I have got the confirmation the order will be ready to collect on time. When I went in store after travelling 40min drive, the staff informed me that product is not available. It was so frustrating af... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
I have got the confirmation the order will be ready to collect on time. When I went in store after travelling 40min drive, the staff informed me that product is not available. It was so frustrating af... もっと見る
企業が回答しました
Went into the Reigate homebase store today and were met by very friendly helpful staff which made my shopping experience all the better as I have mental health and I can find going into places lik... もっと見る
I ordered a Karcher jet washer in the evening, and collected it the next morning. The lady staff member at Collections was friendly, smiling, helpful, and found my order quickly. Another lady at a... もっと見る
Ordered a hedge trimmer online and intended to collect at Reigate Homebase but failed due to an error made by the store. The store manager has been very helpful. Not only had he apologised for the inc... もっと見る
当該企業による記述
当該企業による記述

Rushworth Road, off London Road, RH2 0QG, Reigate, Surrey, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 13%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have got the confirmation the order will be ready to collect on time. When I went in store after travelling 40min drive, the staff informed me that product is not available. It was so frustrating after travelling 40min to get the item and the staff simply informed that the product is not available just and thats the system fault we can issue the refund.Had a very bad experience

Homebase - Reigate からの回答
Team were very courteous, all items collected as per my order
All good except I was given two lots of stairs dust sheets when we should have been given one of these and 2 x larger dust sheets. Didn’t realise until we were home.
Item ordered was damaged and deformed, only one in stock. Staff offered a discount which was accepted. Ordered online so they could have informed me and saved me travelling a considerable distance. Also unable to supply another order even though they showed seventeen in stock!

Homebase - Reigate からの回答
I signed up for the newsletter online and got 10% discount, which made me very pleased. On collecting my order, I was even happier when the young gentleman asked to carry my things to my car. He even packed it all inside. Very impressive! Service at the tills, although busy was swift. Everyone very cheerful and polite.
It would be helpful if Homebase could store kiln dried sand under cover.

Homebase - Reigate からの回答
Very helpful in store with click and collect order :)
Quick service but very unhelpful customer service. No assistance to load extremely heavy bags of gravel into the car staff just watched.

Homebase - Reigate からの回答
Really stupid!
I sent my wife to pick up the order as she was passing the store.
The person that gave her the order, handed over a set of boxes with lids for a completely different product. We ordered four boxes and got five lids. Three of which are for a completely different product. Now we need to spend time and fuel going all the way back to sort this out. Not impressed.

Homebase - Reigate からの回答
Couldn’t find the item on the shop floor but ordered online and it was ready to collect later that day. Two trips but got exactly what I needed.
Items were ready for me for collection. Special shout out to the gentleman who helped me get 8 rolls of turf to my car and pick them all up so I could chase after my toddler :-)
Very good customer service. Staff helped me carry heavy goods and load car. Much appreciated
My items were ready for collection when I arrived and a friendly member of staff helped me carry my items to car. Very pleased with the service
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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