The lady that served me was lovely and very helpful. What went wrong is I still only have part of my order after 2 weeks and when I asked how long was given a number for me to call , surely that’s you... もっと見る
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所在地
所在地を変更Unit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
So glad HMV back, saved Christmas with their great choice of gifts and music ideas. Kingston staff so helpful and well trained in customer service despite it being a very busy hectic day few days bef... もっと見る
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Super efficient staff in the Kingston branch, they were very professional and knowledgeable as well as friendly. The manager’s customer service was excellent. He has an extensive knowledge of his prod... もっと見る
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I was gifted a special edition vinyl for Christmas that was scratched. The staff processed my return swiftly and when there wasn't another copy in stock had it delivered first class to my house instea... もっと見る
企業が回答しました
企業情報
hmv (UK) - Kingston について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, 英国
4.6
優良
125件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lovely server poor delivery service
The lady that served me was lovely and very helpful. What went wrong is I still only have part of my order after 2 weeks and when I asked how long was given a number for me to call , surely that’s your job to tell me where my order is ?
2026年5月3日
hmv (UK) - Kingston からの回答
Hi laura
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Great service and product
2026年4月15日
hmv (UK) - Kingston からの回答
Hi BRIAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
came a day too late
2026年4月3日
hmv (UK) - Kingston からの回答
Hi Lucas,
We're sorry to hear that your item did not arrive when expected.
We certainly appreciate your feedback and do hope that you enjoy your purchase.
My go to place when looking for DVD’s
My go to place when looking for DVD’s
Very friendly staff, nice place to shop.
2026年4月4日
hmv (UK) - Kingston からの回答
Hi there,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Absolutely adore this store
Absolutely adore this store. Highlight of my day. Especially love the staff, they're tuff and are always happy to help
2026年4月4日
hmv (UK) - Kingston からの回答
Hi George
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lost my item instore
Lost my item instore. Very disappointed as they didn't sell that instore.
1 star for the staff who was going back and forth trying to locate my order.
2026年3月28日
hmv (UK) - Kingston からの回答
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and the parcel has now been found. Regards
hmv (UK) - Kingston からの回答
Hi Sarah
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Top Job.
Rapid arrival at the store in Kingston and excellent service in store with a member of staff who was genuinely interested in my purchase. Top job.
2026年3月30日
hmv (UK) - Kingston からの回答
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellenr service
Excellenr service, quick delivery, convenient and painless return policy.
2026年3月31日
hmv (UK) - Kingston からの回答
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great stuff!!!
Quick delivery for pick up in store and very pleasant service 😀
Would love more Fallout merch, even more related to "HOLY 13" 🙏🙏🙏
2026年3月28日
hmv (UK) - Kingston からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kingston click and collect
Yeah went to the counter greeted by two lovely members of staff, followed procedures such as ID checks, and gave me my parcel with no hassel nor damage! Cheers!
2026年3月24日
hmv (UK) - Kingston からの回答
Hi Alex
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Kingston からの回答
Hello Graham
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
There were constant updates on the…
There were constant updates on the order, which was really handy and the staff were very friendly and helpful!
2026年3月11日
hmv (UK) - Kingston からの回答
Hi Duncan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Kingston からの回答
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful staff in the Kingston…
Very helpful staff in the Kingston store and equally good online
2026年3月2日
hmv (UK) - Kingston からの回答
Hi Sandra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I shop in hmv quite frequently and the…
I shop in hmv quite frequently and the staff are always polite and helpful.
2026年2月8日
hmv (UK) - Kingston からの回答
Hi Conor
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
title literate assistant…
The assistant found the film title even though I gave a sumwhat incorrect title
2026年2月6日
hmv (UK) - Kingston からの回答
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order arrived quickly
Order arrived quickly. Very friendly and efficient staff at HMV Bentalls’ Centre Kingston
2026年2月5日
hmv (UK) - Kingston からの回答
Hi SJP
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly store staff
The delivery to the store took a couple of days longer than I was expecting (I'm too used to next day delivery!), but I was kept well informed, and I prefer to buy from an actual shop.
The staff were very friendly and personable when I collected the DVD.
2026年1月29日
hmv (UK) - Kingston からの回答
Hello Rachel,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Fantastic Product and Service
We purchased the retro record player and it arrived very quickly and safely delivered by a courier. Works as described and looks great and sounds great. It was a birthday present and my daughter is chuffed to bits.
2026年1月21日
hmv (UK) - Kingston からの回答
Hi HPY
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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