No message sent to say order ready to collect. Store phone not answered multiple times & communication via website impossible as the bot couldn't find the order.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Bought 2 pieces from Homebase, Rattan Sideboard (home delivered) & Rattan Bedside Table (click & collect). Could not be happier with my purchases. They fit beautifully and better than expected. Took a... もっと見る
It was so straight forward made enquiries last Sunday had a proper measure from the sales lady on Wednesday had a kitchen fitter out on Thursday with dates and price paid for the kitchen today. Sorte... もっと見る
Misleading pricing labeling. Products had price on. And a big sign saying 20% off. The sign implies original price and you get 20% off. Once at the till we found this was an already discounted pr... もっと見る
企業が回答しました
企業情報
Homebase
当該企業による記述

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Edinburgh Way,, CM20 2TN, Harlow, Essex, 英国
- 0345 640 7802
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 48%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Clive is the man!
Clive always provides exceptional service on the paint department, he's an asset to your team! :)
I needed help regarding light fixutres…
I needed help regarding light fixutres & light bulbs. Jeanette in the Harlow branch was very helpful & polite.
Very friendly and happy
Very friendly and happy service from Susan! Been in quite a lot recently and Susan has always been consistently very friendly, helpful and efficient!
I went to the shop with paint issues
I went to the shop with paint issues. I explained to Steph what my son did to his wall and she straight away had amazing idea . She is so professional and extremely good at her job . She is credit to Homebase
Excellent Customer Service at Harlow Homebase
I just want to thank Susan (cashier) and the guy who was organising stock at the time who when asked guided me to what I was looking for and introduced other items to me to Improve my work flow. I just want to say the service they gave with a smile was excellent and very professional leaving me in a great frame of mind for the rest of the day. So thank you very much.
Helpful staff
Neil offered his assistance and helped me with my choice of compost. He also took my heavy trolley to the check out, then out to my car and loaded the goods into my boot.
Very polite cashier called Diane
Great customer service - Diane!
Diane was helpful, polite and a pleasure to interact with. Great customer service!
Fantastic customer service.
I needed to get some Dulux Heritage paint, Clive showed me straight away, he was really helpful and chatty. He offered to mix a smaller tin but unfortunately didn’t have the base mix, this wasn’t a problem at all as there was a bigger pre mixed tin. His customer service was fantastic. Grace at the till was also lovely. Both a credit to the store. I work in retail and know how hard it is at times, especially working Sundays. Thank you.
Leanne served is who was outstanding
Leanne served us who was outstanding, we had a wet bag of compost, she gave us some tissues to clean the bag so we could put it in the car without getting it dirty
Amazing Customer service
Went to buy seed potatoes
Went to buy seed potatoes. None in stock, but seeds were reasonable so got them, journey not wasted.

Homebase - Harlow からの回答
Diane was really helpful with advice…
Diane was really helpful with advice and very friendly
The staff at Harlow were very helpful.
The staff at Harlow were very helpful.
I was served by Susan and Gary in the purchase of an ex display cabinet that Gary had to remove from the wall, and he stuck with me until it was safely loaded in the back of my car. Excellent customer service.
Limited range of colours available
We were served by Karen on the Customer desk. We had gone into the store to buy 5 litres of Farrow & Ball emulsion. Unfortunately the colour we wanted was not one of the colour ranges available. Karen went above and beyond to check all stores who had it in stock and ordered it to be delivered to the Harlow branch to be collected. The only unfortunate thing was we have to wait up to 10 days for it to arrive!
I had been looking for a particular…colour
I had been looking for a particular shade of Dulux paint- called First Frost. Both B&Q and Wickes said this was no longer available and they could not make the colour for me. I tried one last time in Homebase and spoke to FIONA about my problem. She knew immediately that they had First Frost in the "LIGHT +SPACE" range. I was thrilled and am very thankful to Fiona and her excellent customer service.
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