Hippo Motor Group ロゎ
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TrustScore 5段階評䟡の4.5

4.3

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5぀星のうち5の評䟡

Hippo Motorgroup were fantastic. I'm very happy with my new car. Mark W was great as a Fleet Account Manager. He responded to calls and emails promptly and made the process easy and enjoyable.... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Excellent service from start to finish!! We were greeted with a very warm welcome by Olivia. Olivia dealt with our new car and went above and beyond to help us. When we picked our new car up again al... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Excellent experience. Many thanks to Callum at the Blackburn branch. Found finance for us when we had been struggling. Very helpful, knowledgeable , patient, and friendly. Very easy to use website.... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Customer service was very poor, waited over 3 hours for my car. Came on a 2 hour train journey never again just wanted my car was on the verge of collapsing Rehan, was helping me through out the whole... もっず芋る

䌁業が回答したした

䌁業情報

  1. カヌディヌラヌ
  2. 金融ブロヌカヌ
  3. リヌス業
  4. 自動車販売店
  5. 䞭叀車ディヌラヌ

Hippo Motor Group に぀いお

圓該䌁業による蚘述

Welcome to Hippo Motor Group

Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.

As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.

Whether you’re looking for:

  • Personal car leasing
  • Business car leasing
  • Vehicle finance
  • New and used cars
  • Vans
  • Prestige vehicles

Our award-winning team is here to help every step of the way.

From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.

We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.

If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.

The perfect vehicle. The right deal. The Hippo experience.

連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

3185件のレビュヌ

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4.3

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過去12か月のレビュヌ数: 676件

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5぀星のうち1の評䟡

I wish there was a minus stars

I wish there was a minus stars.
Hippo have provided the most appalling customer service. I bought a £26,000 car from them on 3 Dec 2025 one owner and full dealer service history.
When the V5 came back I was the 4th owner.
They blamed auto trader and said auto trader automatically put one when they are unsure of the number of keepers BS
I have emailed every single person within Hippo most of which don't acknowledge or reply.
It then lost all the oil on my way back from Manchester airport at 10.30pm on my own, when I washed it the black powder coating on the wheels began to peel. The car had respray lines down the passenger side and a misaligned headlight. When I checked Carverticle it had been involved in a non-recorded accident in 2019 totally £3k - £5k they denied all knowledge( I raised this in February) surely they look at history for cars they intend to resell.
I returned to Hippo in March who said it was up to me to activate my extended warranty as they don't have any mechanics themselves to repair vehicles. Fawaad the Sales Manger has fobbed me off from the very first day I raised my complaint.
The oil repair took 6 weeks even though they said they had the parts after 2 weeks and the wheels still haven't been done. They offered no compensation, or redress at all, I said I wished to reject before my 30 days and they refused and said I had to allow them to repair the car.
Aftersales is none existent, they have lied about the vehicle from the very beginning, I have tried to escalate it to the Chairman CEO etc and nobody replies. The car has gone back in today to have the wheels refurbished which has took them 2 months to arrange, they said they said they would use a 3rd party, then said they wouldn't, said they would arrange a hire car but I would have to get a taxi the couple of miles round the corner to collect it - (thankfully enterprise are far more customer friendly and collected me) when I dropped the car off and told him all 4 wheels need doing he then said it needs to go to a 3rd Party!!!! We have spent a month arguing over 3rd parties to be right back at base.
I would never buy another vehicle from Hippo and advise anyone who maybe thinking of buying from them to think long and hard. The company sell anything and everything and genuinely don't care about you regardless of the original purchase price.

Please do point out which areas you don't agree with. I have no need to lie all I have stated is true and correct so please don't insinuate otherwise.

2026幎7月6日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Sam,

We’re sorry to read your review and understand this has been a frustrating experience.

We have reviewed your concerns in detail and have continued to work with you directly to address the matters raised. While we do not agree with all points made, we appreciate your feedback and will continue to communicate with you through the appropriate direct channels.

Thank you - Team Hippo 

5぀星のうち5の評䟡

So easy from start to beginning both


So easy from start to beginning both James and Matt Have been amazing and have Left no stone unturned to get me what I want . Very easy to talk to and hippo group in my eyes are a al5star company

2026幎7月5日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Jamie,

Thank you for your wonderful feedback. We’re delighted to hear James and Matt made the process so easy from start to finish and went above and beyond to help you find exactly what you wanted. It’s great to know they were easy to talk to and that you consider Hippo a five-star company. We truly appreciate your kind words and support.

Team Hippo

5぀星のうち5の評䟡

Very friendly representative

Very friendly representative, Josh. Helped me understand everything and went through everything with me. Thank you

2026幎7月4日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Rhian,

Thank you for your feedback. We’re delighted to hear Josh was friendly and took the time to explain everything clearly, ensuring you understood the whole process. We really appreciate your kind words and support.

Team Hippo

5぀星のうち5の評䟡

Very informative and answered any


Very informative and answered any questions that I had. Pick up of the vehicle was easy and fuss free. Would recommend.

2026幎7月4日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Lee,

Thank you for your feedback. We’re delighted to hear all your questions were answered and that collecting your vehicle was easy and fuss-free. Your recommendation means a great deal to us, and we truly appreciate your support.

Team Hippo

5぀星のうち5の評䟡

Josh and Warner down at Peterborough


Josh and Warner down at Peterborough have been absolutely amazing. They helped me out from the minute I walked it.

Really great experience.

2026幎7月4日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi,


Thank you for your wonderful feedback. We’re delighted to hear Josh and Warner at our Peterborough branch looked after you so well from the moment you walked in. It’s great to know they made your experience such a positive one. We truly appreciate your kind words and support.

Team Hippo

5぀星のうち5の評䟡

Matt (Knowles) was really friendly and


Matt (Knowles) was really friendly and helpful. Understood what we were looking for, didn’t try to push us to anything outside of our budget. Suggested a car they didn’t have in that he thought would be better for us. Communicated when he said he would.
Made it a stress free easy journey.

2026幎7月4日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Kirsty,

Thank you for your wonderful feedback. We’re delighted to hear Matt Knowles was friendly, helpful, and took the time to understand what you were looking for without any pressure. It’s great to know his communication and advice made the whole process easy and stress-free. We truly appreciate your kind words and support.

Team Hippo



5぀星のうち5の評䟡

Great experience at hippo

Great experience at hippo, george and Liam was great to work with very happy with the service will return to buy again

2026幎7月4日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Darren,

Thank you for your wonderful feedback. We’re delighted to hear you had a great experience with Hippo and that George and Liam were a pleasure to work with. It’s fantastic to know you were so happy with the service, and we look forward to welcoming you back in the future.

Team Hippo

5぀星のうち5の評䟡

Excellent service

Excellent service, made us feel welcome even our dog

2026幎7月4日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Adam,

Thank you for your feedback. We’re delighted to hear you received excellent service and that both you and your dog were made to feel so welcome. We really appreciate your kind words and support.

Team Hippo

5぀星のうち5の評䟡

Max at hippo was really helpful

Max at hippo was really helpful, and helped me get a good choice of car which I wanted ,lease process was easy to set up and car was delivered on time ,all round customer care was excellent,many thanks Max

2026幎6月2日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Stephen,

Thank you for your wonderful feedback. We’re delighted to hear Max was so helpful in finding the right car for you and that the leasing process was easy from start to finish. It’s great to know your car was delivered on time and that you received excellent customer care throughout. We’ll be sure to pass on your kind words to Max. Thank you for your support.

Team Hippo

5぀星のうち5の評䟡

Came in today to get my new car

Came in today to get my new car. Got seen instantly by Josh, who got everything sorted really quickly and really simply for me!

2026幎7月3日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Jonathan,

Thank you for your feedback. We’re delighted to hear Josh looked after you straight away and made collecting your new car quick and simple. We really appreciate your kind words and support. Enjoy your new car!

Team Hippo

5぀星のうち5の評䟡

Josh & Jonny excellent

Josh & Jonny excellent, efficient service. Thanks

2026幎7月3日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi,

Thank you for your feedback. We’re delighted to hear Josh and Jonny provided excellent, efficient service. We really appreciate your kind words and support.

Team Hippo

5぀星のうち5の評䟡

Great experience,process made


Great experience,process made effortless by Matt at Peterborough and simple from George in Blackburn
simple process made easy,approachable friendly helpful,can’t recommend more

2026幎7月3日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Brian,

Thank you for your wonderful feedback. We’re delighted to hear Matt in Peterborough and George in Blackburn made the process effortless from start to finish. It’s great to know they were friendly, approachable, and helpful throughout. Your recommendation means a great deal to us, and we truly appreciate your support.

Team Hippo

5぀星のうち5の評䟡

Connor and Matt where professional and


Connor and Matt where professional and clear good comms and pleasant

2026幎7月3日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Andrew,

Thank you for your feedback. We’re delighted to hear Connor and Matt were professional, communicated clearly, and were pleasant throughout your experience. We really appreciate your kind words and support.

Team Hippo

5぀星のうち5の評䟡

Hippo were superb!

Both Bailey and Matt were excellent.
Clear instructions very knowledgeable and a pleasant experience.
Recommend both highly.

2026幎7月2日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Ian,


Thank you for the fantastic feedback! We’re delighted to hear Bailey and Matt provided such clear, knowledgeable, and pleasant service throughout your experience. We really appreciate your recommendation and kind words.

Team Hippo

5぀星のうち5の評䟡

Liam from hippo motor group got my new


Liam from hippo motor group got my new Audi a4 avant sorted and handed over very efficiently and he was very friendly to deal with and answered all off my questions 5 star service.

2026幎7月2日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Paul,


Thank you for the fantastic feedback! We’re delighted to hear Liam provided such friendly and efficient service and was able to answer all your questions. We really appreciate your kind words and hope you enjoy your new Audi A4 Avant.

Team Hippo

5぀星のうち5の評䟡

Excellent service from Lewis and Mat

Excellent service from Lewis and Mat, they found the perfect car for me, would definitely recommend for future buyers.

2026幎7月2日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi George,


Thank you for the fantastic feedback! We’re delighted to hear Lewis and Matt found the perfect car for you and provided excellent service. We really appreciate your recommendation and kind words.

Team Hippo

5぀星のうち1の評䟡

Don’t waste your money with this company

I purchased a car had multiple problems, gave an honest review and got a reply to contact them so they could look into it (even though I’d complained and nothing was done). I emailed as the response said in April, and had nothing. I followed up in May with another email and still no response. Worst service from a car dealership I’ve ever experienced! Don’t waste your money.

2025幎8月1日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Emily,

I am pleased to see that following your contact with the Customer Experience team, that we have now been able to discuss your concerns with you and bring the matter to a resolution.

We’re sorry that your earlier experience left you feeling unsupported, and we hope the actions we have taken have helped to restore your confidence in Hippo Motor Group.

Thanks, Chris – Customer Experience Manager

5぀星のうち5の評䟡

Hippo sales

From start to finish the experience has been a positive one for Zak in sales to Raphael at Peterborough sales centre, couldn't have been more helpful, recommend 😊

2026幎7月1日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Karen,


Thank you for the fantastic feedback! We’re delighted to hear Zak in sales and Raphael at our Peterborough centre provided such helpful service throughout your experience. We really appreciate your recommendation and kind words.

Team Hippo

5぀星のうち5の評䟡

Great service holly and Raphael was


Great service holly and Raphael was great

2026幎6月30日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Miss J,


Thank you for the great feedback! We’re glad Holly and Raphael provided such great service. We really appreciate your kind words.

Team Hippo

5぀星のうち5の評䟡

Great experience

Had a great experience from the get go. Crystal was amazing in helping me get a new car whilst helping sort the return of my old one and on the day of transfer Raphael was efficient, polite and informative about the entire process. Will be coming back for my next car once this one is done!

2026幎6月30日
自発的なレビュヌ
Hippo Motor Group ロゎ

Hippo Motor Group からの回答

Hi Craig,

Thank you for your wonderful feedback. We’re delighted to hear you had a great experience from the very beginning. It’s fantastic to know Crystal made the process of getting your new car and returning your old one so easy, and that Raphael provided an efficient, polite, and informative handover. We’re thrilled to hear you’ll be coming back to us for your next car, and we truly appreciate your support.

Team Hippo

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