everyone was extremely nice and helpful. the service at the tills was amazing including pleases and thank yous ; which is highly unlikely nowadays! i was super impressed!
企業が回答しました
所在地
所在地を変更31 Dale End, The Vault, B4 7LN Birmingham, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I visited The Vault in Birmingham to see Jayler play. It was easy to order online. Not too many communications from you afterwards, just enough. Collected my vinyl and wristband and thoroughly enjoyed... もっと見る
企業が回答しました
We visited the store to see and hear MIKA talking about his new music. Checked out the venue early afternoon and were served by Beth who issued wristbands, the CDs and checked our tickets quickly and... もっと見る
企業が回答しました
Attended the Jack Savoretti event yesterday and although I really enjoyed his performance, I thought the organisation for the signing was poor. Lots of people from right at the back pushed in front an... もっと見る
企業が回答しました
企業情報
hmv (UK) - Birmingham Vault について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
31 Dale End, The Vault, B4 7LN, Birmingham, 英国
4.7
優良
531件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - Birmingham Vault からの回答
Hello lucy
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
hmv (UK) - Birmingham Vault からの回答
Hello TERRY
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Birmingham Vault からの回答
Hi Hannah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
As a disabled person I was impressed…
As a disabled person I was impressed that provison was made for seats to be available for disabled people to sit down while queing to meet Rory for the signing and that I was able to take a break and return to my place in the queue if I needed to. Staff were polite and helpful at all times. The whole experience was brilliant.
2025年2月3日
hmv (UK) - Birmingham Vault からの回答
Hello Helen
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Birmingham Vault store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Store is huge with plenty of stock but absolutely freezing
Went to pick up my order before a meet and greet, staff were polite and welcoming. The store was tidy, well stocked and organised. The meet and greet was also very well controlled and organised, however the store was absolutely freezing, staff were wrapped up in several layers so if you did need help you didn't know who to ask on the floor as they couldn't be distinguished between customers
2025年2月3日
hmv (UK) - Birmingham Vault からの回答
Hi Adele
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
hmv (UK) - Birmingham Vault からの回答
Hello Frank
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
hmv (UK) - Birmingham Vault からの回答
Hi Pete
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good venue and friendly staff
Great place for hosting events.
Staff very helpful and helpful supportive.
2025年1月25日
hmv (UK) - Birmingham Vault からの回答
Hi John
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Birmingham Vault store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Mind of mine- Zane Malik
Arrived a day later than expected. Had ordered from two other outlets on Amazon but had to return both as they were scratched and jumped! But thankfully this one was perfect 👌
2025年1月12日
hmv (UK) - Birmingham Vault からの回答
Hi Jackie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Birmingham Vault からの回答
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
ALL GOOD THANKS
2024年9月29日
hmv (UK) - Birmingham Vault からの回答
Hello P
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Birmingham Vault からの回答
Hi Iris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Birmingham Vault からの回答
Hello Joanne
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving and your remaining item should be with you shortly.
Thanks for getting in touch and letting us know about this matter.
Customer service at store
Anytime I visit a hmv store, the staff are always friendly and help the best way they can.
Hmv vault and the hmv in the bullring always provide brilliant service.
2024年12月13日
hmv (UK) - Birmingham Vault からの回答
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Birmingham Vault からの回答
Hi SRR
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Birmingham Vault からの回答
Hi SIMON
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service from HMV let down by Royal Mail
Pre-ordered a vinyl from the Birmingham store which was dispatched for delivery to arrive the day before official release. Unfortunately HMV used Royal Mail who were their usual useless selves and decided to deliver three days later. Not HMV's fault.
2024年11月27日
hmv (UK) - Birmingham Vault からの回答
Hi David,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Excellent
I ordered a cd collection from there staff were so nice and friendly the communition was really good letting me know the updates on when it was on its way gr8 store 100%
2024年12月10日
hmv (UK) - Birmingham Vault からの回答
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very quick delivery.
2024年12月8日
hmv (UK) - Birmingham Vault からの回答
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Everything laid out in shop made easy…
Everything laid out in shop made easy to find. Service excellent
2024年12月1日
hmv (UK) - Birmingham Vault からの回答
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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