I was told it was dispatched by HMV and to be sent out by Royal Mail 48h. Then Royal Mail tracking were waiting over 2 days to receive the item, all it said was they were expecting it, so why did the... もっと見る
企業が回答しました
所在地
所在地を変更Unit 92, Manchester, Arndale Shopping Centre, M4 2HU Manchester, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great help from a rather cool assistant in the Manchester Arndale store who helped process an online order with an HMV voucher. Delivery was prompt and really well packaged. Faultless.
企業が回答しました
It is refreshing to go into an HMV these days and actually feel it's a pleasure to shop in. I switched to online mostly a few years back, but even then, I was tempted to buy elsewhere. HMV feels now i... もっと見る
企業が回答しました
I’ve got loads of records, but I wanted to buy new record player cause I haven’t had one for years looked on the website and some great bargains hundred pounds with speakers. It looks really stylish n... もっと見る
企業が回答しました
企業情報
hmv (UK) - Manchester Arndale について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 92, Manchester, Arndale Shopping Centre, M4 2HU, Manchester, 英国
4.7
優良
547件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great and very customer friendly…
Great and very customer friendly service. Special thanks to Terry Doyle, your store manager in Manchester Arndale.
2025年7月11日
hmv (UK) - Manchester Arndale からの回答
Hi Matthias
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Manchester Arndale からの回答
Hi Thomas,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
hmv (UK) - Manchester Arndale からの回答
Hi tracey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Yesterday
Yesterday, me and my friend (both regular hmv buyers) visited HMV while we were on a day out, taking photos. We took literally 3 photos with the vinyls on a small digital camera (nothing disruptive, we handled them carefully and stayed out of people’s way) when a staff member came over. The WHOLE time he was giving us a dirty look and speaking in a condescending tone.
Instead of politely asking us to stop (even though I don’t see the issue with it anyway as we weren’t doing anything harmful), he starts acting confrontational and passive aggressive towards us — “are you going to buy these?” followed by “so what’s the point?” He also asked us if we asked to take these, which is like… we weren’t doing a whole photoshoot, just 3 pictures holding vinyls..
He carried on until I eventually said that we’ve done this before and there wasn’t an issue, and then he walks away saying ‘put them back when you’ve finished’ (As if we weren’t gonna do that anyway…)
It just felt unnecessarily rude. We were being respectful and literally just enjoying the shop. IF there is a no-photos policy that we somehow didn’t know about, he could’ve communicated that to us respectfully and we left feeling a little uncomfortable by this interaction. Be nice to people and don’t expect them not to give back the same energy that you’re giving to them❤️
2025年7月4日
自発的なレビュー
hmv (UK) - Manchester Arndale からの回答
Hello Maya,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
hmv (UK) - Manchester Arndale からの回答
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were nice and complimented me…
The staff were nice and complimented me on my music taste
2025年6月20日
hmv (UK) - Manchester Arndale からの回答
Hi Bradley
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order good price and fast order…
Easy to order good price and fast order to HMV for collection.
2025年6月15日
hmv (UK) - Manchester Arndale からの回答
Hi Adam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Manchester Arndale からの回答
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered quickly
Delivered quickly
Kept me informed of the order progress
The person called Rich at HMV MANCHESTER ARNDALE was very helpful in processing the order, top marks to Rich
2025年6月6日
hmv (UK) - Manchester Arndale からの回答
Hi MR
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent been to lots of hmv live now…
Excellent been to lots of hmv live now .10/ 10 brilliant. Look forward to many more
2025年5月26日
hmv (UK) - Manchester Arndale からの回答
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Manchester Arndale からの回答
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Well organised
Excellent deal. The Louise experience was very enjoyable and was very well organised.
2025年5月23日
hmv (UK) - Manchester Arndale からの回答
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Terry was very helpful and knowledgeable when I went to the store, friendly too!
There was a slight issue with the delivery, but he went out of his way to make sure that we received the order and made me feel reassured, that everything would go to plan.
Thanks very much
2025年5月25日
hmv (UK) - Manchester Arndale からの回答
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I found the customer service…
I found the customer service excellent.I found the member of staff to be helpful, knowledgeable about the subject and very professional an he could not help me enough. I have always tried to support my local hmv. And on this experience, I will keep doing so.And will not hesitate to recommend it to friends and family.
2025年5月23日
hmv (UK) - Manchester Arndale からの回答
Hi Steve
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Manchester Arndale からの回答
Hi Mrs Anderson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service very…
Excellent customer service very professional helpful staff thank you hmv Manchester
2025年5月19日
自発的なレビュー
hmv (UK) - Manchester Arndale からの回答
Hi Joanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy buying experience
Easy buying experience, ordered online and picked it up at the Arndale store, store employee was very helpful and happy, will be buying from you again
2025年5月12日
hmv (UK) - Manchester Arndale からの回答
Hi Thomas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Manchester Arndale からの回答
Hello Alexandra
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Manchester Arndale からの回答
Hi Darren
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent Staff
My cd arrived promptly and your staff at the Arndale were efficient, professional and charming
2025年4月29日
hmv (UK) - Manchester Arndale からの回答
Hello Stephanie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。