Hounslow London Borough Council レビュー 

I am a severely disabled and very socially isolated Hounslow Council tenant. I am writing this to highlight a recurring pattern of unreliable service and failure to honour documented adjustments by Hounslow Council Housing.

The Initial Failure

I requested a repair to the Hounslow Council repairs team. This was due to an electrical fault leaving me without power to an essential appliance. Despite the Council’s 10-working-day response promise, I received total silence and, because of my disabilities, existing health issues and multiple administration burdens, I did not have the capacity to go without power to an essential appliance. Consequently, this delay caused significant distress, a significant time-consuming administrative burden and unnecessary financial costs for external services.

The Escalation

After the deadline passed, I contacted my Ward Councillor and I was very impressed with the Councillor, who responded the same day. It is clear that only political intervention triggers action from this Council.
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Overwhelming and Inaccessible Communication

Following the Councillor's intervention, the Council’s response was overwhelming and disorganized:

Inaccessible Phone Calls:
Despite a written agreement on my file (from the head of a Hounslow Council service) that my preference is to be contacted by email or letter, I was bombarded with three phone calls in quick succession from a private number.
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Broken Promises:
When I spoke to the caller, I requested just 20 minutes to prepare for a complex question that she asked me (a reasonable request due to one of my serious disabilities). The caller agreed, but she is rude and unprofessional because she rang back in only 12 minutes, causing me unnecessary pressure and leading me to feel very negative.

Lack of Respect:
The caller repeatedly used the incorrect title for me, despite my correct title being on their computer system.
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Time-consuming Administrative Burden: I was contacted by three different sources (the aforementioned caller, a supervisor at Lampton Services, and a specific Hounslow Council team). Two of the sources were asking for the same information, but they had already been provided with all the information they needed. This lack of internal coordination created a significant, stressful and time-consuming administrative burden for me, which distracted me from managing my life, including my disabilities and health.

The Outcome

The positives were the Lampton Services electrician successfully restoring power to the essential appliance and the swiftness of the appointment once escalated.

One of the tradespeople apologised to me for the delay and the caller apologised to me for mistitling me.

A Customer Experience manager rang me despite the written agreement on my file (from the head of a Hounslow Council service) that my preference is to be contacted by email or letter. The manager also subsequently CC'd me in an email to two Councillors, but a paragraph in the email confused me.

Conclusion

While the repair was completed, the journey to get the repair done was a time-consuming and significantly distressing battle. Hounslow Council Housing claim that their tenants safety is their priority, but, in my personal experience, Hounslow Council Housing is not a safe service, not least because they are often disrespectful, unreliable and unpredictable. They act as if a tenant’s time and documented disability needs do not matter. I currently have a formal complaint with the Housing Ombudsman Service about Hounslow Housing and a further formal complaint about Hounslow Council Housing regarding a different repair request is heading to the Housing Ombudsman Service; this negative experience of requesting a repair confirms again that kind of negative experience was not an isolated occurrence, but a pattern.

Made the mistake of driving in to Hounslow, (I live well away from London, thank God) but got done by a no motor vehicle zone and fined £80 for the pleasure. Thanks Hounslow London Borough Council - you know how to treat visitors. Just popped in to play at a local sports venue for an away match. Missed the no motor vehicle signs as I was following other traffic and had arrived down the same road earlier. I assumed, wrongly, that as other motor vehicles were driving everything was okay oh and, of course, it only fines you going one way! Hence I missed it on my first journey into Hounslow. The other vehicles I was following must have a permit of course - so obvious now! Oh and it was a Saturday afternoon - not exactly busy. Fining motorists who are first time visitors to a new area is incredibly harsh and says it all about the way society runs today. If you work for this borough council you are morally corrupt, in my view. Right, off to fine anyone who walks from left to right outside my house. However, I will let them walk from right to left! Hounslow Borough Council taught me that one! Door knobs!

[Now here to trustpilot will do bias partiallity by saying we cannot post it cause against our rule]. So than just let me know trustpilot where are abusive wirds. This company openreach and BT such a nuisances that they don't care wether customer has network or not they only need money to collect and feed their families stomach. They started to make provision for fibre cable and work started or given to dig the footpath for telent company when they dig they cut the old Internet cable of BT. When we residence from Hounslow vicarage road asked they said technician coming to repair but there's no way they did they just ran away when I asked where is your permission to dig the road . They said they sticked to front barrier. After looking that I took phone number 0800526015 dialled and spoke they said work has started on 23rd January 2026. And 25th will get over. But the work started on sunday 25th January 2026 at 9:30am. And at 10 am the cable cut. And when I said why work started in weekend when they put 2 days and 27th work will end then why work started today on sunday. After hearing this talk the workers of telent ran away from the digging place by keeping the damaged cable without connected and no network for the residence. I phone BT. The same openreach and BT are same company. I inform BT that main on the road digging area cable cut. They say after 5 days getting appointments or the technician will come.. such a company which network also horrible with zero speed provision.. than I phone apenreach on 08000232023. They told to press 1 and than after 1 when the customer service spoked they said this is only Safeguarding we do only which may cause danger we come and keep aside we are not repair section. Than Why they tell press 1 if cable is damaged? Are this company is not feeding from our money. And on top they make suffer when our children need to do homework from school n and submit online in school n college I explain them but not. Even i phone in borough of council of Hounslow they even not helped this people only knows to collect money. They don't care customers need. The work permit number was 500355474600. Openreach is a very pathethic company. And even technician comes are usless. They come just for time pass This openreach and BT. Are same compromise please beware when they dodging on your area when they starting work and put notice. If residence area infront of the house they dig they should put first notice atleadt 1 day prior to work but this openreach not done. Even council is hopless of Hounslow. The highway give permission to dig postcode TW3 4NJ but they don't care only they get money for cutting ,digging the road that's all they don't check this is highway authority and borough authority work responsibilities. What their goes. They get money to feed their families. Pathethic people. Reference number given me by Hounslow council that they will take immediate action but till date nothing no one called me. Reference number 14498262. Because of this people suffer as they know other nationality stays there so do what tgey want. Cause they are Britain's or europeans

For 3 days I have been trying to call Tbrown for a broken boiler for my friend who has a heart condition. In this -5° winter it seems that their staff is frozen too. A promise is that his family and I will sue you for negligence if God forbid something happen to him. The longest wait before I give up was 3hours. Your bunch of Axxxxx

Human noise disturbance at all the time from my neighbours.
About Council help nothing they didn't helped us with nothing. Keep complaining about noise Keep sending to us that loog sheets without any results from them.
Very disappointed. After 2 attempts from us still the same impossible to stay in the house at all the time.Screaming,shouting, talking loud, slamming affecting our mental health and enjoying our daily life in our house. We trying to solve this problem from long time ago.
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received a PCN for not charging my EV whilst parked in an electric vehicle charging bay.
The charging point for this bay DOES NOT EVEN WORK, so this means that noone can park in this parking bay without receiving a ticket, as noone can satisfy the requirements for parking in this bay (as you have to be charging your EV at all timesn whist parking here). I am also a permit holder on this street which makes this even more frustrating.
Despite mentioning this in my appeal the council still rejected my appeal. scandalous. This council just want to make as much money as possible, with no regard for their residents.

Review of Hounslow Council – Deeply Disappointed

My experience with Hounslow Council has been extremely disappointing. Their approach to customer service has felt intimidating, unhelpful, and at times outright hostile. Instead of offering support or clear communication, interactions have often been marked by poor coordination, dismissive attitudes, and a lack of accountability.

I have found their staff to be more focused on exerting authority than resolving issues, creating an environment that feels adversarial rather than service-oriented. Requests for clarity or fair treatment are frequently met with delay, defensiveness, or unprofessional behaviour.

Residents deserve a council that listens, acts transparently, and treats people with respect — not one that uses bureaucracy as a barrier. Hounslow Council urgently needs to review its culture, leadership, and training to restore public trust and ensure that local people are treated with basic courtesy and fairness.

Having received a parking ticket for parking outside my own home, in a valid parking bay and with a valid permit clearly displayed, I was forced to appeal the penalty twice before ultimately taking the matter to the London Tribunals.

The council failed to even submit any representation to the tribunal — and as a result, I quite rightly won the case. However, the entire process was a complete waste of my time and energy, and it caused entirely unnecessary stress and frustration.

It is unacceptable that residents are subjected to this kind of treatment due to administrative incompetence or overzealous enforcement. Councils should be held accountable for such actions, and there should be financial penalties imposed on them when they wrongly issue fines. Perhaps then they would be less inclined to pursue such unfair, money-driven practices.

Yours faithfully,

Scott

Try calling the council's phone number to report a required repair. The odds are you'll be waiting for over an hour just for someone to answer. Truly dreadful!

Hounslow can appear run-down in certain areas, with some council estates that feel neglected. There are issues with litter, broken items dumped on the streets, and public disturbances.
In some spots, the smell of cannabis can be noticeable. Overall, I would be cautious about recommending Hounslow as a place to live

Hello, I have osteoarthritis in my right hip and I have difficulty walking. For 6 months, the council had housed me in a temporary home with drug addicts and dangerous alcoholics. Now, after I protested this situation, they unfortunately closed my case and after 6 months, they are not supporting me and I am in a private rental.

I'm furious with how Hounslow Council have dealt with my Penalty Charge Notice for Hartington Road. I drove down this road not realising the council have 'implemented a traffic restriction on vehicles travelling northbound'. The signage indicating this is the case is appalling - you'd never notice it unless you were specifically looking for it. You'd surely make the signage much clearer if you didn't want people driving down the road.

I called the council and the person who took my call was incredibly rude. Basically suggested we're rich because we live in Chiswick (we live in Acton and I was directed that way by Google maps). She even said on the call that she recognised Hartington Road because so many people are getting fines for driving there. Shows it's just a money making scheme for the council basically. Not quite sure what they're doing with all our ill-gotten money as none of the public services in the area seem to work...

Drove down this road twice in the same week and been issued with two separate PCN's. Obviously they denied our appeal, stating the signage is clear (it isn't). I don't know how you can get two separate PCN's though when you haven't even bothered notifying the person for several weeks they've committed the initial offence in the first place. So frustrated with the ridiculous PCN's constantly being dished out and makes me not want to live here...

I regret moving here with my family and pets. Litter and fly-tipping are everywhere, residential areas are neglected, and it’s unsafe for animals in many ways. Residents are among the rudest I’ve ever come across. Meanwhile, council tax keeps rising with added charges for their own mistakes, yet quality of life only declines. Noise pollution, both on the ground and in the air, is constant, and yet more apartments are being crammed in. Hounslow feels unsafe and devoid of any positive community spirit.

Where should I start from ? This council is deaf. I am tired filing so many complaints about nuisance at night, about the property managing agency. Its an absolute joke that they just have online forms but they never reach anyone and therefore no action is taken. There is litter on the streets all the time. My god! I really want to question the Mayor of the council if he is actually aware of the what is the council doing ?

Well where do we start

Let's say extremely unprofessional worst council is the entire Brough housing officers are just not trained in all areas contact center is rude

If there was a way of giving this a -5 star I would AVOID THE COUNCIL ITSELF

Recycling waste collection containers are small and doesn’t take in much. It seems council is discouraging to recycle. It takes months to receive additional container. our containers are not picked up at times and no reason being provide.

nothing like being given a housing plan that the council doesn’t even follow through with or actually help with anything, topped with having all your emails and calls ignored much like the ex crush that never replied to that MySpace message you sent her. if that wasn’t bad enough they will lie about their housing officers being on holiday as prior to my housing plan I came in to ask why my officer hadn’t done anything as move date was approaching to be told he’s on holiday and miraculously an hour later he gave us a call and was in office!!!!….didnt know hounslow council already figured out teleportation and was hiding it from the world.

Worst council ever. It is a shame that beautiful Chiswick belongs to this council.
They keep sending me reminders to pay my council tax when I already paid the full year, very stressful experience with it. You can't contact them easily and when you manage to, it's incompetent, unhelpful and daunting!

Terrible do not recommend

I don't even give 1 star this people .I am retired and done triple hearth bypass .I had to stop high Street and paid my parking ticket looking water because I am not well and paid second ticket not expired because my parking app give wrong register but parking enforcer give me ticket 130 pound I told him I parking ticket but he's very and said go appealed but you can't get cancel ticket all they earning commission money.I appealed and rejected even my ticket not expired this people scam and doing fraud earning money SHAME ON YOU COUNCIL !!!!!!You don't care people ill or elderly