Honest Burgers レビュー 

203
•
TrustScore 5段階評価の2.5

2.6

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5つ星のうち1の評価

I ordered a burger, fries and chicken tenders meal deal from Cribbs Causeway in Bristol, which was delivered via Just Eat. When the food arrived, I discovered that the restaurant had forgotten the... もっと見る

企業が回答しました

5つ星のうち2の評価

Went to honest burgers for the gluten free options, burgers are expensive. Food was alright but when the bill came out it already had the service charged invoiced and nothing was mentioned when this w... もっと見る

5つ星のうち5の評価

We visited Honest Burger in St Katherine’s Dock today for the first time .e while We had a dog with us and unbeknown to us their was a person with SEN who had a phobia of dogs On hearing our dog... もっと見る

企業が回答しました

5つ星のうち1の評価

Tried this outlet again, burger was good but let down by half cooked cold chips, not too sure who is in charge of quality control but complete lack of quality and no control over the product. Very exp... もっと見る

企業が回答しました

企業情報

  1. ハンバーガー店
  2. ・
  3. イギリス料理店
  4. オンライン食品注文サービス
  5. 持ち帰りサービス
  6. 配送サービス

当該企業による記述

It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest… From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London. And we’re butchers too. We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch. Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day.


連絡先

2.6

期待以下

TrustScore 5段階評価の2.5

203件のレビュー

5つ星
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2.6

すべてのレビュー

(203)

過去12か月のレビュー数: 60件

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5つ星のうち1の評価

Honest Burger Management

Honest Burger Management, pls invest in staff uniform, your staff don't look professional at all,wearing home clothes when serving food doest look good,White shirt and black trousers would be great,not football jersey or sports tops I sew in Warren Street branch,not professional

2026年10月6日
自発的なレビュー
Honest Burgers ロゴ

Honest Burgers からの回答

Hi Clem,

Thanks for sharing your feedback following your visit to our Warren Street restaurant. We appreciate that how our team presents themselves matters, and I’m sorry their clothing didn’t give you the impression you’d hoped for.

Thank you for your suggestion about uniforms. I’ll pass your comments on to our management team for consideration.

5つ星のうち1の評価

Need a microscope to see the burger

If I wanted a burger the size of a pringle I would have joined slimmers world.

Trading standards should take a look.

2026年9月21日
自発的なレビュー
Honest Burgers ロゴ

Honest Burgers からの回答

Hi Geoff,
Thanks for taking the time to leave a review, and I'm sorry to hear the portion size didn't meet expectations, that's not the experience we want anyone to have with us.
So we can look into this properly, could you let me know which restaurant you visited and which burger you ordered? Once I have those details I'll pass this straight on to the team there to investigate.
Thanks again for flagging this, and I look forward to hearing back from you.

5つ星のうち4の評価

I was given a table.didnt wait for…

I was given a table.didnt wait for long.Got my burger n chips served.The flavours and size of the meal was well within standards you could expect.The service was excellent,very attentive,by Chloe.Overall,had a very nice Friday lunch.
Keep up the good work
Best
John Seymour

2026年9月18日
自発的なレビュー
5つ星のうち5の評価

We visited Honest Burger in St Katherine’s Dock

We visited Honest Burger in St Katherine’s Dock today for the first time .e while
We had a dog with us and unbeknown to us their was a person with SEN who had a phobia of dogs On hearing our dog bark the person had a complete meltdown and my niece took the dog outside until they had finished and left
The staff handled the situation courteously respectfully and professionally The party had asked if the restaurant was dog friendly and had been yes so quite why they still chose to eat there was very strange
However I absolutely commend the staff for handling a very sticky situation in the way they did Weel done to them Please feedback our thanks
And by the way the food was great too

2026年9月13日
自発的なレビュー
Honest Burgers ロゴ

Honest Burgers からの回答

Hi Mary,
Thanks so much for taking the time to write this, it's genuinely very appreciated.
We're really pleased to hear the team handled the situation with care and professionalism. That means a lot, and we'll make sure your thanks is passed straight on to the restaurant team so they hear it from you.
We are indeed dog friendly across most of our restaurants, it's unfortunate that situations like this can occasionally crop up, but it sounds like the handled it perfectly!
Thanks for the lovely words about the food too. We hope to see you back soon.
Best,
Joe

5つ星のうち5の評価

Excellent food and service from Finsbury Park Team!

Excellent food and service from Fisnsbury Park Honest Burgers Team! Thank you very much!

It is our favourite burger joint, and I recently organised my son's 10th birthday lunch there at the last minute for a group of 10-year-old boys and their parents. Everyone was very happy with the food and the hospitality they received. Thank you very much Finsbury Park Team!

2026年9月6日
自発的なレビュー
Honest Burgers ロゴ

Honest Burgers からの回答

This is fantastic to hear, I'm so glad you and your family had a great time for your son's birthday.
Thanks very much for leaving this feedback, it makes all the difference!

5つ星のうち1の評価

Ordered on Uber eats live 5 mins away…

Ordered on line live 5 mins away food was cold took around a hour despite driver waiting outside for ages... Hardly any chips in the box loads of broken crispy bits in the box and a burnt burger for 40 quids worth or food it was horrendous we ordered weekly the food was amazing then we ordered 2 weeks ago food wasn't great and then on Sunday and it was freezing as they didn't seem to update the app for 20 mins or was done or whatever and the vegan burger was burnt gave up eating it and the chips we threw out as freezing and mostly whatever was left in the basket after the in store dinners got lovely fresh ones I think

I left this review for east Dulwich branch and photos showing the food for the owner to have the AUDACITY to say they will pass the feedback to the team and hopefully my next order will be back to the good standard I'm used to are you having a laugh we've spent 80 pounds off in 2 orders now that we're trash one was not even edible and they didn't even offer compensation goodwill nothing I can't believe it .. luckily I have a big social media platform to talk about this on and show the BLACK burnt burger and state of food and then after 2 rotten orders (bare in mind we have given them a second chance to say hopefully 3rd time is back to a decent level is a joke and expect us to pay for it are you high? 🤣

2026年9月9日
自発的なレビュー
Honest Burgers ロゴ

Honest Burgers からの回答

Hi Riot,

Thanks for coming back to us, and I'm sorry our first reply missed the mark. Being told your feedback would be passed on, with nothing else offered, isn't good enough after two poor orders.

What you've described isn't the standard we hold ourselves to. Cold food, a burnt vegan burger and a small portion of chips are all on us, not on the delivery. The food arriving cold and not up to Honest's standards is something we need to fix with the team at East Dulwich rather than something you should have to absorb.

You've spent around £80 across two orders that weren't up to scratch, so we'd like to refund that rather than ask you to try a third time and hope for the best.

Please email contact@honestburgers.co.uk with "East Dulwich - Trustpilot" in the subject line and the order details, and we'll sort it directly.

I'll also be sharing this with the General Manager and Operations Manager so the ticket timing and quality checks get looked at properly.

Best,
Joe

5つ星のうち1の評価

Nothing "HONEST" About charging £6.40…

Nothing "HONEST" About charging £6.40 for two cans of Coke ,

2026年8月29日
自発的なレビュー
Honest Burgers ロゴ

Honest Burgers からの回答

Hi there,
Thank you for getting in touch and sharing your concerns about the charge of £6.40 for two cans of Coke. I’m sorry you feel this isn’t honest. Our prices our benchmarked against the market average and we try to come in lower than our competitors, which is becoming harder and harder in the current hospitality market. If you'd like a cheaper alternative, I would highly recommend any of our homemade drinks, particularly our mint lemonade which is made by our team members on site every morning.
All the best, and we hope to see you again.

5つ星のうち4の評価

Tried Honest burgers in Bristol

Tried Honest burgers in Bristol. The burgers are very good and the staff were very friendly. However, the meal as a whole was let down by the fries which seemed very overdone.

2026年8月21日
自発的なレビュー
Honest Burgers ロゴ

Honest Burgers からの回答

Hi Chloe,

Thank you for leaving us a review! Would you mind dropping us an email on: contact@honestburgers.co.uk so we can invite you back for a meal to replace the one that wasn't quite right?

5つ星のうち2の評価

Went to honest burgers for the gluten…

Went to honest burgers for the gluten free options, burgers are expensive. Food was alright but when the bill came out it already had the service charged invoiced and nothing was mentioned when this was presented. I personally think this is poor practice and the customer should reward good service if they feel like that's what they have received. Five guys burgers were better and cheaper and extra chips supplied for nothing.

2026年8月22日
自発的なレビュー
5つ星のうち1の評価

I wouldn’t recommend this restaurant

I ordered a burger, fries and chicken tenders meal deal from Cribbs Causeway in Bristol, which was delivered via Just Eat. When the food arrived, I discovered that the restaurant had forgotten the fries.

I called the restaurant to complain, but the man who answered said, “Have you never made a mistake?” I found his response quite dismissive.

I don’t understand why companies using online food delivery services so often fail to get orders correct. If I were ordering and eating in the restaurant, I’m sure the order would have been checked and would have been correct.

2026年8月22日
自発的なレビュー
Honest Burgers ロゴ

Honest Burgers からの回答

Hi Gary, I'm sorry to hear about your experience at our Cribbs Causeway restaurant, it sounds like this could have been handled much better on the restaurant's side. To help us make this right, please drop us an email on contact@honestburgers.co.uk. All the best.

5つ星のうち1の評価

Not good service don’t recommend

Service was extremely slow taking me and my family 30 minutes just to have our order taken.
Once we received our food the burgers were awfully burnt and very dry with not much flavour. The workers were nice but the service was not great and very poor. Overall I think that honest burger should be more like dishonest burgers in my opinion.

2026年8月19日
自発的なレビュー
Honest Burgers ロゴ

Honest Burgers からの回答

Hi Florence,

Thank you very much for your feedback. It genuinely helps us to improve. Would you mind giving some more detail about what happened during your visit by dropping us an email on contact@honestburgers.co.uk?

All the best

5つ星のうち1の評価

Awful Experience

I visited Honest Burgers in South Kensington a few weeks ago and unfortunately had a very unpleasant experience.

The burger I ate was the only meal I had that day, and I hadn’t eaten anything since lunch the previous day. Shortly after the meal, I became seriously unwell with what appeared to be food poisoning. Given that this was the only food I had eaten for such a long period, I contacted the restaurant to make them aware of what had happened.

To their credit, they initially told me they would investigate and get back to me. However, after waiting for a response, I was ultimately told that they would not accept any responsibility and that their food was not the cause of my illness.

Obviously, I understand that it may not be possible for the restaurant to establish with certainty what caused someone to become ill. What I found particularly disappointing was the way the situation was handled, especially given how ill I became. This was also compounded by the poor service during our visit, including a waiter who was unnecessarily rude to us.

I left the restaurant feeling very disappointed, and the subsequent response did little to change that. Based on both the service we received and the way my complaint was handled afterwards, I unfortunately would not recommend this location and certainly won’t be returning. I would give less than one star if it was possible.

2026年8月1日
自発的なレビュー
Honest Burgers ロゴ

Honest Burgers からの回答

Hi Azin,

Thank you very much for your feedback. It genuinely helps us to improve.

I'm so sorry to hear about the experience you had with us in our South Kensington restaurant. Would you mind please dropping us an email on contact@honestburgers.co.uk with some more detail around the timing of your visit and your symptoms, if you're comfortable to do so? With this information, we'll ensure the investigation was thoroughly executed, as well as see what we can do to make this right for you.

All the best and my apologies once more.

5つ星のうち1の評価

Tried this outlet again

Tried this outlet again, burger was good but let down by half cooked cold chips, not too sure who is in charge of quality control but complete lack of quality and no control over the product. Very expensive poor value for money. Don't order to deliver you will be disappointed. Would have given it zero but the burger was acceptable.

2026年8月14日
自発的なレビュー
Honest Burgers ロゴ

Honest Burgers からの回答

Hi there,

Thank you for your feedback - I'm sorry to hear the chips weren't up to standard, this is very disappointing as it's one of our cornerstone products. Could you please drop bus an email on contact@honestburgers.co.uk with some more information about this such as where you dined with us and when? This will help us to look into this matter and hopefully resolve it.

Thanks again for your feedback - it's genuinely appreciated!

5つ星のうち2の評価

Dis-Honest Burgers!

We went to Honest Burgers Kingston on Thames on Saturday as a family of 10 with 4 kids. We had booked the table and were received well. However when we came to paying for the meals we were charged £7.90 for the kids meals for all for kids!. On the website or on their advertisements it was printed £1 for kids meals. We spoke to the Manager and she told us that this was only until 7 pm. Nowhere was that mentioned. We were very disappointed with the Dishonest Service we received

2026年8月9日
自発的なレビュー
Honest Burgers ロゴ

Honest Burgers からの回答

Dear Barakat,

Thank you for sharing your feedback. I am sincerely sorry to hear about your experience at our Kingston restaurant this past Saturday.

You are absolutely correct regarding our Kids for £1 promotion. Our official terms and conditions state that this offer is available any day and any time from Monday, 20 July, until the close of business on Monday, 31 August.

While our internal guidelines do instruct teams to switch over certain external marketing materials—such as window posters and A-boards - at 7:00 PM to focus on other initiatives, this was purely for advertising purposes and was never intended to limit the availability of the offer for our guests. It appears our team and the manager on duty unfortunately confused the marketing switchover time with the offer's validity.

We pride ourselves on being "Honest," and we clearly failed to live up to that name during your visit. We would like to arrange a refund for the overcharged amount for the four kids' meals. Based on your review, you were charged £7.90 per meal instead of the promotional £1, and we will rectify this immediately.

We hope to have the chance to welcome your family back soon for a much better experience.
Best regards,

Joe

5つ星のうち1の評価

I have been going to Honest burguer for…

I have been going to Honest burguer for many years, and usually enjoy it very much
But i guess it depends on the branch.
Yesterday I went to the one in Oxford circus , and left very dissapointed !
‘Frozen fries ‘ !?!? Horrible!
Never ever had frozen fries before in any Honest Burguer ,
I Will be avoiding the Oxford Circus branch from now on.
Really bad !!!!!

2026年8月3日
自発的なレビュー
5つ星のうち5の評価

Portabello Road

Yesterday 14 of us , from a disability charity Always Bee You went for lunch in the portabello road branch. What we experienced from from the staff Natalie and Sarah was wonderful, they took their time with our folks , were super helpful and also used first names when talking with our folks.
These small acts of kindness are so meaningful, and we like to thank you ladies for all your help, patience and love, all the guys and girls really enjoyed your food.

2026年7月29日
自発的なレビュー
5つ星のうち5の評価

1st time here we had great service

1st time here we had great service. We were planning on visiting a regular spot , however Jacob smile brought us at Honest Burger . His customer service was fantastic and he was very charming. Definitely returning again food was great and customer service was great too.

2026年7月26日
自発的なレビュー
5つ星のうち2の評価

Covent Garden great good rubbish service!

I went to the Covent Garden one I requested to sit outside as it was a sunny day but was told it would be better for me to sit inside! Then the explanation of the menu by the guy was fine, then a woman came up who I told we were ready to order and then went through a lengthy and consisting ordering process. Despite telling her no meat I’m a veggie the dirty fries came with meat on them, when I reminded her of this she said she would swap them out and then charges me for both! Food was delicious - paneer burger with the curry mayo gorge and the chips. Would never be back or recommend though. Service was more Mac Donald’s rather than Ramsey.

2026年7月17日
自発的なレビュー
5つ星のうち5の評価

Perfecte service

Perfecte service. Goed eten. Mooie locatie onderaan de Towerbridge langs het haventje. De man die ons bediende was super vriendelijk. Hij liet mijn man eerst een speciaal bier proeven voordat we bestelde. Als je hiernaartoe gaat, heb je 1 uitdaging,.welke burger moet je kiezen??. Wij gaan vanavond terug, om nog een keer te genieten van deze ervaring.

2026年7月16日
自発的なレビュー

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