After 16 emails with Homebase regarding a refund for incorrect flooring, I am still waiting for my money back. Each time I contact them, I’m told it will be resolved within 48 hours, but weeks have pa... もっと見る
所在地
所在地を変更Unit A, Elgar Retail Park, Blackpole Road, WR3 8HP Worcester, Worcestershire, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Recently went to homebase to purchase some of the midnight aurelian tiles, unfortunately homebase don't keep much stock at stores. Fortunately for me Kathy from the stroud/worcester stores went out of... もっと見る
I was struggling to find what I needed. I asked a member of staff for help and Paisley went above and beyond. She showed me what I was looking for , offered helpful advice and even gave alternative i... もっと見る
Exceptionally best service ever from "Teri" she went above and beyond her job role. I purchased garden furniture in the heaviest large box. Teri being a very slim built, moderately aged lady, managed... もっと見る
企業情報
Homebase - Worcester について
当該企業による記述
Homebase
当該企業による記述

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Unit A, Elgar Retail Park, Blackpole Road, WR3 8HP, Worcester, Worcestershire, 英国
- 0345 640 7352
顧客にレビューを依頼しています
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ネガティブなレビューの 12%に回答しています
通常1週間以内に回答
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16 emails!!!!! And nothing
After 16 emails with Homebase regarding a refund for incorrect flooring, I am still waiting for my money back. Each time I contact them, I’m told it will be resolved within 48 hours, but weeks have passed with no resolution. I followed all procedures for the return, yet Homebase has neither collected the incorrect flooring nor issued my refund. To make matters worse, I even purchased the correct flooring from them afterwards, so they’ve had my money twice over. This situation has left me short of money this month, and I’ve had to contact my bank for advice on next steps. The lack of consistency, accountability, and professionalism from Homebase has been deeply disappointing. I would urge others to be cautious when ordering, as customer service has been extremely poor in resolving what should be a straightforward refund.(IT WAS A ONLINE SALE)
Smooth process
Very smooth process to order click and collect items and staff extremely efficient when I collected my items as store was very busy with the closing down sale. The staff always give excellent service in this store
Staff were polite and helpful…
Staff were polite and helpful regardless of the situation going on at the momrnt.
Lack of staff
Ordered. a click and collect online. Order confirmation email received at 8.03am giving a collection time of within an hour from store opening (9am) Waited for a text to confirm it was ready which was still not received at 11am. Tried to phone store to check several times but no staff available to answer. I eventually received a text message at 11.42 am. Upon collection i was advised by a store colleague that it had been manic. However, I do feel that there seems to be a staffing issue at this store as most of the times we visit the tills are frequently undermanned causing long queues. Please can you employ adequate staff to serve customers and take telephone calls.
Great service, great communication
Great service short on tiles from Blackpole store , staff member searched at other stores and made sure I had the requested amount , great communication.
Michelle made our experience great she…
Michelle made our experience great she knew exactly what we wanted and what her store had to offer coupled with her efficient manner together with patience we have now taken delivery and in the process of putting together a fantastic kitchen island
I have has the best experience at homebase …
I have has the best experience at home base Worcester with Katie in the kitchen and bathroom department I can't recommend them enough.. The service has been above excellent nothing has been to much trouble and Katie is just wonderful to deal with even texting me out of hours with kitchen ideas. Never felt rushed can't recommend enough .The kitchens are fabulous quality as well. Well worth a visit if your looking for excellent service and wonderful products.
What a fantastic service we received…
What a fantastic service we received from Michelle, she was so helpful in the whole process from start to finish. Nothing was too much trouble and she helped design our plan by suggesting things we wouldn’t even have thought of !
A first class service - thank you
Excellent service
Terrible service from Worcester…
Terrible service from Worcester blackpole. After checking online for an item stating 21 in stock I went to store to be told they have been sent back to the warehouse. After explaining it says 21 in store I was told they would look for me. Apparently they have none but offered an alternative I accepted and left. After getting home I was frustrated it says 21 in stock so I decided to click a collect, exactly 20 minutes I received a text that my order was ready to collect. To my surprise the item which they didn’t have was there. After asking for a refund I explained I was told there wasn’t the person who previously served me was stood there. After I said they wouldn’t be bothered to look she was extremely defensive telling me it took her and a colleague an hour to find it which wasn’t true. Turns out this person was actually the manager. Shameful

Homebase - Worcester からの回答
Very good came around 930 am early than…
Very good came around 930 am early than the last 2 orders
Bathroom design with Katie
Katie has been amazing in helping us plan our bathroom and make the most out of our tiny space, she booked us in the very next day so we could measure up and come back to start the process. She spent so much time with us getting everything perfect even down to the fine details and was as excited for us as we are. Looking forward to seeing the finished project now.
Thank you for a smooth service
Thank you for a smooth service. Took a while but we got there in the end.
Rapid service
Click and collect was fast same day and the assistant offered to, and carried the goods to my car for me which was very much appreciated
Only 1 till open
Only 1 till open, had to queue for over 10mins, store manager walked passed and commented won't be to long and went to his office did nothing.

Homebase - Worcester からの回答
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