I accidentally ordered a cd instead of a vinyl. Cant call to confirm order as costs to call!! Couldn't get a refund but have to reject order for it to be sent back otherwise would have to sort myself.... もっと見る
企業が回答しました
所在地
所在地を変更10A Coney Street, YO1 9NA York, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From ordering my item, to delivery, I received excellent service. The store assistant was really helpful and my item was with me in a few days, despite the Bank Holiday
企業が回答しました
Cheaper than a well-known ... marketplace, with an easier to access warranty should it prove necessary. But they're JBL which has been fine previously. Friendly, trouble-free collection from our local... もっと見る
企業が回答しました
Wanted a particular DVD, searched online, HMV had the best price (33% off), went into the store, ordered it, free delivery to the store, got an email to say it arrived, went into the store and picked... もっと見る
企業が回答しました
企業情報
hmv (UK) - York について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
10A Coney Street, YO1 9NA, York, 英国
4.7
優良
500件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - York からの回答
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - York からの回答
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
From ordering my item
From ordering my item, to delivery, I received excellent service. The store assistant was really helpful and my item was with me in a few days, despite the Bank Holiday
2026年5月2日
hmv (UK) - York からの回答
Hi Dianne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - York からの回答
Hi J
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered ,2 days later arrived great…
Ordered ,2 days later arrived great service items well packed and great ideal birthday gift for my son
2026年5月3日
hmv (UK) - York からの回答
Hi jennifer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service using the online purchase…
Great service using the online purchase with shop pick up.
2026年5月1日
hmv (UK) - York からの回答
Hi Christopher,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - York からの回答
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful hmv
The friendly staff member ordered me an item I wanted that was not in stock. I was kept well informed via email when the item was ready for collection
2026年4月14日
hmv (UK) - York からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - York からの回答
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - York からの回答
Hello Edward,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordering
I ordered a funko, ot came quickly and was easy to collect, after I ordered it would get emails updating me about my order
2026年4月13日
hmv (UK) - York からの回答
Hi Cl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - York からの回答
Hi Gerai
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ratatouille lounge fly bag
The item i had ordered was carefully packaged and was delivered to my door with care
2026年4月10日
hmv (UK) - York からの回答
Hi Patricia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt and correct great service
2026年4月13日
hmv (UK) - York からの回答
Hi Stephanie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I accidentally ordered a cd instead of…
I accidentally ordered a cd instead of a vinyl. Cant call to confirm order as costs to call!! Couldn't get a refund but have to reject order for it to be sent back otherwise would have to sort myself. I don't think I will be ordering anything else from hmv again as I can get better service and terms elsewhere.
2026年4月1日
hmv (UK) - York からの回答
Hi Michelle
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
hmv (UK) - York からの回答
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast delivery and earlier than expected
Product arrived in perfect condition, and was delivered two days earlier than expected.
2026年3月23日
hmv (UK) - York からの回答
Hi Mr
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Super quick delivery!
2026年3月23日
hmv (UK) - York からの回答
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
pre-order not ready on launch day
Pre-ordered the BTS album. It wasn't ready on launch day but was on the shop. I could have just picked one up from the shelf. Waste of time.
2026年3月26日
hmv (UK) - York からの回答
Hi Emma
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
hmv (UK) - York からの回答
Hello,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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