I had ordered a Blu-ray from hmv (UK). Unfortunately, it was no longer in stock. hmv’s customer support team contacted me to let me know about the delay. I was immediately offered the option to ca... もっと見る
企業が回答しました
所在地
所在地を変更113 Union Bridge, AB11 6BE Aberdeen, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The experience involved Sabrina Carpenter, who is an artist of short stature, but powerful vocally, and so how could this experience not be one deserved of five of them there shining lights in the nig... もっと見る
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Pre-ordered my albums sales assistant was lovely and also a fan of the group I was ordering so we had nice chat as my sale was put through till. Received email to let me know my albums were ready to... もっと見る
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Ordered Wham 12inch picture disc of Last Christmas 🎄 male staff was very helpful and ordered it , sadly I got an email saying order was delayed , I had tried to email back but it wouldn't accept my... もっと見る
企業が回答しました
企業情報
hmv (UK) - Aberdeen について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
113 Union Bridge, AB11 6BE, Aberdeen, 英国
4.8
優良
546件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - Aberdeen からの回答
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer support
I had ordered a Blu-ray from hmv (UK). Unfortunately, it was no longer in stock. hmv’s customer support team contacted me to let me know about the delay. I was immediately offered the option to cancel the order and receive a refund. However, as I was able to wait, I decided to keep the order as it was. HMV kept me informed promptly throughout the entire delivery delay process. Great customer service. The Blu-ray has arrived. Thank you!
************************************
Ich hatte bei hmv (UK) eine Blu-Ray bestellt. Leider war diese zwischenzeitlich nicht mehr am Lager vorrätig. Der Support von hmv kontaktierte mich und informierte mich über die Verzögerung. Mir wurde sofort angeboten, dass ich die Bestellung stornieren kann und das Geld zurückerhalte. Da ich aber warten konnte, habe ich es bei der laufenden Bestellung belassen. Über den gesamten Prozess der Lieferverzögerung wurde ich immer zeitnah von hmv informiert. Super Kundenservice. Blu-ray ist da. Danke!
2026年3月28日
hmv (UK) - Aberdeen からの回答
Hi Thomas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast delivery and fast service.
2026年4月23日
hmv (UK) - Aberdeen からの回答
Hi Miroslawa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Aberdeen からの回答
Hi Albie,
Thanks for leaving us a review.
We were sorry to hear about the items damaged in delivery; apologies for any disappointment caused as a result of this.
Please feel free to contact us at support.hmv.com and provide us with the order number and items in question, and we can look into this further.
Prompt service/delivery
2026年4月20日
hmv (UK) - Aberdeen からの回答
Hello Graham
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very happy with the service
2026年4月14日
hmv (UK) - Aberdeen からの回答
Hi Marjory,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Service provided by Chris and Connor…
Service provided by Chris and Connor was great, very welcoming and had great product knowledge
2026年4月12日
自発的なレビュー
hmv (UK) - Aberdeen からの回答
Hi Bailey
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Aberdeen store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Easy to order online and fast delivery to local store
Easy to order online,kept informed when dispatched and when tardy for collection in store
2026年4月5日
hmv (UK) - Aberdeen からの回答
Hi Allan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Aberdeen からの回答
Hi Robert Douglas
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff are always friendly and helpful
Staff are always friendly and helpful. The ring and reserve service is great as well
2026年4月1日
hmv (UK) - Aberdeen からの回答
Hi SA
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Straightforward purchase
Simple to order. Opted for store pick-up.
Kept notified. Easy straightforward collection. Young girl in-store helpful and friendly.
Thank you
2026年3月28日
hmv (UK) - Aberdeen からの回答
Hi Amanda
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Friendly and helpful staff
Jem, HMV Aberdeen, was very helpful and ordered on my behalf to collect in-store. On collection the lady who served me was again helpful and friendly. Thank you!
2026年3月28日
hmv (UK) - Aberdeen からの回答
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Aberdeen からの回答
Hi Scott,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Unkomplizierte Bestellaufnahme und…
Unkomplizierte Bestellaufnahme und Bezahlung. Fairer Preis. Lieferung -bei Vorbestellung - zeitnah zum Erscheinungsdatum. Bin sehr zufrieden. Gerne wieder.
2026年3月27日
hmv (UK) - Aberdeen からの回答
Hi M.
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
5*5*5*
Excellent price. Excellent delivery. 5* packaging of a 'fragile' item. Allround great service from HMV online.
2026年3月21日
hmv (UK) - Aberdeen からの回答
Hi Williams
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pre-ordering my album
Pre-ordered my albums sales assistant was lovely and also a fan of the group I was ordering so we had nice chat as my sale was put through till.
Received email to let me know my albums were ready to collect. Well packaged no damages sales assistant again very nice at click and collect til.
2026年3月23日
hmv (UK) - Aberdeen からの回答
Hi Louise,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Aberdeen からの回答
Hi GW
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Greatful
I'm very relieved that the movies I ordered arrived in perfect condition and came very quickly 😊
2026年3月14日
hmv (UK) - Aberdeen からの回答
Hi Darragh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Aberdeen からの回答
Hi Mark
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very straightforward procedure.
The item arrived at the shop in good time, and was easy to pick up.
2026年3月15日
hmv (UK) - Aberdeen からの回答
Hi Patricia
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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