Howdens - Huddersfield レビュー 54

We had our new kitchen fitted in the February of 2021. In November last year I noticed 2 cupboard doors and 3 drawers has all started warping , the cupboard doors warped in the exact same place. I reported this by text to the kitchen designer and the kitchen fitter. November was within the 5 year warranty period. Both then went on long term sick so was never followed up. I have these messages and the dates I sent them with photos on my phone. I then reported it myself in March this year which then took me out of the 5 year warranty period by a few weeks. I sent photos which were sent off and a few weeks later received an email to say as it was now out of warranty and the kitchen discontinued so they couldn’t do anything as they said it was due to moisture even though nobody had been out to look. So I requested a home inspection which was 4 weeks ago to be again told it had been discontinued and as id already been told they wouldn’t do anything to basically not hold out much hope. My first kitchen lasted 22 years and was still in good condition so we gave it to someone else and also have wooden windows that are almost 30 years old with no moisture damage. There is no excess moisture in the kitchen. And when we have looked into it the kitchen was discontinued the same year as we bought it and if we had been told it was being discontinued would have chosen a different one. So I have a kitchen which is just over 5 years old with damage that I am stuck with. Nobody has been back in touch since the visit 4 weeks ago. All they seemed to care about was that the kichen was discontinued and can no longer get hold of it. My son is a joiner and has said this is not caused my moisture as the doors would have warped in other places not in the identical place on both. I still have the messages showing when I reported it in November but modify seemed interested.

Faith, and the whole team were absolutely fantastic. The project ran very smoothly. Highly recommend.

I do circa3 kitchen installs per annum , after a customer was taking a considerable length of time to get there design finalised in Islington ,we decided approach the Old field house lane Howdens branch in Huddersfield.
A young professional lady called Faith was handed the commission and quickly came back with a preliminary draught of how the kitchen was going to be!.... Being a high end North London residence and the customer being of a very particular nature [which she has every right to be, choosing a kitchen is a big commitment] the design was tweaked may times, sometimes only taking moments for the amended layouts to come through so plumbers. ducting engineers and electricians could progress with the 1st fix.
I've been in the game way too long now but I can certainly say this is world class service. certainly my go-to contact from now.
Absolutely priceless

Faith helped me design my perfect kitchen/dining room. I had no issues whatsoever with delivery, or anything that I asked about. Can't thank Faith enough for her help. Brilliant throughout. Would definitely recommend to friends.

Friendly helpful staff with plenty of stock in-store

I was very happy with the service I had from the lovely staff they was very polite and helpful and friendly.

Brilliant customer service, quick to get the plans sorted & kitchen ordered & delivered.

Howdens attended the house with the home owner and assisted with Kitchen selection followed by a meeting to review doors etc at the showroom, and subsequently facilitated the materials being collected at the Huddersfield branch.

Kitchen design included with competitive price & delivered on schedule - Excellent service all round.

Very supportive and knowledgeable staff go the extra mile

From start to finish my overall experience has been fantastic. The whole team are free to contact whenever needed and are happy to help. Special mention to Sidra who helped me with the whole project, she is the best. Honest, polite, friendly and just an overall lovely person. I would highly recommend!

Hi, I have had a account with you for quite a few years and I have always been happy with the products and the service I always receive, this was another one that was spot on, thank you.

Absolutely rubbish.
The lady named Sidra had no clue what she wanted to do. Wasted my time for almost 2 months. Kept promising that she will send me price quotation and the revised quotation. Which never happened. Had she been in my team, would have gone long ago.
Won't recommend this business at all.

Steve was brilliant, fantastic service

Sidra (Huddersfield Branch) is the lady I've been dealing with on my project has been absolutely brilliant from start to finish! She worked really quickly and efficiently and was available if I had any questions. Not possible without her, quick turnaround and great quality kitchens would highly recommend! Will be using Sidra and Howdens again on my next renovation...

Knowledgeable staff, fast delivery

Shit Stop harassing people with countless emails to leave f**king reviews

Helpful and easy to deal with. Ordered and installed my first solo kitchen installation with the very handy installation guide (they don’t give these out as standard, but just ask for one!)