre loving your new system and look forward to assisting you again soon.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
HiFix The Hi Fi Professionals ããã®åç
Thank you for your review! Weâre delighted to know you found our services to offer good value, with swift delivery and no issues.
Your satisfaction is our priority, and weâre glad we could meet your expectations. We look forward to serving you again soon.
Kind regards,
Frank Harvey
HiFix â The Home of Hi-Fi Excellence
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