The click & collect area wasn't well signposted and, once we'd got a trolley from outside the store, there wasn't much room to move the box off the counter onto the trolley due to various obstacles... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Fantastic help at 5pm 15 December Homebase Bracknell at Dulux paint section by Emmanuel and Gweneth both went over and above to help me find my way through the nightmare of Dulux paint choices , num... もっと見る
企業が回答しました
What can I say... No on a serious note, Doug Stephens at the Bracknell branch was very helpful, listened to our needs/requirements and gave us some good advise. He wasn't pushing, because if he d... もっと見る
I had been looking around several stores likes of B&Q, Wickes but the moment I stepped in Homebase Claire asked me if she can help me, she spent hours in putting up the right order as needed by me in... もっと見る
企業情報
Homebase - Bracknell について
当該企業による記述
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Wokingham Road, RG42 1NB, Bracknell, Berkshire, 英国
- 0345 640 7497
4.3
優良
125件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 43％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Friendly staff
Friendly staff, chatted , very welcoming , showed me to where what i was looking for , good price too.
2024年3月20日
自発的なレビュー
Great Staff good Web site the last of…
Great Staff good Web site the last of the Home shopping DIY ...garden stores .Price better than Band Q.
2024年3月7日
自発的なレビュー
Ignored by checkout staff as she…
Ignored by checkout staff as she gossiped with a customer
2024年3月4日
自発的なレビュー
Homebase - Bracknell からの回答
Hi Frankie,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Very easy and smooth transaction
2024年2月2日
自発的なレビュー
Click and collect ready in under an…
Click and collect ready in under an hour, all prepped on a trolley. Simple and efficient, walk in and walk out.
2024年2月1日
自発的なレビュー
Very impressive service
I ordered delivery two boxes of Christmas tree baubles by mistake and a Christmas tree which came without a stand.
The local Homebase refunded the second box of baubles and replaced the Christmas tree on the spot - no quibles, no forms to sign - excellent service and very impressed
2023年12月15日
Homebase - Bracknell からの回答
Hi FrankP,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Fantastic help at 5pm 15 December…
Fantastic help at 5pm 15 December Homebase Bracknell at Dulux paint section by Emmanuel and Gweneth both went over and above to help me find my way through the nightmare of Dulux paint choices , numbers V names Sheen v matt agggh !!! Thanks to both .
2023年12月15日
自発的なレビュー
Homebase - Bracknell からの回答
Hi Consumer,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Stunning
Stunning, just stunning, it's great quality really bushy, it's the best tree I've had and seen
2023年12月7日
Homebase - Bracknell からの回答
Hi Susan,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Most grumpy woman to have ever served…
Most grumpy woman to have ever served me! No greeting. I said what I was there for, she said "reference number" I gave it to her and she said my surname then got my item, dumped it down and said "reference no. is on receipt" and walked off.
2023年12月12日
自発的なレビュー
Homebase - Bracknell からの回答
Hi Victoria,
Thank you for taking the time to leave us a review, we're sorry that the customer service you received is not to the high standards we hold ourselves to. This has been passed to the store management team to look into further.
Team Homebase
Same day pick up
So easy just ordered on line pick up same day friendly staff so happy with my purchase
2023年12月4日
Homebase - Bracknell からの回答
Hi TERESA,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Click and collect not a simple process
I arrived and they said my ordered had already been collected. -incorrect
They then said it was a lamp to collect -incorrect
They couldn’t find the item via their online system check with the provided code, they couldn’t to give me the item. 10min later they then found the item by a manual look in their stock room.
2023年12月7日
Homebase - Bracknell からの回答
Hi Emma,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management.
Thanks,
Team Homebase
Homebase, don’t bother.
Having ordered had confirmation and then a second mail to confirm click and collect I arrived and found the item was out of stock. I drove some distance and wasted a lot of time only to be told a vmail had been left, while I was driving of course and could not have the display version either upset daughter…even though no more stock was expected, rude staff manager unavailable but saw him in the store. What a shower.
2023年12月10日
自発的なレビュー
Homebase - Bracknell からの回答
Hi Paul,
We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.
Thanks,
Team Homebase
Really helpful
Really helpful - I was with my young son and order carried straight to my car.
2023年12月9日
自発的なレビュー
Homebase - Bracknell からの回答
Hi Samantha,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Great click and collect order was very…
Great click and collect order was very quick and the item was just like it said very pleased.
2023年12月6日
Homebase - Bracknell からの回答
Hi P,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Well done Homebase
Easy to order online and was ready for collection the following day, (although i actually collected it 3 days later). Staff in store very efficient and polite.
Would use again.
2023年12月6日
自発的なレビュー
Homebase - Bracknell からの回答
Hi Bridget,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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