Having driven 50 minutes to collect a click and collect, we found the item to be cracked and faulty as we were loading it in the car. As there were no others available in store, we left empty handed.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Me and my husband been to many stores looking to buy a new Kitchen at best price .we visited Leeds homebase at Allerton Centre and we spoken to Frances Ballance who is a Kitchen and Bathroom Expert .... もっと見る
The goods were quickly brought to the till so there was no delay. They were exactly as ordered so that side of the transaction was fine. I also bought a couple if other things one of which I had to c... もっと見る
We used Homebase for the kitchen after seeing the good job of my parents in Plymouth. Very pleased, so when the opportunity arose for a new bathroom went back to see Frances again. She doesn’t disappo... もっと見る
企業情報
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Moor Allerton Centre, King Lane, LS17 5NY, Leeds, West Yorkshire, 英国
- 0345 640 7584
4.2
ほぼ満足
94件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 22％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Very Convenient
My click and collect items were ready to go, stacked on a trolly, I only had no wheel them to the car & put them in the boot. Very convenient.
2024年11月7日
自発的なレビュー
Served by a beautiful girl who was very…
Served by a beautiful girl who was very helpful, what's not to like
2024年10月27日
自発的なレビュー
Very experienced and friendly team.
2024年10月25日
自発的なレビュー
Level of customer service was very high
Level of customer service was lovely, pleasant and time & care taken with our order and purchase
2024年10月5日
自発的なレビュー
The person at the customer service desk…
The person at the customer service desk was extremely helpful and pleasant
2024年10月3日
自発的なレビュー
Easy to order and product was waiting…
Easy to order and product was waiting on a trolley. Friendly Staff !
2024年9月27日
自発的なレビュー
Good products
The products were great but had very little information about the delivery, I had to contact the delivery Co when my order did not arrive on specified day
2024年9月21日
I came into Homebase this morning
I came into Homebase this morning . I didn’t know how find what size washer I needed for my shower head I stopped a man in homebase t-shirt to ask for help . He was so polite and helpful . I found out his name Sean I felt I had to give feedback .
I would like to say thank you
2024年9月20日
自発的なレビュー
I clicked and collected a tin of paint…
I clicked and collected a tin of paint and drove 3 miles home. When I got home, the lid had come off the paint and 5l leaked all over the car. It appears the paint had been opened and put back on the shelf. It’s done extensive damage to my car.
2024年9月13日
自発的なレビュー
Homebase - Leeds からの回答
Hi Suzanne
Thanks for leaving a review. We're sorry to hear that you've had an issue with our product. We take quality very seriously, and we would like to investigate this further. A member of our escalations team will be in touch with you directly to look into this.
Thanks
Team Homebase
Rude customer service
Went to collect an order l made of a feather light shade on arrival lady on the collections till didn't acknowledge l was there another one of her colleagues asked for my order number which l gave he came back with a feather standing lamp l said this is not my order lady rudely replied yes it is cause l collected it with her very very rude manner l calmly shower her my order receipt which showed that was not my order they were giving me she soon realised l was right and only then corrected her manner but by then it's too late cause lm already irritated l came in nicely to collect my purchase not to receive that kind of treatment when l was having such a nice day ! Thanks !
2024年9月10日
自発的なレビュー
Homebase - Leeds からの回答
Hi Samantha,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
The experience was smooth and the staff…
The experience was smooth and the staff couldn’t do enough to help.
2024年9月4日
自発的なレビュー
We visited the Leeds Moor Allerton…
We visited the Leeds Moor Allerton store today for some paint. It was difficult to find a staff member willing to help us. We then found Ethan and asked him to show us what we needed. He went over all the types of paint, brands, how much we’d need and what colours he could match. He went above and beyond and IS A CREDIT to the business showing all the staff members top notch customer service!!! We were about to lose hope and go else where but he helped us and upsold us 2+ litres of paint we wouldn’t have otherwise bought. Lovely and polite young man.
2024年9月2日
自発的なレビュー
Helpful service
Offered a choice of planter, agreed to hold until seen. Assistance with handling and loading.Pleasant and polite service throughout.
2024年8月27日
自発的なレビュー
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