Fast collection time - good collection but WHY put a large sticker across the product when it could have been stuck to the large square label already attached . Had to buy lighter fluid to remove the... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Fast collection time - good collection but WHY put a large sticker across the product when it could have been stuck to the large square label already attached . Had to buy lighter fluid to remove the... もっと見る
企業が回答しました
Shopping for battery lawnmower. Wanted additional batteries. Dave was most helpful in sourcing and checking they were correct. Also the lady at checkout at 1745 on Mon 11th Nov was very pleasant and h... もっと見る
Delightfully browsed the Felixstowe store today and ended up buying a few Christmas bits with the assistant of a young lady around Christmas, she was very polite, patient and full of ideas to help in... もっと見る
Although item I wanted was on display I could not find where it was stocked so as to make a purchase. To cut a long story short I co-opted Maya’s help which she gave willingly. She went over and abo... もっと見る
当該企業による記述
当該企業による記述

Great Eastern Square, Station Approach, IP11 7DY, Felixstowe, Suffolk, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 48%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stuart pointed me in the right direction for my indoor compost as totally looking in wrong area.
Ended up buying 2 deckchairs as well. Good customer service which is rare these days.
Professionalism, helpfulness, politeness and friendly. well done Jacob at Felixstowe
Kyle and stevie of the felixstowe branch was very helpful in making sure I got everything I was looking for,also helping me to the car with my item. Thank you for such a helpful and polite service.
Ordered 1 item. Received a text within 30 mins saying order was ready to collect.
Collection in store was quick and friendly. So, a very good experience all round.
I have been making a rememberance area for my father who died last year. I would like to thank the staff of the Felixstowe branch, they were really helpful on helping me choose the right things that I needed. I would also like to thank Jacob for getting and putting my items into my car.
Whenever I visit my local Homebase, all staff are friendly, polite, happy and helpful.
As promised, I found time to complete this survey in appreciation of such good customer service.
When you're busy you can't always find what you're looking for, despite how hard you look. Today was no exception apart from the fact when I sought help. Tommy came to the rescue, knew exactly where the time was and even offered advice. He made the day and was so helpful, with a smile!
The staff are lovely at your Felixstowe branch.
Lisa always serves with a pleasant smile.
Thank you.
Jacob was great he dismantled the parasol and then carried it out to my car, thank you
Lorraine couldnt do enough for me, and got sone bargins
I had stupidly bought the wrong paint. Luke helped me select the correct paint and then sorted refund and recharge. It couldn’t have been easier. Thank you so much. Your help was really appreciated.
Great service from Luke Nice in store when buying Alexandria Corner set, a pleasure to do business with.
I was served by Jordan, who mixed paint for me. He was polite, efficient and friendly. Thank you
Purchased multiple bags of compost/top soil and was helped by Jordan to collect and load my car. He very helpful and polite credit to Homebase.
We popped into our local Homebase store in Felixstowe wanting various items ( which were too specialised for the store) but saw the bistro table which was exactly what we had discussed buying. Not liking the orange on display we asked the nearest person on the floor. Jordan was polite and helpful and went to check stock to no avail. But we asked about on line buying and where it would be delivered and a more senior person checked for us and said there were none in the local warehouse and unlikely to get one but we could try. Then he doubled checked and there was a blue last one left in store which he found after Jordan has rechecked in back. They found it in the incorrect place for us. Jordan was amazing with his continued customer service as he taped the box, took it to checkout and carried it to our car. Just the sort of customer service we like. Well turned out, articulate and so helpful. We cannot praise him enough in his knowledge and going out of his way to check we had the product and offering to take to car ( we are both OAPs) Jordan is an indication of the high quality of staff you can get. Hang onto him or offering him higher positions as he was way above your average “Saturday boy” !
We needed to have our paint mixed. We had our 5 year old son with us and Jordan was great with him explaining to him how all the machines worked, he our son thought he was great.
Steven helped me find a new spool for my trimmer he was very helpful and even carried the compost to my car!
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