hotline.co.uk レビュー 

hotline.co.uk からの回答

2026年4月7日

Thanks for your feedback, we really appreciate you taking the time to share it.

We’re sorry to hear this felt frustrating. Our Support Centre is designed so you can still get fast support when it matters, with messages picked up and responded to promptly by our UK based team with years of experience.

Handling everything in one place also means nothing gets lost or missed, and we have all the details straight away to resolve queries quickly and clearly.

We know this is a little different to some other companies, but we pride ourselves on an effortless, fast and efficient way of working. This goes hand in hand with our free 20 minute Visual Proof™, so you can see your logo on the item before you buy. It’s all part of making buying promotional products simple, from your first enquiry through to any pre-sale or after- sale queries.

We’re really pleased you chose to continue with your order. If there’s anything further you need, we’re always here and ready to help.

Thanks again for your feedback, it genuinely helps us improve.

Kind regards,

John Morrey
Customer Support

hotline.co.uk からの回答

2026年4月7日

Hi Pamela,

Thanks so much for the great feedback, we really appreciate it.

We’re glad you found the process slick. Being able to see your logo on the item before you buy, with our free 20 minute Visual Proof™, is a big part of what we do, so it’s great to hear that worked well for you.

Our aim is to make buying promotional products as straightforward as possible, from first click through to checkout, so it’s good to know we’re hitting the mark.

Thanks again for your order, we look forward to helping with your next branded merchandise project.

Thanks,

John Morrey
Customer Support

hotline.co.uk からの回答

2025年5月21日

Hi Bhavika,

Thank you so much for taking the time to leave your feedback, we really appreciate you being open and honest with us.

We're truly sorry to hear that your order didn’t arrive in the condition you expected. It’s disappointing to learn that the packaging didn’t hold up during transit, and we completely understand your frustration, especially after making a significant purchase. That’s not the experience we want for our customers, and we’re really sorry for the inconvenience caused.

We’re taking your comments seriously and have already shared them with our warehouse and despatch team to review our packing procedures and ensure this doesn’t happen again.

We’d love the opportunity to make this right and restore your confidence in Hotline, one of our customer service team members will be in touch shortly to help put things right and make sure your concerns are properly addressed

Thanks again for your feedback, it’s how we improve.

Kind regards,

The Hotline Team

hotline.co.uk からの回答

2025年5月7日

Hi there,

Thanks for taking the time to share your experience. I’m sorry you had issues with your order back in November 2024, that’s not the standard we aim for. As your review isn’t linked to a verified order, could you please email your order number and any other details to customerservice@hotline.co.uk

We take feedback like this very seriously and want to investigate straight away.

We look forward to hearing from you.

John Morrey
Customer Support at Hotline

hotline.co.uk からの回答

2024年12月9日

Hi

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to address your concerns.

Our price match promise is designed to give customers the confidence they’re getting great value. If a competitor's quote is like-for-like and includes all costs (such as unit price, setup, artwork, delivery, and VAT), we are happy to match it.

We’d love the opportunity to investigate what went wrong in your case. Please reach out to us, sharing the competitor's quote you received, and we’ll look into it further.

We truly appreciate your feedback as it helps us improve.

Best regards

John Morrey
Hotline Customer Support

hotline.co.uk からの回答

2024年11月8日

Hi Lisa,

Thank you for your feedback, and I’m glad to hear the bags are now as expected.

We understand the importance of having everything run smoothly, especially for your first event, and we’re truly sorry for any stress this caused. Once we were alerted to the print issues, we quickly collected the faulty bags and arranged an express reprint. While there was a discussion regarding a colour change, I can see you opted to keep the original design.

You shared your event date with us, and while we worked to resolve the issue promptly, we’re sorry for any confusion regarding the re-delivery timing. To ensure the replacement bags arrived in time, we arranged for a same-day delivery.

Our goal is always to provide prompt, reliable service, and we appreciate your honest feedback, as it helps us improve. If you’re open to adjusting your review, we’d be very grateful, as reviews are incredibly valuable to us and other customers. We’d love the chance to work with you again and ensure a seamless experience from start to finish.

Please don’t hesitate to reach out if there’s anything further we can assist with, and we hope your event is a great success!

Kind Regards

John Morrey
Hotline Customer Support

hotline.co.uk からの回答

2024年11月8日

Dear John

Thank you for sharing your feedback. We're sorry to hear about the difficulties with your order's timing and the inconvenience it caused.

As discussed, we understand that the delay from UPS made it challenging to receive the items in time for your trip to Ireland. Though the order was dispatched on schedule, we were disappointed that our carrier’s processing delay impacted your plans.

We offered the choice to either fully refund the items or allow you to keep them at a 50% discount for future events. When we received confirmation that the items were no longer needed, we initiated the cancellation and return, followed by a full refund to your account.

Upon hearing your preference to keep the items after the return was already processed, we explained that the products were being recycled so they wouldn’t go to waste. Thank you for understanding.

We’re also glad that the other item on your order for the GRS tote bags arrived on time and as expected. If there’s anything else we can do, please let us know, as we'd love to support your future events smoothly.

Kind Regards

John Morrey
Hotline Customer Support

hotline.co.uk からの回答

2024年9月11日

We're truly sorry to hear that you were not happy with your items. As soon as you raised the issue with our team, we worked to resolve it as quickly as possible. We offered to reprint the items with options that we felt would work better on your selected products or to collect them and provide a full refund. You opted for the latter, and we promptly arranged a collection and processed the refund for both the notebooks and pens without delay.

We sincerely apologise for the initial issues with your order, but we ensured to offer solutions that could resolve the situation swiftly. If you have any further concerns, please don’t hesitate to reach out to our team again. We're always here to help.

Thanks

Oliver Galpin
Managing Director
Hotline