Was disappointed with my pre order experience. When you pre order for pick up in store, I would expect the items to be available for collection on the day of release, not after this date, else what... もっと見る
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26 The Martlets, RH10 1ES Crawley, GB
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Was disappointed with my pre order experience. When you pre order for pick up in store, I would expect the items to be available for collection on the day of release, not after this date, else what... もっと見る
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Very helpful member of staff in store at Crawley, ordered LP for home delivery for me .
企業が回答しました
Great service. Ordered in store with my grandson who is 12. I wanted him to order his record for his confidence. The staff member was friendly and chatted away with him about the record and was genui... もっと見る
企業が回答しました
The guy who helped me in store was great and helped me order what I needed with no fuss and was really knowledgeable about similar items that I may have been interested in. Delivery was slow but it... もっと見る
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当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Support当該企業による記述

26 The Martlets, RH10 1ES, Crawley, 英国
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Was disappointed with my pre order experience.
When you pre order for pick up in store, I would expect the items to be available for collection on the day of release, not after this date, else what is the point of a pre order.
I could have visited my local store and purchased the items on the day of release, instead I had to wait almost 48 hours to be told they were available for collection. Not very good customer service really.

hmv (UK) - Crawley からの回答
Very helpful member of staff in store at Crawley, ordered LP for home delivery for me .

hmv (UK) - Crawley からの回答
Thank you so much for your customer service and the dvd

hmv (UK) - Crawley からの回答
I go into the Crawley hmv store every week and the staff are great and very helpful

hmv (UK) - Crawley からの回答

hmv (UK) - Crawley からの回答
Lovely staff, saw we opened our click and collect package and came up to us and offered to take the box away!
My daughter got her first LP and loved the experience in store.

hmv (UK) - Crawley からの回答
It's really good I hope do they did due date there and they rewards let me know when you have yu gi oh rush duel cards

hmv (UK) - Crawley からの回答
Great service. Ordered in store with my grandson who is 12. I wanted him to order his record for his confidence. The staff member was friendly and chatted away with him about the record and was genuinely interested. Much appreciated.

hmv (UK) - Crawley からの回答
Great store with great staff. Always happy to help you. Good availability across the board.

hmv (UK) - Crawley からの回答
Staff member helpful and chatty. Wanted to know what I’d bought and about the band.

hmv (UK) - Crawley からの回答
What made my experience great was the way I was dealt with when I went in the store in Crawley looking for a specific cd

hmv (UK) - Crawley からの回答
The guy who helped me in store was great and helped me order what I needed with no fuss and was really knowledgeable about similar items that I may have been interested in.
Delivery was slow but it was free and arrived in plenty of time so can't fault it really.

hmv (UK) - Crawley からの回答

hmv (UK) - Crawley からの回答
I ordered a DVD in-store and it arrived fairly promptly. The assistant was really helpful when ordering the item and when collecting; was also very polite and friendly.

hmv (UK) - Crawley からの回答
Delayed delivery and items which were books each had imprinted 11 on each righthand corner of cover of books so not in immaculate condition as you would expect from new books. Really disapointed.

hmv (UK) - Crawley からの回答
I had very good service from the Manager.
I have already done a survey.

hmv (UK) - Crawley からの回答
Having a local store to visit. Helpfulness and advice given by a member of the staff. On line tracking my order.

hmv (UK) - Crawley からの回答
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