I've been coming to HiQ shrewsbury for many years for service, MOT, tyres brakes etc. They do not try and sell you things you dont need which is excellent, they are normally busy but always try and fi... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Staff are friendly and experienced. Nothing is too much trouble for them, they are very accommodating. The lack of 5th star is because the online booking system does not seem to link to a diary, so p... もっと見る
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Apologetic the tyre required for my MOT to pass was not going to be ordered for same day. Plenty of suggestions for local places to get that sorted before returning for the MOT re-test.
The team at HiQ have looked after my various cars for a long time. I keep using them because they are always clear and upfront when talking me through any work that needs doing. If issues arise during... もっと見る
企業が回答しました
企業情報
HiQ Tyres & Autocare - Shrewsbury について
さまざまな外部ソースから提供された情報
Why Choose Us?
We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.
Excellent Customer Service
Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.
Services
We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.
Click Fit Go
We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.
Transparency
We know how important honest pricing is, so you can expect transparency you can trust.
Award Winning Centres
We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.
連絡先
Bell Lane, Abbey Foregates, SY2 5EN, Shrewsbury, Shropshire, 英国
- 01743 232896
4.9
優良
242件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful couldn’t do enough to help
2026年1月23日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
We appreciate this review regarding our friendly team, thank you Alison.
Prompt and efficient service
Prompt and efficient service at their Shrewsbury Branch. Work carried out at the time and date arranged. Served by Stuart in a friendly helpful manner.
Would recommend Hi Q.
2026年1月22日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Thank you for recommending HiQ and it's great to hear you found our service prompt and efficient. We appreciate the feedback Kim.
The staff are so kind and helpful
The staff are so kind and helpful. They squeezed me in because they didn't want me making a long journey with an unsafe tyre.
The staff are so friendly and polite. They will always endeavour to give you the best deal.
I would highly recommend Hi Q
2026年1月22日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi Sue, we appreciate you highlighting our team's kindness and helpfulness. We're glad we could assist you with your tyre issue and provide you with the best possible service.
Great service
I’ve been using HiQ in Shrewsbury for years and I continue to travel to them despite them not being my local garage. They’re reliable, professional and a really friendly team. I would absolutely recommend them.
2026年1月21日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi Jess, we appreciate you taking the time to leave us such a great review. We're so glad to hear that you find our team reliable and friendly, even travelling a distance to see us!
Stuart and his team at HiQ Shrewsbury…
Stuart and his team at HiQ Shrewsbury always provide me with an incredible service with huge attention to detail and customer care. This is by far the best garage in the area and one our family will continue to use for years to come!
2026年1月20日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Thank you for leaving a review Sonny regarding our customer service. We're happy to hear that you had such a positive experience with our team!
I have been taking my vehicles to stu…
I have been taking my vehicles to stu and the team at hi q for many years now, excellent speedy service, great communication and a all round great experience, I have lots of friends and family who use hi q Shrewsbury now based on my recommendations! Keep up the good work lads 👍
2026年1月20日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Thank you for recommending HiQ Tom! We appreciate you taking the time to share your positive experience. It's great to hear that you've consistently received excellent and speedy service from our team.
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi there, thank you for leaving a great review!
First class and best prices
The staff are friendly and efficient at all times and did a first class job fitting all 4 tyres. Their prices are also very competitive.
2026年1月16日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi Edward, we appreciate you taking the time to leave us a review. We're happy to hear that you found our team friendly and efficient, and our prices competitive!
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi there, thank you for leaving a great review!
Excellent customer service by the team.
2026年1月14日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi Mike, thank you for leaving an excellent review regarding our customer service!
Great service
Good price with free mot alongside full service. Friendly service. Have used this garage for years and can't fault them.
2026年1月13日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi Joanne, thank you for leaving a great review regarding our service and it's great to hear you have been returning over the years!
Excellent technical and customer…
Excellent technical and customer service every time.
2026年1月13日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi Alastair, thank you for leaving a great review regarding our great customer service!
Excellent Service
The manager kept me informed and the work was carried out promptly and I was happy with the price. I wouldn’t hesitate to use again.
2026年1月8日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
We appreciate you taking the time to leave us a review Dave! We're happy to hear that you were informed and satisfied with our work; we look forward to seeing you again in the future.
MOT experience
Took my car for its MOT and a had a great experience with them. All very friendly and helpful and helped me with the problems that i had with my car. Would definitely recommend, great experience all round.
2026年1月7日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi Gabby, thank you for leaving a review. We're happy to hear that you had a great experience with your MOT! We're glad our team was helpful and friendly in resolving your car issues.
Quick repairs to my car
Quick repairs to my car, reasonably priced and very courteous staff.
2026年1月7日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi Stefan, thank you for leaving a review regarding our service and courteous team!
HiQ Tyres & Autocare - Shrewsbury からの回答
Thank you for recommending us Stella and it's great to hear you found the team friendly!
Good service
I have used HiQ Bell lane, Shrewsbury on several occasions because I am given good service. Problems are given proper investigation and solutions explained. Staff are friendly and helpful. I happily recommend them to friends.
2026年1月6日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi Jean, thank you for leaving a great review. We're happy to hear that you consistently receive good service and we appreciate your kind words regarding our team's friendly and helpful service, and your recommendation!
First rate service from Stuart and the…
First rate service from Stuart and the staff at Shrewsbury again as they promptly and efficiently sorted out my MOT.
Would warmly recommend this garage.
2025年12月1日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi there, thank you for recommending our Centre. We're happy to hear that you had a great experience with our prompt and efficient service.
Exceptional customer service from…Stuart
Exceptional customer service from Stuart !
Great team I have been using them for years.
2025年11月27日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi Nigel, thank you for leaving a review. We're happy to hear that you had such a positive experience with our team and we look forward to seeing you again!
Appointment booked but not fulfilled.
Appointment booked online for 0830-1200. Arrived at 0820 to be told the tyres were not in stock and would not be until 1400 that day. Customer service and empathy was Zero. Rude, unsympathetic staff member and no compromise or alternative/upgrade offered. Went straight to another tyre fitter and had tyres fitted immediately by friendly, helpful staff and at a lower price.
2025年11月11日
自発的なレビュー
HiQ Tyres & Autocare - Shrewsbury からの回答
Hi there,
We’re sorry to hear about your recent experience and appreciate you bringing this to our attention. After a detailed investigation with the Centre, we have received the following response:
The Centre claim that although your tyres were ordered in advance, there was an unexpected delay which meant they would not arrive until 2pm instead of within your booked 8am–12pm slot. They believed you would be able to leave the vehicle with them until the tyres arrived, but understand that this was not acceptable for you, which led to the complaint.
They also acknowledge that they were aware of this delay the day before and accept that they should have contacted you in advance to explain the situation, something that may have prevented the inconvenience caused. Regarding the concerns raised about customer service and empathy, the Centre advise that there was no intention to be rude and apologise if their communication came across that way while explaining the circumstances.
The Centre have confirmed that feedback has been provided and improvements have been put in place to ensure customers are notified promptly of any delays in the future.
We remain committed to delivering a high standard of service and addressing concerns with care. If there’s anything further you’d like to discuss, please email us at customerservice@hiqtyresandautocare.co.uk
Kind regards,
HiQ Team
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