The staff in the Caerphilly branch are very helpful and knowledgeable about all the products they sell and answer any queries promptly. The kitchens are high quality and competitively priced as are al... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
The staff in the Caerphilly branch are very helpful and knowledgeable about all the products they sell and answer any queries promptly. The kitchens are high quality and competitively priced as are al... もっと見る
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Have purchased several kitchens with Howdens in Caerphilly. From start to finish they were always professional. Advice and support available at all times. Every kitchen purchased was of high qua... もっと見る
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I had a fantastic experience with Howdens Caerphilly, thanks especially to Rhys, who was incredibly helpful throughout the entire process. His knowledge, professionalism, and friendly approach made e... もっと見る
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Andy was so professional but listened to our particular needs and when we met he was very patient as picking a kitchen can be quite daunting, not with Andy. Just a gentle experience and one I would... もっと見る
企業が回答しました
The UK's No. 1 Trade Kitchen Supplier.
当該企業による記述
Unit 3, Pontygwindy Trading Estate, CF83 3HU, Caerphilly, Wales, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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I would like to change my review of my experience.
My complete order was wrong upon my collection on Friday morning, I clearly wasn't listened to.
Then when I unwrapped the sliding wardrobe door, the design " wheel" mechanism had changed creating different measurements so I had to rip apart my structure to adapt to new design.
Then I opened the track box, only to find that it was not compatible with the " new" design.
After all this on Friday I will be closing my account at howdens tomorrow and never dealing with them again.
I pride myself on my work and professional abilities, these factors have made me look amateur in front of my client and has set me back on my completion timescale, thus costing me money.

Howdens - Caerphilly からの回答
Nic and Andy were very easy to work. The kitchen measurements were arranged next day, the plan immediately following that and we had delivery within a week. Great team!

Howdens - Caerphilly からの回答
The worst customer service I have ever received and their kitchens aren’t that great either. Design consultations were good, everything after that, awful. Wrong parts, broken parts and ill fitting parts. Solid surface worktops were delivered and were the wrong size. Store manager wanted nothing to do with the problems, didn’t accept responsibility and urged me to deal with solid surface team directly - despite not providing me with any contact details. They have had money that they owe me for 6 weeks and I am still awaiting a refund.

Howdens - Caerphilly からの回答

Howdens - Caerphilly からの回答
Bought a door for a customer and fitted it in and came back a week later to see the door badly warped. We contacted Howdens immediately and had to give the photos of proof which we did.
We needed a refund but they came back to us and they told us that we cant have a refund as we put the door the wrong way. This is a terrible excuse, they wasted our time and now we have to explain to customer that we are stuck with a faulty door and looks bad on us.
This is the first issue we had from Howdens and will be the last. We been a customer for years and this is how we get treated.

Howdens - Caerphilly からの回答

Howdens - Caerphilly からの回答
going to different shops to get parts for the kitchens i do not need this all the time

Howdens - Caerphilly からの回答
Fabulous staff. Fantastic quality for a great price. Extremely helpful. I love my new Kitchen and would not use any other company for future purchases. Highly recommended.

Howdens - Caerphilly からの回答
Super friendly and approachable staff who deal with the customers.
Easy transaction- delivered on time. Perfect service from Howdens Caerphilly!

Howdens - Caerphilly からの回答
Only a friendly snd very good service
Plus produce is very good

Howdens - Caerphilly からの回答
Very good products and Howdens have a niche selection of joinery products.
The reason for my negative review:
Although the product is great the customer service is appalling, I have been a fitter of Howdens kitchens for a number of years and it is rare that the order is correct or the measuring and design is correct. When a mistake is made, and an obvious one the staff take no responsibility and do not care that they have inconvenienced you. This happens too often.
We also fit other kitchens from other suppliers and they margin for error is considerately lower.
I still recommend Howdens kitchens but make customers aware of the probability of issues.
I predominantly use the Caerphilly branch of Howdens so maybe it’s not all branches but Caerphilly is certainly a problem

Howdens - Caerphilly からの回答
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