Really helpful, friendly member of staff in your shop who helped us order the album we were looking for. Great service.
企業が回答しました
所在地
所在地を変更1 Earlham Street, Covent Garden, WC2H 9LL London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I loved HMV as a brand, I still do and... I honestly prefer to shop in Fopp Covent Garden. My best experience is with Sam L: friendly, polite and always efficient and a real pleasure to deal with!... もっと見る
企業が回答しました
William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... もっと見る
企業が回答しました
Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... もっと見る
企業が回答しました
企業情報
hmv (UK) - Fopp Covent Garden について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
1 Earlham Street, Covent Garden, WC2H 9LL, London, 英国
4.6
優良
181件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful staff
Really helpful, friendly member of staff in your shop who helped us order the album we were looking for. Great service.
2026年7月23日
hmv (UK) - Fopp Covent Garden からの回答
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful and warm staff :)
2026年8月1日
hmv (UK) - Fopp Covent Garden からの回答
Hello Paola
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fopp Covent Garden's best...
I loved HMV as a brand, I still do and... I honestly prefer to shop in Fopp Covent Garden.
My best experience is with Sam L: friendly, polite and always efficient and a real pleasure to deal with!
Give Sam a raise!!!! Not 5* - 7**!!!!
2026年7月27日
自発的なレビュー
hmv (UK) - Fopp Covent Garden からの回答
Hi Me
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reliable company
Great Service. I was kept informed of the tracking details of my order and fast collection
2026年7月16日
hmv (UK) - Fopp Covent Garden からの回答
Hi Dario,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Found my item at the sale price even…
Found my item at the sale price even though it was out of stock
2026年7月16日
hmv (UK) - Fopp Covent Garden からの回答
Hi Mark,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
hmv (UK) - Fopp Covent Garden からの回答
Hello Marcofabio
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Fopp Covent Garden からの回答
Hello London
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Fopp Covent Garden からの回答
Hi Santiago
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I required a slightly complicated…
I required a slightly complicated exchange of a faulty blu-ray film..all done by staff no fuss, no bother, I went away happy.
2026年6月10日
hmv (UK) - Fopp Covent Garden からの回答
Hi Jon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I picked up a pre ordered dvd and was…
I picked up a pre ordered dvd and was notified it had arrived to called in to collect it
2026年5月28日
hmv (UK) - Fopp Covent Garden からの回答
Hi Vincent
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent communication from the start…
Excellent communication from the start and friendly staff at Fopp.
2026年5月26日
hmv (UK) - Fopp Covent Garden からの回答
Hi Chantal
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very professional,quick service
2026年5月15日
hmv (UK) - Fopp Covent Garden からの回答
Hello Anonymous
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Rich 1st class very professional stor…
Rich 1st class very professional stor ordering slow needs updating stu had same problems both him and rich apologised for the time it took to process order not there though slow system infact all staff thati n store are very helpful
2026年5月26日
hmv (UK) - Fopp Covent Garden からの回答
Hi Alfred
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Unfortunately the staff member who…
Unfortunately the staff member who served me forgot his manners. He needed to check my details but his manner and attitude felt more like I was being questioned by the police.
2026年5月16日
hmv (UK) - Fopp Covent Garden からの回答
Hello JJ
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
hmv (UK) - Fopp Covent Garden からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are very helpful friendly and…
The staff are very helpful friendly and a good service
2026年4月17日
hmv (UK) - Fopp Covent Garden からの回答
Hello Paul,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
hmv (UK) - Fopp Covent Garden からの回答
Hi Amy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Small Prophets Instore Signing
Had ordered the Small Prophets DVD to be delivered to Fopp near Covent Garden for the instore signing on the Monday. Received an email on the Friday saying stock would not arrive in time, which was annoying. Went to Fopp on the Monday explained the situation. Thankfully it was all in hand and the staff had a list of everyone who had pre ordered the item. It was a great event. Thanks to all the staff.
2026年3月23日
hmv (UK) - Fopp Covent Garden からの回答
Hi Guy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Fopp Covent Garden からの回答
Hi klant
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Fopp Covent Garden からの回答
Hi Mark
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。