The watering can was very dented, looked like someone had been playing football with it. No more in the store even though the stock list says there was. Asked for refund. This wouldn’t work for online... もっと見る
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Visited the Huntingdon, Cambs store today. We had help from an excellent person called Oliver, who could not have been more helpful and also offering advice to us. He gave us a choice of products.... もっと見る
Myself and my husband went to the Huntingdon store,purchase some unit legs, we found Suzanne on the shop floor she was very helpful. We also purchased other items,Jackie at the checkout was very poli... もっと見る
Homebase Huntingdon are fantastic. We were shopping for a new BBQ. In my head I had narrowed it down to two options, when Suzanne spotted us and asked if we wanted any help. She was super friend... もっと見る
企業情報
Homebase - Huntingdon について
当該企業による記述
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Stukeley Road, PE29 6DA, Huntingdon, Cambridgeshire, 英国
- 0345 640 7451
4.1
ほぼ満足
84件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 33％に回答しています
通常1カ月以内に回答
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The watering can was very dented
The watering can was very dented, looked like someone had been playing football with it. No more in the store even though the stock list says there was. Asked for refund. This wouldn’t work for online refund so finally they agreed to refund in store. Not the best use of 20 minutes of my time!
2026年6月20日
自発的なレビュー
Homebase - Huntingdon からの回答
Hi Sue,
Thank you for your feedback.
We're sorry to see that you haven't yet had the opportunity to provide us your details to investigate this further regarding your watering can that arrived with a dent.
Should you require further assistance on this please do get back to us with the requested information so we can work towards a swift resolution. Alternately, you can reach out to our customer care team directly on our website under the Contact Us option.
Your feedback has been really valuable in helping us understand where we can improve and we would love the opportunity to restore your confidence in our service.
Thank you once again for your patience and understanding throughout and I genuinely appreciate the opportunity to put things right.
Best wishes,
Christian
Customer Care Team
Homebase
On line order…
Easy ordering on line. Quick communication to say my item was ready.Straight to the collection point very helpful, polite and professional lady served me.
2024年11月22日
自発的なレビュー
Sorted out a faulty part for me
Sorted out a faulty part for me. Was expecting them to want me to pack everything up and get it back to them,but they sorted it in minutes.
2024年11月7日
Easy collection
Ordered a couple of lamps to collect in store, items arrived on time and the collection process was easy. Staff member who served me was friendly and efficient.
2024年11月6日
Fab customer service
Went into store for help with our two sets of Christmas lights not matching, staff were so helpful. Hayley was fab & solved our problem quickly and efficiently.
2024年11月6日
自発的なレビュー
Consistently Great Experience
Excellent service from online order to collection within the hour! The product was exactly what I was looking for and at a clearance price - couldn’t ask for anymore!
2024年11月5日
自発的なレビュー
Very impressed with quality of service
Very impressed with quality of service by Hayley at the Huntington store whilst returning a couple of items. Also the assistance from her colleague - do not know his name. On my original visit, I received excellent service from the staff.
2024年10月24日
自発的なレビュー
Great click and collect service
Great click and collect service at Huntingdon always
2024年10月21日
自発的なレビュー
Excellent Customer Service at Huntingdon, Cambs
Visited the Huntingdon, Cambs store today. We had help from an excellent person called Oliver, who could not have been more helpful and also offering advice to us. He gave us a choice of products. Oliver had a natural, not forced approached, that made us feel, we were getting the best possible advice, rather than being led to purchase products, that really does make a difference to customers. Thank you so much for your assistance.
2024年10月19日
自発的なレビュー
Easy to order and easy to collect from…
Easy to order and easy to collect from friendly staff.
2024年10月11日
自発的なレビュー
The lady who was serving me today on…
The lady who was serving me today on the till Harjinder no good morning how may I help you.
Greeted to a very unpleasant member staff.
Manors go along way
2024年10月7日
自発的なレビュー
Homebase - Huntingdon からの回答
Hi Andrew,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
The lady who helped us so helpful and…
The lady who helped us so helpful and so happy and a pleasure to talk to
2024年10月1日
Easy to buy and click n collect on line…
Easy to buy and click n collect on line .
2024年9月25日
自発的なレビュー
Easy to order
Easy to order, efficient pick up, assistance excellent, man took them to my car and put them in for me.
2024年9月21日
自発的なレビュー
Refund with no hassle
Called into store to return a faulty kitchen tap which was still under warranty. I had already purchased a replacement tap and a refund was agreed....no hassle. Excellent!!
2024年9月13日
No confirmation goods ready and phone lines busy
I ordered goods via click and collect at approx 4:30pm but received no confirmation they were ready to collect before 8pm closing. Next day I had to phone 3 times (all operatives were busy the first two attempts) before getting through mid-morning and being told my goods were ready.
2024年9月18日
自発的なレビュー
Homebase - Huntingdon からの回答
Hi There,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Quick and convenient
Ordered items were available quickly. The member of staff who assisted me at the click and collect counter was friendly and helpful. They even helped carry the items to my car.
The products ordered are all fantastic and I am really happy with them.
2024年9月17日
自発的なレビュー
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