Easy to order and quick to be ready to collect. Polite service in store and it was very busy. Knocked off one star as the ceramic pot I'd ordered had a couple of small chips in the rim. It was heavily... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered a B&D Powerfile online for collection at a store, and Homebase took my money. A little later they cancelled my order, so I had to re-order from a different store, further away from home. S... もっと見る
企業が回答しました
The store and staff are great… however I can’t understand how rude the customers that shop in Epsom are they manners are disgraceful. The staff try there best with who they have but it seems never goo... もっと見る
I am happy with my recent experience. I bought a Country Living Kitchen from the Ewell store. I was assisted by Charlie who was knowledgeable, experienced and helpful. The whole process was straightf... もっと見る
企業情報
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
23 Reigate Road, Ewell, KT17 1PE, Epsom, Surrey, 英国
- 0345 640 7127
4.4
優良
169件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 46％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Great like for like electrical product recycle
I purchased a lawn mower click and collect and found the experience stress free and simple, walked in the next day and collected. The very helpful lady told me of the like for like product recycle so left my old mower with her, which saved me queuing at the local recycling plant.
2024年5月31日
自発的なレビュー
It was brilliant
It was brilliant. Because my old vac/ blower was broken and my new one was milch better
2024年5月28日
自発的なレビュー
Staff are abrupt and not very helpful
Staff are abrupt and not very helpful. I ordered 10 bags of top soil and wasn't offered any help to take it to my car even though I was clearing struggling.
2024年5月19日
自発的なレビュー
Homebase - Ewell からの回答
Hi Gretchen,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager to review further.
Thanks,
Team Homebase
Ordered a click and collect and got…
Ordered a click and collect and got there a bit earlier than their standard lead time, but the staff were very helpful and went and picked my order straight away so I was only waiting a short time regardless.
2024年5月25日
自発的なレビュー
Good stock
The staff we interacted with didn't smile or say please or thank you and didn't even ask if we had a Nectar card.
2024年5月22日
自発的なレビュー
Homebase - Ewell からの回答
Hi Philip,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
We are no longer partnered with Nectar and we are sorry for any disappointment this may cause.
Thanks,
Team Homebase
Simple,& efficient delivery.
Ordered a flymo from Homebase,& as i dont have a car, i paid the extra £5 to have it delivered.
Easy to book on line, was kept informed throughout,& it arrived on the predicted day.
The flymo required some simple assembly.
2024年5月16日
Great customer service
Great customer service. My first time visiting this branch and was happy with the service!
2024年5月19日
自発的なレビュー
Conor (Ewell) served us and was very…
Conor (Ewell) served us and was very friendly and helpful. Sadly the plants were disappointing and I think they need to pay more attention to their care.
2024年5月19日
自発的なレビュー
Well done Ewell store
Well done Ewell store! Click & collect makes life easier for us. We needed 6 bags of compost.
Paid this morning and we collected it later today already to go on the trolley to car. Staff hopefully. Thanks
2024年5月11日
自発的なレビュー
All good
All good, simple ordering online and collecting from friendly staff in our local Homebase.
2024年5月11日
自発的なレビュー
Unnecessary questioning when returning…
Unnecessary questioning when returning an electric mower - the box was clearly unopened.. kinda being drilled by the cashier ..
plus
The usual long queues!
2024年5月2日
Homebase - Ewell からの回答
Hi there,
We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention. Your feedback has been shared with the store management team to investigate internally. We will contact you directly with regards to the return.
Thanks,
Team Homebase
Ordered a small Bosch shrub shear
Ordered a small Bosch shrub shear. Ordering was a doodle. Got notification all the way through and pick up in shop was very straight forward. Staff was very efficient and friendly. All well done and no complaints at all!
Thank you!
2024年3月4日
自発的なレビュー
Easy to find item on the website.
Easy to find item. Message to confirm purchase. Notice item ready for collection. Item ready on arrival. All fine.
2024年5月5日
自発的なレビュー
Staff were very helpful
Staff were very helpful, they gave me the right advice and sold me the right product
2024年5月4日
自発的なレビュー
Great service.
Every time I order I find it’s so easy. You order and it’s ready within an hour to collect. Lovely friendly helpful staff as well.
2024年5月2日
自発的なレビュー
Online Click and Collect
Easy online order and items waiting for me when I went to pick them up.
2024年5月2日
自発的なレビュー
Ordering online was easy
Ordering online was easy. About an hour after I’d ordered, I had a call to explain one item was damaged so they were unable to supply it. But helpfully they agreed to exchange it for another similar one. When I collected the order I had a small refund as the replacement was a bit cheaper. So overall it was very good customer service from Homebase Ewell, which is my general experience of the store over many years. One final thing … the items were much cheaper than Amazon and they were available quicker (although I collected them rather than being delivered).
2024年4月29日
自発的なレビュー
Click and collect went perfectly
Click and collect went perfectly. No waiting, all ready to go
2024年4月29日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。