Before placing order click and collect online item listing quoted 1 quantity in pack so ordered 6 for two outdoor plant plots. Turned up at store to collect and I was handed in 18 in total! Thankfully... もっと見る
所在地
所在地を変更Unit 1, Altrincham Retail Park, Manchester Road, Broadheath, WA14 5GR Manchester, GB
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I've just bought a Christmas tree, second year from homebase and the Christmas tree expert, Liam, who does a fantastic job of explaining everything and helping you choose the right tree for your home,... もっと見る
企業が回答しました
I was in the store to purchase a large bag of compost & some earthenware pots, but as I am elderly I needed assistance to lift the products & take them to my car. An assistant requested help for me &... もっと見る
The item sent was broken into pieces it wasn't worth sending it back very disappointed
企業が回答しました
企業情報
Homebase - Altrincham について
当該企業による記述
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Unit 1, Altrincham Retail Park, Manchester Road, Broadheath, WA14 5GR, Manchester, 英国
- 0345 640 7117
4.0
ほぼ満足
166件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 47％に回答しています
通常2週間以内に回答
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Booked a sander to be delivered to…
Booked a sander to be delivered to store. Instructions are - you will get email to say product is there & don’t go to store to collect before email. It was due over a week ago.
Liam Gibb went out of his way to sort this out. Many thanks for that. Have to be honest and say great customer service 🌟
2024年2月24日
Homebase - Altrincham からの回答
Hi ,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store and ask them to contact you to get this sorted.
Thanks,
Team Homebase
HomeBase Farm manure was cheapest on…
HomeBase Farm manure was cheapest in this area, so ordered for collection & it was ready within half an hour. No wait on arrival either... excellent service!
2024年2月25日
自発的なレビュー
Order ready for my collection as…
Order ready for my collection as notified. We had travelled from West Lancs, it would have been helpful if the toilets were open.otherwise no complaints
2024年2月14日
自発的なレビュー
Online piant order
Ordered online, collected within the hour - perfect!
The staff there were so helpful and friendly
2024年2月10日
自発的なレビュー
Click and collect works
Quick at collection counter but a small delay getting through check out.
2024年1月29日
自発的なレビュー
Home delivery was fantastic
Home delivery was fantastic, especially when I had ordered 3 large tins of paint.
2024年1月20日
Easy to order pick up after 1hour
Easy to order pick up after 1hour
Ready for pickup as soon as I arrived welcome was with a smile great customer service
2024年1月20日
自発的なレビュー
Lovely new store layout
Although I couldn't find the paint in the finish I wanted, I opted for my second choice. Well stocked store and a lovely new layout. Ann on the till was a very pleasant member of staff.
2024年1月15日
自発的なレビュー
In and out the shop
In and out the shop . Picked a few more bits up served with no delays. Excellent
2024年1月14日
自発的なレビュー
Click & collect
On arrival at the shop we were informed the trellis put aside had rust spots on it & would we like to choose another . On inspecting the 4 others in store they all had rust spots of varying degrees. We chose the best one as we’d travelled some distance to collect. The assistant kindly offered a discount which we accepted . I’d like to point out that the young lady that helped us, her service was exceptional , just a great shame all the trellis’s were faulty & we’d not been advised on ordering.
2024年1月11日
自発的なレビュー
Homebase - Altrincham からの回答
Hi Martine,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store - We're pleased you had great service despite the products issues 😊
Thanks,
Team Homebase
Had to wait a while to be served but…
Had to wait a while to be served but gentlemen was lovely.
2024年1月4日
自発的なレビュー
Most miserable place
Went to collect my items and the atmosphere in the store was dreadful. Both of us felt we had walked into someone else’s party (although there was no party atmosphere here)
Would I purchase from here again? Certainly not. Will stick to other DIY stores or Online in future
2024年1月1日
自発的なレビュー
Homebase - Altrincham からの回答
Hi Ian,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
I had a great customer service
I had a great customer service. Really friendly and helpful staff.
Will recommend to visit this place.
2023年12月28日
自発的なレビュー
Homebase - Altrincham からの回答
Hi Hira,
Thanks for the great feedback! So pleased to hear you had a great experience in store! It'd be amazing if you could let us know which store you visited so we can get this passed over to them 😊
Team Homebase
Fast service items well packaged
2023年12月15日
Homebase - Altrincham からの回答
Hi Lauraine,
Thanks for the great feedback! So pleased to hear you had a great delivery experience. We hope to see you again soon 😊
Team Homebase
Very easy transaction well organised…
Very easy transaction well organised but the lady on the desk serving initially was messing with sellotape and very rude and the lady on the till on the way out was slouching on the till and again rude! Your female staff need to cheer up and smile. The chap who served me was brilliant.
2023年12月18日
自発的なレビュー
Homebase - Altrincham からの回答
Hi Pounder,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Arrived at the store on the he daylights they…
Arrived at the store on the he day they said with no fuss
2023年12月6日
Homebase - Altrincham からの回答
Hi Tommy,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
collected a Christmas tree which was a…
collected a Christmas tree which was a really good shape and just as we would have selected ourselves! Thanks.
2023年12月9日
自発的なレビュー
Homebase - Altrincham からの回答
Hi Charlie,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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