The Coventry HMV store offers a hands-on experience browsing records that online shopping simply can't match. The staff are friendly and genuinely passionate about music; they're happy to help you che... もっと見る
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所在地
所在地を変更13/15 Smithford Way, CV1 1FY Coventry, GB
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The staff I dealt with were cheerful and keen to help out. They were also very knowledgeable about the CD I was looking for. The CD was delivered efficiently to our local HMV store and again the staf... もっと見る
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Such a helpful group of employees there were working at Coventry HMV. A real joy to interact with. So helpful, nothing was too much trouble and knew exactly where everything was we asked for, not onl... もっと見る
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Tickets to a signing in Birmingham were non transferable so they got wasted! The queuing to a concert at HMV Coventry was not very well organised. No staff outside guiding ppl where to queue until the... もっと見る
企業が回答しました
企業情報
hmv (UK) - Coventry について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
13/15 Smithford Way, CV1 1FY, Coventry, 英国
4.8
優良
358件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - Coventry からの回答
Hi Steven,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The helpfulness of the staff and…
The helpfulness of the staff and efficiency excellent customer service.
2025年11月2日
hmv (UK) - Coventry からの回答
Hi MICHELLE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Absolutely disgusting
Absolutely disgusting, do NOT buy anything from these people. They are vile the lot of them, they talk to customers like they are nothing. I had a preorder that I paid for in cash. The item arrived damaged 3 or 4 days late. They tried to be awkward by refusing to refund me & only refund me by debit card. I told them they are NOT having my card details & it was absolutely absurd, at this point the manager Ross from Coventry HMV store started being abusive making accusatory comments about the tone in my voice. I have autism & I don’t feel I was rude in any way. I was trying to state a fact which was misinterpreted as me being rude. The only time I was rude to HMV was when I was provoked. I’ve experienced discrimination as well with the staff making inappropriate comments about the way I was dressed which I felt isn’t relevant & completely inappropriate. I do think stores like HMV unfortunately abuse vulnerable customers because they think they can get away with it. Their customer services via phone is absolutely awful & very unhelpful. I would urge anyone, simply don’t do business with them at all, they don’t care about you as the customer. They don’t deserve any customers at all with they treated me.
2025年10月28日
自発的なレビュー
hmv (UK) - Coventry からの回答
Hello Mikey
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
lovely venue
2025年10月23日
hmv (UK) - Coventry からの回答
Hello Laura
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
super friendly staff
super friendly staff, helped my look for what I wanted and helped me order it once it was found to be out of stock. also showed interest in a game from which I bought an item for.
2025年10月22日
hmv (UK) - Coventry からの回答
Hi Lewis,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Disabled access at HMV Empire was great…
Disabled access at HMV Empire was great - nice to be up front! All of the staff that helped us were fabulous. Can't wait to see Suede there in February!
2025年10月21日
hmv (UK) - Coventry からの回答
Hi Shawndra,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV Customer Service Team
Great night out & well organised with…
Great night out & well organised with no issues, will do again
2025年10月21日
hmv (UK) - Coventry からの回答
Hi customer,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Intimate album launch gig at HMV venue
This was an album launch gig for The Last Dinner Party at the HMV Empire in Coventry.
It's great that you can see a zeitgeist band such as this in a small venue at a bargain price. Sure, it was a short show (1 hour) because they only played their new album. But it felt special and intimate. More please!
2025年10月20日
hmv (UK) - Coventry からの回答
Hi Johnny
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I got my order second time I I like the Daniel odnnell cd it
I got my order second time I ordered it
2025年10月17日
hmv (UK) - Coventry からの回答
Hi Angela
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Cody from Coventry was very helpful and…
Cody from Coventry was very helpful and checked all my details was correct,spoke very clear and polite when he spoke , then at the end of doing order said I would receive 2emails about my order then went on to say pick up would be downstairs at the till
2025年10月14日
hmv (UK) - Coventry からの回答
Hi Lillian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Coventry からの回答
Hi Yug
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Coventry からの回答
Hi Malcolm
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff inthe Coventry City centre store…
Staff inthe Coventry City centre store are always friendly and helpful
The item I ordered arrived very quickly as well
2025年9月27日
hmv (UK) - Coventry からの回答
Hi Beverley,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Coventry からの回答
Hi Lynda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Sophie Ellis Bexter concert was…
Sophie Ellis Bexter concert was cancelled/rearranged at short notice
2025年9月12日
hmv (UK) - Coventry からの回答
Hi Customer
Thanks so much for leaving us a review.
Unfortunately, due to unforeseen circumstances, Sophie Ellis-Bextor did have to amend the date for her show. On behalf of hmv and the artist, we apologise for any disappointment.
We are pleased to confirm however, that a new date has been agreed and as such, the above event will now take place on:
Thursday 16th October 2025 @ 8:00pm (Doors open at 7:00pm)
5 STAR performance
They did great, they deal with your order real quick. Always using 48 hour tracking and shipped straight away. Items reasonably well packaged and arriving in perfect condition. Will use many more times.
2025年9月8日
hmv (UK) - Coventry からの回答
Hi Colin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Always helpful and accommodating in…
Always helpful and accommodating in store! Thank you!
2025年2月26日
hmv (UK) - Coventry からの回答
Hi Amy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff at the Coventry store are amazing…
Staff at the Coventry store are amazing 👏 very helpful go out a mile to get the order ready 😀 Visted store a few times when I arrived from Canada 🇨🇦, it was exactly how I left this place back 25 years 😀 ago. Hats off 👏
2024年10月3日
hmv (UK) - Coventry からの回答
Hi Motti
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Was served by a lady called Mia today…
Was served by a lady called Mia today and she was so lovely, made my experience great! She complimented my jumper and gave me advice on long distance relationships and said to us to keep it going it will work out - the sweetest wholesome experience!! Deserves a raise for fav customer service
2025年9月2日
自発的なレビュー
hmv (UK) - Coventry からの回答
Hi Franki
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Coventry my order
My order was on time, and exactly what I wanted. Staff were helpful especially Ross who served me. Excellent service
2025年8月24日
hmv (UK) - Coventry からの回答
Hi Eamonn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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