holidaynights レビュー 37

Just used Holiday Nights to book a stay at the Club Julian in Marmaris and was very impressed. Have stayed at the hotel before and really like, but Holiday Nights were the cheapest by far this time. Was really impressed with their service and paperwork side of things too so will definitely try them first next time we go.

Booked this fanastic short break through Holiday nights for my wifes 40th Birthday and got a great price in comparison to other sites. I booked this holiday through the website and all the required information was sent via E'mail and had no problems what so ever. I will definately use Holiday nights again.

Ian (Sunderland)

Ive just returned from tenerife south ,staying at sandos san blas,booked through holidaynights and i would absolutely use holidaynights again.
the all inclusive deal was fantastic value and the hotelall inclusive was 5star all the way-great hotal,terrific food,beautiful layout with masses of activities(or not if you just want to lay back!)
no need to get up early to get a lounger here.
ron ferguson

I have used Holiday nights for several years and have found them to be excellent and on the ball. Prices are very, very competitive with a wide range of accommodation available. I would recommend them without hesitation.

Booked this holiday ages ago holiday nights was by far the cheapest quote, everything went like clockwork,One small problem with room on arrival it was a double needed a twin was sorted in five minutes. will use holiday nights again

By far the cheapest quote, went with Holiday Nights; all straight forward and quick. Many thanks!

just returned from Grancanaria. Holiday nights gave the cheapest price with a first class service.

This is the second time I have booked with Holiday Nights in past 3 months. The website is informative and easy to use and a secure site, and all coupons and accommodation vouchers were e-mailed to my in box immediately. I would not hesitate to use On Holiday Group for future bookings and would recommend this company to my friends.

I found Holiday Nights not only competitive but very easy to book with.
All the information I needed was there on site and the transaction was made without any complications. Booking confirmation and vouchers came through straight away. I intend to use Holiday Nights again.

I was looking to book a short break away for Valentines day and spent hours searching comparison sites for great deals but couldn't really find a good Hotel for the money I wanted to pay. I then saw Holidaynights in my favourites and thought I would have a browse, the saying "you never know" came to mind. I couldn't believe it when quality Hotels came up cheaper than all the comparison sites and the extras they offered beat the competition hands down! The site was very easy to navigate and once booked the Hotel vouchers and vouchers for transfers came all most instantly.

have booked with holiday nights many times, and have never experienced any difficulties. Price is always competitive, and hotels have been as described.

quick, cheaper than other companies and everything up to expectations for my recent holiday in Maspalomas

I've used Holiday Nights several times now to book my annual accommodation and they are deal with things smoothly & efficiently.

My only point is that i think it needs to be clearer whether airport transfers are included or not.

Have been trying to contact complaints department - Management team at Holiday Nights since early January - Still no luck - Here is the story so far folks !!!

If there was anything you did not like please email me personally at emma.parsons@freshholidays.com and I will do my best to make sure it gets dealt with.

To make matters worse - email address does not exist !!!
Emails to this address just bounce back !!!!


Dear Emma,

Prior to my recent holiday in Tenerife, I contacted your office for some help. I wanted to add an additional passenger to our booking and was left dumfounded by the lack of customer service I received from your company. I have booked through holiday nights many times over the last few years, all straightforward with no queries etc. This is the first time I ever had to come back to you for anything and It worries me that if that is the level of service I get prior to my holiday, what would happen if there was a problem when I actually arrived at my destination ?? I have no lost all confidence in your company and do not plan to make any further bookings through yourself because of this.

Please have a read through the emails below.

I would welcome your comments on the way your staff handled my query.

Thank You for your time.

Lynn Dwyer





Sat 07/01/2012 13:24

Dear Louise/Customer Services

Thank you again for your response and ignoring my questions and request for a member of your management team to get in touch with me (3rd time now)

I have since contacted the Hotel in Tenerife myself who have confirmed that there is no problem what so ever adding a 3rd person to one of the rooms booked and my friend will be booking with the hotel direct, as it seem pretty obvious you are not interested in helping us or taking our money. (something I am pretty sure your sales manager will not be happy about)

To be honest I am quite frankly shocked at the level of customer service I have received from yourselves and can assure you I will not be booking any future accommodations through yourselves.

Kind Regards

Lynn Dwyer





From: support [mailto:support@holidaynights.co.uk]
Sent: 07 January 2012 13:04
To: 'Lynn Dwyer'
Subject: RE: Holiday Nights - Confirmation Email - Booking Ref : HN1398654

Good afternoon,

As Kayleigh advised, the hotel will not allow an amendment to a booking that is on a stop sale. I have now made further contact with the hotel for them to confirm that there is no way to amend the current booking and I will advise you of their response as soon as possible.

Kind regards,
Louise

________________________________________
From: Lynn Dwyer [mailto:lynn.dwyer@o2.co.uk]
Sent: 07 January 2012 12:50
To: 'support'
Subject: RE: Holiday Nights - Confirmation Email - Booking Ref : HN1398654
Importance: High

Dear Louise/Customer Services,

Thank you for your response, but again, it is not what I expected.

1. You did not answer the point in which I asked, did you actually speak to the hotel?
2. I did not ask for another room to be booked only to add a 3rd person into one of the existing rooms that have already been booked and paid for and a cost for this. (all rooms can hold up to 3 guests)
3. I asked you to arrange for a member of your management team to call me

All of which seem to have been ignored.

So I will ask again. Could a member of your management team please get in touch with me. I can be reached on either 0141 945 2220 or via mobile on 07931 551 978

Thank you for your time and I look forward to hearing from you.

Kind Regards
Lynn Dwyer



From: support [mailto:support@holidaynights.co.uk]
Sent: 07 January 2012 12:37
To: 'Lynn Dwyer'
Subject: RE: Holiday Nights - Confirmation Email - Booking Ref : HN1398654

Good afternoon,

Please be advised that a stop sale period means that the hotel have requested we do not sell any more rooms, between certain dates, as they have no further availability.

Your current booking is confirmed and there is no problem with the hotel or holiday nights, it simply means we are unable to amend the current booking as requested as we have no remaining allocation.

Kind regards,
Louise


________________________________________
From: Lynn Dwyer [mailto:lynn.dwyer@o2.co.uk]
Sent: 06 January 2012 22:21
To: 'support'
Subject: RE: Holiday Nights - Confirmation Email - Booking Ref : HN1398654
Importance: High

Dear Kayleigh/Customer Services

I am somewhat confused and infact quite worried by your response. Can you please explain to me what you mean by the hotel is on a “stop sale” period ?????

You have also mentioned that the hotel will not allow you to amend the booking. Have you actually spoken with them? Is there a problem with the booking? Is there a problem with the hotel? Is there a problem with Holiday Nights?

I would very much appreciate it if you could arrange for someone, preferably one of the managers at Holiday Nights, to call me to discuss this as soon as possible. I am extremely concerned now.

Thank you for your time.

Kind Regards
Lynn Dwyer
Telephone: 0141 945 2220 / mobile: 07931 551 978

From: support [mailto:support@holidaynights.co.uk]
Sent: 06 January 2012 10:55
To: 'Lynn Dwyer'
Subject: RE: Holiday Nights - Confirmation Email - Booking Ref : HN1398654

Good Morning,

Thank you for your email.

The property is currently on a stop sale period and for this reason the hotel will not allow us to amend the booking.

Kind Regards
Kayleigh
Holiday nights

________________________________________
From: Lynn Dwyer [mailto:lynn.dwyer@o2.co.uk]
Sent: 05 January 2012 10:05
To: support@holidaynights.co.uk
Subject: FW: Holiday Nights - Confirmation Email - Booking Ref : HN1398654
Importance: High

Dear Sir/Madam

Would it be possible to amend the booking below. We have 2 rooms (each for 2 persons) booked at the Be Live La Nina Hotel in Tenerife and another friend would like to join us. Could we change the booking to 2 x persons in one room and 3 x persons in the other room?

Could you please let me know if this is possible and the additional cost required as soon as possible.

Many Thanks

Lynn Dwyer
Lynn.dwyer@o2.co.uk
Phone: 07931 551 978 / 0141 945 2220

From: confirmations@holidaynights.co.uk [mailto:confirmations@holidaynights.co.uk]
Sent: 22 December 2011 21:39
To: lynn.dwyer@o2.co.uk
Subject: Holiday Nights - Confirmation Email - Booking Ref : HN1398654







Dear Lynn


Booking Reference: HN1398654

This e-mail confirmation should be kept for your records. You must print off the attached vouchers as you will require these on your holiday.

A copy of the terms and condition of this booking is also attached. Please ensure you read this document carefully.

Should you have any queries about your booking or wish to make any changes to it , please send an e-mail to support@holidaynights.co.uk.

Our offices are open from 9am to 5pm Mon to Sat. Our telephone number is 0844 482 0022. We require all changes to bookings to be sent by e-mail.
Hotel Details Payment Details
Be Live La Nina
Address:
Urb.San EUGENIO S/N
COSTA ADEJE - 38660
Tenerife
Spain Hotel Cost
Credit Card Fee
Total Cost
Payments Received
Outstanding Balance £1264.76
£18.34
£1283.10
£1283.10
£0.00
Tel 00 34 922 71 70 90 (more details)


Booking Details
Lead Name: Miss Lynn Dwyer
No of Customer(s) 4 Adults,0 Child
No of room(s) 2
Board basis All Inclusive
Reservation date Thu 22 December 2011

Arrival Date Sat 21 January 2012
Departure Date Sat 28 January 2012
Night(s) 7 nights

booked many times with holidaysnights never had any problems great service

I search long and hard for the best deal in hotels on the internet. Holiday nights consistently come up the cheapest. The booking process is clear and straight forward. I have never had any issue to use their customer service so I am unable to comment on that, but that should say something also. Will certainly use again.

I stayed at the Elba Sara in Fuerteventura 1 month ago with two friends for a short break and it was exactly what we needed. The hotel was very sufficient, clean etc and had plenty to do. We got a cheap deal with Holiday nights so there wasn't anything to complain about really- a great short break!

Thank you Holiday nights!

only booked the hotel with you very good hotel .will stay there again in may could not find any faults loved the place thanks brian

I HAVE USED HOLIDAY NIGHTS FOR OVER 10 YEARS I ALSO BOOK HOLIDAYS FOR FAMILY AND FRIENDS I HAVE ALSO BOOKED THIS YEAR AND I AM LOOKING AT OCTOBER HOLIDAY A FEW YEARS AGO I HAD BOOKED A HOLIDAY WITH HOLIDAY NIGHTS AD A FEW MONTHS LATER MY MUM WAS VERY ILL THEY GAVE ME A FULL REFUND NO QUESTIONS ASKED A BIG THANKS TO YOU AND YOUR TEAM

Just got back from Lanzarote which was really relaxing...the National park in the middle of the island is like being on the moon - would highly recommend - plus they have a great wine region nearby.
Stayed at Villa Blancas just outside Playa Blanca which were perfect for me and the family, really want to go back!