Great service, turned up 10 mins before closing to pick up an order, the staff were very helpful brought it out in minutes on a trolley to help me get it to the car
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very good service ! Totally helpful and help carrying to car quickly organised! I only wish this store could remain open - we have benefitted from it so much in the past ! And as all my local friends... もっと見る
I was given the wrong sized item and didn’t realise until I got home. I returned to the store where they picked out the correct sized item and said ‘there you go’ - no apology and no a distinct lack... もっと見る
企業が回答しました
I ordered on click and collect. Collected same day after work. The 2 colleagues at the collection point had my order within a minute as well as a friendly chat and recommended some other things I wa... もっと見る
企業情報
Homebase - Saffron Walden について
当該企業による記述
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Elizabeth Way, Ashdon Road, CB10 2BL, Saffron Walden, Essex, 英国
- 0345 640 7643
4.7
優良
90件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 47％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Helpful staff
As I couldn't Click & Collect the item I wanted, I rang the store to check the goods were actually in stock.
I spoke to Abby, who confirmed they were and then offered to put 4 on one side until I could get there.
She was friendly and helpful - such a contrast to the man in the Cambridge store in the week. As that's closing, I'm not knocking off stars for his attitude (no sign on the door to say the store's opening hours had changed, for starters!)
Abby, on the other hand, made sure I knew how to find the Saffron Walden store and after I'd purchased the goods, offered to help me with them to the car. Worth the 20 mile round trip to get good service!
2024年9月7日
自発的なレビュー
Expert knowledge and friendly interactions
I regularly visit the Homebase store in Saffron Walden to buy plants. The garden staff, especially Dawn, is very knowledgeable about the plants on sale and provides advise on the best plants to buy. The stock is well cared for and beautifully presented. the service provided is exceptional.
2024年8月25日
自発的なレビュー
I was given the wrong sized item and…
I was given the wrong sized item and didn’t realise until I got home. I returned to the store where they picked out the correct sized item and said ‘there you go’ - no apology and no a distinct lack of customer engagement.
2024年8月24日
自発的なレビュー
Homebase - Saffron Walden からの回答
Hi Helen,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
very quick response ,and quick to be…delivered.
very quick response ,and quick to be delivered , thank you.
2024年8月11日
Prompt replacement
I had an issue with the batteries going flat quickly for a Powerbase lawnmower I purchased just under I year ago. They replaced them and it's work great again.
2024年8月2日
Fast great service posted out straight…
Fast great service posted out straight away, products was as described.
2024年8月2日
The staff were fantastic
The staff were fantastic , nothing was too much trouble . Highly recommended . Thank you Saffron Walden Homebase.
2024年7月28日
自発的なレビュー
Great service
Great service, easy to order on line and staff packed my order intovan for me.
10/10 for Saffron Walden staff.👍
2024年7月24日
自発的なレビュー
Helpful staff with friendly shop atmosphere
Helpful staff giving the store a friendly atmosphere. Good product knowledge. Will return again soon.
2024年7月19日
自発的なレビュー
a great experience
Had a great experience with a helpful young lady, she helped me get my bits out to the car when she could see I was struggling with my toddler
2024年6月21日
自発的なレビュー
Good customer care
Staff were readily available to support me with what I was looking for. Very customer friendly staff and demonstrated very good communication amongst themselves and to me. It was absolutely amazing and stress free as they cheerfully supported me.
2024年7月19日
自発的なレビュー
Very friendly and helpful staff.The…
Very friendly and helpful staff.The knowledge of the lady in the centre was really good.She recommended me some plants for my garden and how to care for them.The young girl at the till was very polite and offered me help to the car as I had purchased too much to carry! Would highly recommend this store.
2024年7月7日
自発的なレビュー
No one helped my wife load bags into…
No one helped my wife load bags into car only watched
2024年7月6日
自発的なレビュー
Homebase - Saffron Walden からの回答
Hi Pat,
We’re sorry you’ve had a disappointing experience your Wife had instore. We appreciate you bringing this to our attention and will share your review with the instore team to review further.
Thanks,
Team Homebase
Saffron Walden all staff very helpful
Saffron Walden all staff very helpful
Just purchased new BBQ / cover and Gas
Very good service - today 5-7-24 young lady working deserves a mention
Helped me sort my 10% discount with a smile TF Ware Herts
2024年7月5日
自発的なレビュー
With the help of staff I was able to…
With the help of staff I was able to find what I wanted quickly
2024年6月18日
自発的なレビュー
Excellent staff and customer experience
All the staff in the Saffron Walden branch are very friendly and helpful. We have had excellent dealings with Zara, Tim, Dawn, John and Abby. We appreciate their help as we are elderly and not particularly practical (Jacky and Nigel, retired teachers).
2024年6月17日
自発的なレビュー
Good quality product
Easy to order online, good comms with order and delivery and delighted with my new lamp. Very good quality and looks great in our hallway.
2024年6月6日
Efficient service
Efficient service, the young man was very helpful & put the compost in my boot for me.
2024年5月30日
自発的なレビュー
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