Having driven 50 minutes to collect a click and collect, we found the item to be cracked and faulty as we were loading it in the car. As there were no others available in store, we left empty handed.... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Having driven 50 minutes to collect a click and collect, we found the item to be cracked and faulty as we were loading it in the car. As there were no others available in store, we left empty handed.... もっと見る
企業が回答しました
Me and my husband been to many stores looking to buy a new Kitchen at best price .we visited Leeds homebase at Allerton Centre and we spoken to Frances Ballance who is a Kitchen and Bathroom Expert .... もっと見る
The goods were quickly brought to the till so there was no delay. They were exactly as ordered so that side of the transaction was fine. I also bought a couple if other things one of which I had to c... もっと見る
We used Homebase for the kitchen after seeing the good job of my parents in Plymouth. Very pleased, so when the opportunity arose for a new bathroom went back to see Frances again. She doesn’t disappo... もっと見る
当該企業による記述

Moor Allerton Centre, King Lane, LS17 5NY, Leeds, West Yorkshire, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 22%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My click and collect items were ready to go, stacked on a trolly, I only had no wheel them to the car & put them in the boot. Very convenient.
Served by a beautiful girl who was very helpful, what's not to like
Level of customer service was lovely, pleasant and time & care taken with our order and purchase
The person at the customer service desk was extremely helpful and pleasant
Easy to order and product was waiting on a trolley. Friendly Staff !
The products were great but had very little information about the delivery, I had to contact the delivery Co when my order did not arrive on specified day
I came into Homebase this morning . I didn’t know how find what size washer I needed for my shower head I stopped a man in homebase t-shirt to ask for help . He was so polite and helpful . I found out his name Sean I felt I had to give feedback .
I would like to say thank you
I clicked and collected a tin of paint and drove 3 miles home. When I got home, the lid had come off the paint and 5l leaked all over the car. It appears the paint had been opened and put back on the shelf. It’s done extensive damage to my car.

Homebase - Leeds からの回答
Went to collect an order l made of a feather light shade on arrival lady on the collections till didn't acknowledge l was there another one of her colleagues asked for my order number which l gave he came back with a feather standing lamp l said this is not my order lady rudely replied yes it is cause l collected it with her very very rude manner l calmly shower her my order receipt which showed that was not my order they were giving me she soon realised l was right and only then corrected her manner but by then it's too late cause lm already irritated l came in nicely to collect my purchase not to receive that kind of treatment when l was having such a nice day ! Thanks !

Homebase - Leeds からの回答
The experience was smooth and the staff couldn’t do enough to help.
We visited the Leeds Moor Allerton store today for some paint. It was difficult to find a staff member willing to help us. We then found Ethan and asked him to show us what we needed. He went over all the types of paint, brands, how much we’d need and what colours he could match. He went above and beyond and IS A CREDIT to the business showing all the staff members top notch customer service!!! We were about to lose hope and go else where but he helped us and upsold us 2+ litres of paint we wouldn’t have otherwise bought. Lovely and polite young man.
Offered a choice of planter, agreed to hold until seen. Assistance with handling and loading.Pleasant and polite service throughout.
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