The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... もっと見る
企業が回答しました
所在地
所在地を変更Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... もっと見る
企業が回答しました
I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
企業が回答しました
I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... もっと見る
企業が回答しました
企業情報
hmv (UK) - Hanley について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, 英国
4.7
優良
205件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - Hanley からの回答
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and the staff…
Great customer service and the staff are very helpful and friendly 10/10 experience
2026年2月28日
hmv (UK) - Hanley からの回答
Hi Matthew,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV very helpful nothing was too much…
HMV very helpful nothing was too much trouble for them checked to see what I needed got one item but the other two were not in shop so offered to order them for me brilliant service excellent staff thank you
2026年2月21日
hmv (UK) - Hanley からの回答
Hi Angela
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The HMV in Hanley is disgusting.
The HMV in Hanley is absolutely revolting. Albums ripped, Scattered across the floor. It is ridiculous, absolutely ridiculous. Don't even get me started on the K-pop section. It agitates me, boils my blood when i see outdated K-pop albums from 2022. Where is ENHYPEN, Where is Stray Kids, Where is NMIXX, Where is Cortis? I should be able to be a happy customer that is able the find NEW albums when i go to HMV in Hanley. But no, I see stupid Seventeen albums no-one wants. If you're going to advertise K-pop albums at least don't lie to yourself and your buyers. Not only that, but the prices have unreasonably gone up. Why am i paying £3.50 for a K-pop blind bag with one photocard no-one even knows about. It is ridiculous and I'm very much surprised you have not got sued, Fix your game HMV and actually stock good ENHYPEN albums like Desire:Unleash or The Sin:Vanish.
2026年2月7日
自発的なレビュー
hmv (UK) - Hanley からの回答
Hi Customer
Thanks for leaving us a review. So that we can look into this fully, please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Helpful and knowledgeable staff
2026年2月14日
hmv (UK) - Hanley からの回答
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Store lost my online order
Received email informing that my online order was ready to collect from my local HMV store.
On arrival showed the email to a female member of staff who looked for the vinyl album but was unable to locate it!
A male member of staff then looked for it with the same result.
Female staff member went to look in the stock room but was still unable to locate.
I then asked if they had a copy in store which I could take as I had made a special journey to collect my order.
I was initially told no they could not do that.
After around 30 minutes I was then told I could take the copy they had in store on display after all.
Staff were polite and apologetic but this was hardly a smooth transaction and a waste of my time.
2026年2月4日
hmv (UK) - Hanley からの回答
Hi John
Thanks for leaving us a review. We're very sorry to hear of this matter occuring in store. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
The staff are friendly and helpful.
2026年2月6日
hmv (UK) - Hanley からの回答
Hello Stephanie
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
hmv (UK) - Hanley からの回答
Hi Trentham
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Hanley からの回答
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
We had excellent service
We had excellent service. Freindly helpful staff served with a smile. Not many staff at shops like this now.
2026年1月20日
hmv (UK) - Hanley からの回答
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Hanley からの回答
Hi Carl,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Faulty item …
Bought a blue tooth speaker which unfortunately ended up faulty, took it back the staff were brilliant no moaning no complaints just arranged to have a new one delivered unless I wanted my money back.
2026年1月16日
hmv (UK) - Hanley からの回答
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Hanley からの回答
Hi Chris,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent as always
Excellent as always. Staff at Hanley Stoke on Trent have always been helpful and find my daughter what she wants.
2026年1月17日
hmv (UK) - Hanley からの回答
Hi Barbara,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Hanley からの回答
Hi Andrew,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great helpful service
2025年12月27日
hmv (UK) - Hanley からの回答
Hello Conan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service and quality throughout
2025年12月14日
hmv (UK) - Hanley からの回答
Hello Andy
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The agent that served us he was great…
The agent that served us he was great answered all our questions and help me find just what I needed thank you
2025年12月6日
hmv (UK) - Hanley からの回答
Hi Mandy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service from HMV, Hanley.
Out of stock vinyl LP was delivered within 3 working days. Both staff who helped me were friendly and efficient. Great service.
2025年12月6日
hmv (UK) - Hanley からの回答
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Hanley からの回答
Hi Maryann
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。