The staff are lovely and helpful. The shop is well presented it has a huge selection of music I love. I feel comfortable here and I would certainly be lost without my music from here. My 5 stars are w... もっと見る
企業が回答しました
所在地
所在地を変更Unit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... もっと見る
企業が回答しました
Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched My only negative observation is that other than ordering on lin... もっと見る
企業が回答しました
Did a click and collect for a preorder item, got the message a few days later to say it was there and was in and out within minutes, quick service and hassle free.
企業が回答しました
企業情報
hmv (UK) - Sunderland について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, 英国
4.7
優良
238件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
So friendly easy to find stuff staff…
So friendly easy to find stuff staff are great love hmv at Sunderland
2025年7月6日
hmv (UK) - Sunderland からの回答
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff in the shop was really good…
The staff in the shop was really good and interactive, we asked for a product in store, and it wasnt in stock, he searched the company website and located the product
Plenty of interaction though out, made us feel like individuals, really great experience
2025年6月15日
hmv (UK) - Sunderland からの回答
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great album
Great album. Great service. Arrived promptly. Walkways buy from hmv with confidence.
2025年6月13日
hmv (UK) - Sunderland からの回答
Hello Kristopher
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
hmv (UK) - Sunderland からの回答
Hi Dale
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
There's always staff to help
I looked everywhere for a specific item and they helped and they ordered it for me very happy customer love going here great kind and professional staff 😊
2025年5月25日
hmv (UK) - Sunderland からの回答
Hi James
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Sunderland からの回答
Hi Tom
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
good quality earphones 😃and staff…
good quality earphones 😃and staff service was brilliant 👍
2025年5月9日
hmv (UK) - Sunderland からの回答
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Sunderland からの回答
Hello Derek
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
Great service, great store. Love the opportunity for local talent to perform in store.staff very helpful and friendly
2025年2月26日
hmv (UK) - Sunderland からの回答
Hi Kay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Addams family …
Found the staff friendly and efficient placed my order without any fuss
2025年4月25日
hmv (UK) - Sunderland からの回答
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hmv is good,:)
I just like the shop and I get all my CDs from there, wich makes life easier:)
2025年4月23日
hmv (UK) - Sunderland からの回答
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff training
When I went to collect my Blue Ray from HMV Sunderland store you are met by friendly knowledgeable staff with music in the background, unlike the Newcastle store where you are blasted with loud music and mention the loud music to the staff, you are just ignored. Well done Sunderland the Newcastle staff should go on a training course to the Sunderland store .
2025年4月8日
hmv (UK) - Sunderland からの回答
Hello Colin
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
hmv (UK) - Sunderland からの回答
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Sunderland からの回答
Hi Dennis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Purchase of this item was fine
Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched
My only negative observation is that other than ordering on line, or through the retainer, there is pretty much zero chance of finding something you might like in store by browsing through your selection of classical music.
Other than that well done
2025年2月11日
hmv (UK) - Sunderland からの回答
Hi Edwin
Thanks so much for leaving us a 5 star review - we’re over the moon! We do appreciate your feedback.
Thank you for shopping with hmv and we hope to see you again soon :-)
The Staff in H.M.V
The Staff in H.M.V. were very helpful today. I asked about a dvd that was getting released and they pre-ordered it for me.
2025年2月26日
hmv (UK) - Sunderland からの回答
Hello Tracey
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Ordered a viynl record and the staff…
Ordered a viynl record and the staff were fantastic and very helpful and spoke in a wonderful manner love the Sunderland shop
2025年2月26日
hmv (UK) - Sunderland からの回答
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It is amazing, from start to finish.
It could be a helpful, it is amazing.
It started when I’ll looked helpless lost in the vinyl section, when staff came and help me.
Really helpful, got what I needed.
Thank you 🙏
2025年2月13日
hmv (UK) - Sunderland からの回答
Hi Kirsty
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Sunderland からの回答
Hi Lee
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Sunderland からの回答
Hi Sonya
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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