Alain Mansfield your Kitchen Designer did a brilliant job designing my kitchen. I felt lucky to have found him. He has such a good eye for colour and design and was always smiling and positive, despit... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Did some extensive searching for a new garden bench over the weekend and found the best value one at our local Homebase, eight mikes away. Could not be delivered online so we ordered it for collection... もっと見る
Helpful efficient staff. Harry (a lady) was, on two consecutive days, very helpful, with good knowledge of products and their store locations, and went out of her way to help - first with paint, then... もっと見る
I ordered goods via click and collect yesterday (7/9/24) to collect today. After being given an initial collection time of 10am at the Cromer store I was told I would receive notification of a more... もっと見る
企業が回答しました
企業情報
Homebase
当該企業による記述

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Holt Road, NR27 9JW, Cromer, Norfolk, 英国
- 0345 640 7852
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ネガティブなレビューの 14%に回答しています
通常1週間以内に回答
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Alain Mansfield your Kitchen Designer…
Alain Mansfield your Kitchen Designer did a brilliant job designing my kitchen. I felt lucky to have found him. He has such a good eye for colour and design and was always smiling and positive, despite the fact that I took up endless amounts of his time. I am so pleased with the results. He went out of his way to arrange for somebody to accept my kitchen delivery when unforeseen circumstances prevented me from being home. It was also really helpful to have him available to liaise with the fitters.
Why replace this store with another unwanted supermarketThe staff.They are always helpful
The staff.They are always helpful. Can't believe you are closing this very useful store and opening a supermarket...the 4th in the immediate vicinity. Please reconcider
Lovely store and staff so helpful and…
Lovely store and staff so helpful and friendly. Store always well stocked
I'm sorry that the Cromer branch is…
I'm sorry that the Cromer branch is closing.
The staff is knowledgeable of the stock and pleasant to the customers.
rip off on sale prices at Cromer…
rip off on sale prices at Cromer closing
doubled the price of rust-oleum spray paint and pretended to mark it down in closing sale.
refused a refund
really pissed off

Homebase - Cromer からの回答
Good communication and service
Good communication and service, fast delivery also so I am pleased as punch
Great service
Great service clicking and collecting, especially sale items. Peace of mind you’re not wasting a trip out. Friendly service and easy collection.
Cancelled order with no explanation or apology
I ordered goods via click and collect yesterday (7/9/24) to collect today. After being given an initial collection time of 10am at the Cromer store I was told I would receive notification of a more exact time near to that time. After hearing nothing by 11:15am I attended the store anyway to purchase some additional items. When I arrived at the checkout I was told the order was cancelled. I checked my email to see that I’d received a message at about 11:20am to say the order was cancelled. No explanation, no apology. AND that it would take up to 5 working days to refund my payment.
I was offered no explanation in store, nor any refund although the checkout assistant did apologise.
I then found that there is nowhere on the website where I could register a complaint … I had to use the chat bot instead. AWFUL, awful Customer Service.

Homebase - Cromer からの回答
Great service will be sorely missed
Excellent service as always with a smile ,thank you Kevin in Cromer store. All the staff are brilliant very disappointed it's closing down , only diy in Cromer being replaced with a supermarket that will have to compete with the other 4 large supermarkets in this small coastal town !!
Found what I wanted on line
Found what I wanted on line , paid and went to store once notified it was read . Showed text message with order number to staff member and it was handed over , easy no problems .
I am always very pleased and impressed…
I am always very pleased and impressed with the high level of customer service and assistance in the Cromer store. Today Matthew was incredibly helpful and enabled me to make the correct purchase for my requirements. I am genuinely very sorry that you intend to close the Cromer store because this is our only homewards and DIY store for many miles, we will have to travel to Norwich for the most minor of items. I would ask you to reconsider your decision for the sake of many Cromer residents and beyond who rely heavily on your store. We are so very fortunate that the staff are so very nice too.
Young man who served me was pleasant…
Young man who served me was pleasant and very helpful.
Fantastic customer service!
At my local Homebase in Cromer today, I was served by Sam who deserves recognition for her excellent customer service. She was incredibly helpful in tracking down the extra paint I required. Thank you!
Clare was very knowledgeable and…
Clare was very knowledgeable and helpful in responding to my query
Having ordered the wrong type of paint…
Having ordered the wrong type of paint online I was advised and helped by a lovely lady called Sam. Nothing was too much trouble.
The store manager was extremely…
The store manager was extremely helpful, and other staff members were willing to help me load up a heavy and awkward purchase in my vehicle...
Super service
Served by a Friendly, happy staff member. Item ready to collect no waiting
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