Had a couple of issues with a previous click and collect but this time it was perfect, easy, quick and the staff couldn’t have been more helpful. Many thanks
企業が回答しました
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レビュアーのコメントを見てみましょう
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them... もっと見る
Today I visited homebase with my sister and mum and we needed help at paint.By Shelby, who was going out of her way to find everything we needed for our painting job, recommending all the best produc... もっと見る
One click and collect pot severely damaged. No-one available to help. Wandered back and forth a couple of times to replace pot myself. I'm not very mobile. Couldn't put other goods into basket due... もっと見る
企業が回答しました
企業情報
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Redding Way, Knaphill, GU21 2QT, Woking, Surrey, 英国
- 0345 640 7084
4.3
優良
89件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 46％に回答しています
通常2週間以内に回答
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この企業を閲覧した人は、以下の企業も閲覧しています。
Very friendly and helpful staff
2024年7月25日
自発的なレビュー
Delivered with care and on time!
Product arrived well packed, good condition and on time. Pleasant helpful delivery driver.
2024年7月13日
The staff were very good
The staff were very good. When we couldn't find the materials we were looking for that was on sale, they gave us another option, matching our expectations.
2024年7月8日
自発的なレビュー
Easy to order online and collect
Easy to order online and items were ready to collect within the hour. Good communication throughout.
2024年7月1日
自発的なレビュー
Love Homebase
Love Homebase. Picked up a fan and paint. Really good prices, super friendly staff and efficient Click & Collect. Lovely plant selection too.
2024年6月21日
自発的なレビュー
Great customer service from pam on the…
Great customer service from pam on the checkout
2024年6月20日
自発的なレビュー
Dead and dying plants
The plants in the garden centre were so sad, the majority were extremely wilted, dead and dying, when I asked if anyone ever watered them I just got shrugged shoulders. The Brookwood store should be ashamed of themselves.
2024年6月20日
自発的なレビュー
Homebase - Woking からの回答
Hi David,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
So straightforward.
2024年6月19日
自発的なレビュー
Quick collection of picture
We collected from the Woking branch (not our local nearest Branch) as it was the only place that had any left. The assistant got the picture very quickly for us and said she really liked it too.
2024年6月10日
自発的なレビュー
Click and collect service
Did click and collect. Was ready in 20 mins. The lovely lady who served me could see I was by myself with a toddler so called for a colleague to bring a trolley, push the items out to the car and load it for me. Completely unexpected but a wonderful help and very much appreciated. Lovely friendly staff. Thank you
2024年6月8日
自発的なレビュー
Incredible service!
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them in Bracknell; he then went above and beyond his job and offered to collect them for me (as he lives in Bracknell) and bring them back to the Woking branch for me to collect. Superb service and a valuable member of staff!
2024年5月29日
自発的なレビュー
I am a regular at this homebase I have…
I am a regular at this homebase I have been coming here for years the staff were lovely and helpful as usual but the toilets have been blocked for the past 3 weeks and smell awful.
2024年5月21日
自発的なレビュー
Homebase - Woking からの回答
Hi Alex,
Thanks for your feedback. We’re sorry for any disappointment caused by your recent visits with us - We've raised this with the instore management team to ensure this is reported and dealt with as quickly as possible. Please reach out if you'd like to discuss further.
Thanks,
Team Homebase
i was shopping today in homebase and…
i was shopping today in homebase and there was a foul smell lingering around i had mentioned it to a member of staff and they apologised and explained that their toilets had been out of order for around 3 weeks now
2024年5月21日
自発的なレビュー
Homebase - Woking からの回答
Hi there,
Thank you so much for bringing this to our attention, we will follow up with the store manager to assure this has been logged and fixed as a matter of urgency.
Thanks,
Team Homebase
Pam always offers a personal touch
Great choice of products and Pam always gives a personal touch at checkout
2024年5月9日
自発的なレビュー
Not a great first time
In store staff we dealt with were not friendly or approachable. In face, the guy we asked to mix some paint for us barely said 2 words. Stock of paint poor. A little disappointing to be honest. First time at the branch.
2024年4月21日
自発的なレビュー
Homebase - Woking からの回答
Hi Estelle,
We’re sorry you’ve had a disappointing experience instore. We appreciate you bringing this to our attention and will share your review with the store. Please get in touch on the following link if you'd like to discuss further - (https://help.homebase.co.uk/hc/en-gb/requests/new)
Thanks,
Team Homebase
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