Customer service provided by Vicky at the Altrincham Howden store was of exceptional quality. She advised on type of flooring to go for and also discussed the various options. She helped us chose the... もっと見る
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Charlene was excellent at listening, guiding and working with me to match my ideas to a kitchen design that is practical and has an understated wow factor. I cannot recommend enough. I have int... もっと見る
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From start to finish, we couldn’t of had a better experience in the Altrincham branch. When in store Amanda paid such attention to detail, she even had children's toys for my little boy to play with w... もっと見る
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I can’t recommend Howdens Altrincham enough. In particular their manager Danny for ensuring a high quality kitchen and that we were satisfied with the product and completion of the job. From the star... もっと見る
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企業情報
当該企業による記述
The UK's No. 1 Trade Kitchen Supplier.
The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.
当該企業による記述
- 'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
- Available Through the Trade
- Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
- Click & Collect
- Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
- Howdens Expo
- Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
- Fitted Kitchens
- Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
- Joinery
- Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
- Fitted Bedrooms
- Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
- Template & Fit
- Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.
連絡先
Atlantic Street, Broadheath, Altrincham, WA14 5BT, Cheshire, North West, 英国
- 0161 929 4919
4.2
ほぼ満足
167件のレビュー
顧客にレビューを依頼しています
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Very poor service
We have recently had our kitchen fitted by local joiners and used Howdens Altrincham.
Initially we felt that the service that we received was good but I feel that since we purchased the kitchen they couldn’t care less about their customers.
Our kitchen was designed by John and he was very prompt at responding to emails and the service was efficient. We asked him to return to our house and check his measurements which he did. However, he was only here 5 minutes and said that they were fine so we were happy to go ahead with the installation.
The kitchen arrived on time but I had to carry it all in with the driver as he was by himself. The delivery cost £60 so this felt quite insulting to have to carry it in ourselves. The driver told me that Howdens won’t pay for somebody else to help him.
Other then this everything seemed to be going to plan up until the installation when the joiners realised that after 2 days of fitting the kitchen the measurements were wrong.
They spoke with Howdens and quickly got replacement cabinets but this put them back 2 days which impacted their other customers. Howdens didn’t even offer us an apology.
The kitchen has been fitted now and we are happy with it.
I called back into Howdens today to return some spare parts. I mentioned some of the issues to the person I dealt with and he gave me a very insincere apology. I just got the feeling that since they have had our money they really couldn’t care about the service or after sales when dealing with their paying customers.
Buyer beware, shop around before going with Howdens and if you do then get your measurements triple checked.
2022年3月9日
自発的なレビュー
Howdens - Altrincham からの回答
Good afternoon Christopher. Thank you for leaving a review of our Altrincham depot. Please rest assured we will share your feedback internally. It would be helpful if you could email us with your contact details and Trustpilot username to reviews@howdens.com so that we can help further. All the best
Howdens - Altrincham からの回答
Good afternoon, Thanks for leaving this positive review. All the best, Tash.
Thank you Howdens Altrincham…
Thank you Howdens Altrincham (and fitter Alan) for finally sorting out our kitchen worktop. We are really pleased with how it now looks and appreciate that you listened to us and did this free of charge. It is now my dream kitchen now
2022年3月5日
自発的なレビュー
Howdens - Altrincham からの回答
Hello Rebekka, Thanks for reviewing our Howdens – Altrincham depot. All the best, Tash.
Great cabinets, poor branch fitters.
The Altrincham branch referenced fitters for our new Howdens kitchen, Aug 21... amongst many issues they Drilled through £500 german sink instead of granite bar behind it, fitted the poorest quality granite-worktops we've had in our last 3 kitchens, (silicone looked like it had been Trowelled around sink), integrated fridge/freezer door fitted poorly with both door-brackets bent and several screws missing, numerous other poor finish or sub-standard fitting issues, haven't the patience to list them all but have photo's for reference, we were getting nowhere with the branch management untill we decided to contact head-office and trading standards,
Pro's... cabinet quality, branch designer.
Con's... Referenced fitters, not getting meaningful replies from the branch untill going above their heads. Emails suddenly aren't being delivered... YEAH !!!,
Our third Howdens kitchen in 11yrs and the worst experience of them all, will never return to the Altrincham branch again.
2022年3月4日
自発的なレビュー
Howdens - Altrincham からの回答
Good morning Chris. Thank you for leaving a review of our Altrincham depot. Please rest assured we will share your feedback internally. It would be helpful if you could email us with your contact details and Trustpilot username to reviews@howdens.com so that we can help further. All the best
Best branch in the north west
Excellent staff especially Dave ( assistant manager)
Everything in stock and delivered on time.
Great product knowledge and always willing to help.
2022年2月25日
Howdens - Altrincham からの回答
Hi Jason, Thanks for leaving this positive review. All the best, Tash.
The staff and service at the Altrincham…
The staff and service at the Altrincham branch are spot on...John got back to me straight away with a price after sending him an email and got the stock in very quickly. Great service when collected from Vickt very early on a Saturday morning. Always use Altrincham branch as always great service
2022年2月12日
Howdens - Altrincham からの回答
Hello Paul, Thanks for reviewing our Howdens – Altrincham depot. All the best, Tash.
I really wouldn’t bother with howdens…
I really wouldn’t bother with howdens altringham branch , I have had ongoing issues with them after spending thousands . I e mailed complaints department before Christmas and they still haven’t got back to me ! Joke setup .
2022年2月9日
自発的なレビュー
Howdens - Altrincham からの回答
Good afternoon. Thank you for leaving a review of our Altrincham depot. Please rest assured we will share your feedback internally. It would be helpful if you could email us with your contact details to reviews@howdens.com so that we can help further. Best wishes, Tash
Lofthouse Builders LTD
Hello
Everyone over at the Altrincham Depot were and have been a credit to work with.
When I ring either John or John regarding someone coming out to a job to measure up I know its in good hands. Nothing but positive feedback.
Thanks
2022年2月1日
Howdens - Altrincham からの回答
Good afternoon, Thank you for your feedback on our Howdens – Altrincham depot. It's great to read your comments. Best wishes, Tash
Friendly and efficient
2022年1月27日
Howdens - Altrincham からの回答
Good morning Lee, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.
Howdens - Altrincham からの回答
Good morning Peter and Emma, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.
Excellent service from survey/quotation…
Excellent service from survey/quotation to counter fine tuning prior to placing the order.
The lady on the counter was very knowledgeable and a great help .
2022年1月23日
Howdens - Altrincham からの回答
Thank you for the positive review James. All the best, Harriet
I bought 2 newel post's & base rails
I bought 2 newel post's & base rails, then when I got the invoice I would have got them cheaper at B&Q
Which I did with the hand rails & spindles.
2021年12月11日
Howdens - Altrincham からの回答
Thank you for your feedback, John. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.
Excellent service.Chantelle designed a…
Excellent service.Chantelle designed a beautiful kitchen for us and was always available to offer advice.
Thank you Chantelle.
2021年12月2日
Howdens - Altrincham からの回答
Good afternoon Kath, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.
Called into this branch & have twice…
Called into this branch & have twice received excellent, knowledgeable & informative service from Winston Buckler-Goodwin. He helped me navigate all the complexities of selecting from Howdens range of work surfaces, floors & appliances. I highly recommend his expertise!
2021年11月10日
自発的なレビュー
Howdens - Altrincham からの回答
Hi Barbara. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Harriet.
Another good experience in Howdens…
Another good experience in Howdens Altrincham.
Always helpful and professional.
Always patient, understanding, and ready to explain any misgivings that you have
2021年11月8日
Howdens - Altrincham からの回答
Good afternoon, thanks for taking the time out of your day to leave this positive review for our Altrincham depot! Take care and have a lovely day. Harriet
Altrincham brach is brilliant
Altrincham brach is brilliant
Helpfully and friendly would highly recommend
Robert
2021年11月8日
Howdens - Altrincham からの回答
Good afternoon Robert, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.
Would have been 5 but for having to…
Would have been 5 but for having to wait from 7:30am for first drop delivery, til 9:15, but appreciate these things happen
2021年11月4日
Howdens - Altrincham からの回答
Good morning. Thank you for your feedback. All the best, Harriet.
From the start of asking for help…
From the start of asking for help regarding the planning of my kitchen to the end of the process, I couldn’t have received more professional support. Chris, who came to my house to plan the kitchen, was so helpful and extremely reasonable relating to the many questions I had! He managed to compile the details of the agreed new kitchen plan and mailed them to me within 24 hours. I have nothing negative to say about my experience with Howdens and I would highly recommend them to anybody.
2021年11月3日
Howdens - Altrincham からの回答
Hi Dianne, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.
Very helpful team indeed
Very helpful team indeed.
Knowledgeable about their products and happy to accommodate when we got our measurements slightly wrong!!
Just in the process of our next order which is always the best endorsement for any company!
Mick Hewitt
UK Fortis
CEO
2021年11月1日
Howdens - Altrincham からの回答
Hi Mick. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.
the help we got was above and beyond…
the help we got was above and beyond Victoria was amazing at the altricham store
I will not go any where else for my stuff only Howden
2021年11月1日
Howdens - Altrincham からの回答
Hi Patricia, thank you for taking the time to write such a great review. Best wishes, Harriet
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