All three bags of compost that I ordered were split and held together by thick black tape. I should have returned the order to the store particularly as one bag was significantly lighter but I didn’t... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The assistant at the collection point was extremely helpful. I needed top soil in addition to the planter that I ordered for collection. The assistan loaded the trolley and took it to my car and off... もっと見る
企業が回答しました
The worst customer service I have ever had. Rude and unprofessional disrespectful and uncaring staff I have ever come across. Paid for item online as stated two in stock traveled for 45mins to colle... もっと見る
Customer service staff Alison and Cheryl . They allowed me to take a put together flat pack stackable shoe shelf that was on display. I am incapable of putting flat packs together so am very gratef... もっと見る
企業情報
Homebase - Sittingbourne について
当該企業による記述
Homebase
当該企業による記述

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Sittingbourne Retail Park, Mill Way, ME10 2XD, Sittingbourne, Kent, 英国
- 0345 640 7178
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 46%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Jolanda was very kind and helpful when…
Jolanda was very kind and helpful when I ordered my sofa, very welcoming and friendly :)
I was in Homebase this morning looking…
I was in Homebase this morning looking for a million things and didn’t know where to start, luckily for me Richard came to the rescue and helped me find everything with ease, he even helped me get things off the shelf that I couldn’t reach, he then took me to a check out where Trish and her wonderful self helped me bag up my goods and made me laugh and smile!!
Great service in Sittingbourne
I was purchasing timber in Homebase Sittingbourne and received great customer service from Jane. She was attentive, helpful and most importantly, very friendly. Thank you Jane
Excellent customer service.
Jordan went above and beyond nothing was to much trouble he is a great asset to Homebase .
Very friendly and helpful staff
Very friendly and helpful staff. Despite not being able to collect straight away, I was contacted and was told it was put to one side and get there when I could. I'd recommend this store.
Happy, cheerful staff
This was a really quick stop, as I knew exactly what I wanted and where it was. The two ladies on checkouts were helpful and happy, and talked to me about some decorating items on the ends of their checkout that I might find useful. I didn’t buy them on this occasion as I already had one of the items, and didn’t want the other. I wass as really struck by how cheerful the staff were. I think their names were Grace and Irene (but my memory is shocking!)
Arrived shortly before closure
Arrived shortly before closure. I was after 3 items. Staff helped me to get them. In and out 3 minutes. Brilliant!
Wrong item was picked by Sue so when I…
Wrong item was picked by Sue so when I turned up for click and collect it would have been quicker for me to get it but obviously that’s not the point of click and collect so was quite a waste of time.

Homebase - Sittingbourne からの回答
Use Screwfix in future!!
Purchased 5 floating shelves of various sizes online using the click and collect service. Was expecting them to be ready for collection in a trolley of some description as 2 of the shelves were 1200mm 1 was 900mm and 2 were 600mm but no, they were placed into my arms to carry out to my vehicle. Because I was loaded up like a human donkey, I was unable to check the condition of the goods until I arrived home. Upon inspection, I found one shelf to have no packaging whatsoever and missing it’s fittings and 2 of the other shelves, despite being packaged as I would expect, were marked, dirty and had some minor damage. Very poor service, and very poor quality of product. Precisely why I ordinarily use screwfix!

Homebase - Sittingbourne からの回答
Good experience.
Good experience.
Click and collect was really easy to use. Helpful staff.
Alison in sittingbourne homebase paint…
Alison in sittingbourne homebase paint shop was absolutely brilliant, went above and beyond to help us get our colour match, really appreciated her help :)
Perfect efficient friendly professional…
Perfect efficient friendly professional service.
Great sofa
After looking at numerous sofas on line we came across exactly what we were looking for in Homebase.
Right colour right size.
We were able to choose the date of our choice for delivery which was great.
A very well made 2 seater sofa in a lovely light grey colour.
Very pleased with our purchase.
First class service
First class service. Easy to follow instructions and easy to collect. Well done!
Alex was amazing!
I met Alex at the collection point, and as I wasn't sure if my sofa bed would fit in my car, he went above and beyond helping me.
He was thoughtful, practical, kind and together we unpacked the item, measured it and then he helped me put it in my car with a smile.
Pls say thank you and trust you have a great employee 🤓👏👏
We waited ages at the click and collect…
We waited ages at the click and collect counter pressing the call button a couple of times and nobody came to serve us so we had to go round the back of the counter and collect the pots ourselves. The pots were quite badly damaged to the point where they gave us 10% discount on them at the till

Homebase - Sittingbourne からの回答
Lady on click and collect desk very…
Lady on click and collect desk very helpful. Friendly and knowledgable well done Sittingbourne
Alison on Paint at Sittingbourne was…
Alison on Paint at Sittingbourne was very busy on her own but managed to help us with everything we wanted.
Chicken stew is very helpful and think…
Chicken stew is very helpful and think he great.
Chicken stew helped me find everything…
Chicken stew helped me find everything I needed and I love him
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