Had to visit Howdens in Northallerton today after a bit of an issue that was left by our joiner. We were welcomed by a lady called Tracy Walton. Her knowledge, kindness and understanding of our situat... もっと見る
企業が回答しました

16 Standard Way, Standard Way Business Park, Northallerton, DL6 2XE North Yorkshire, North East, GB
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Had to visit Howdens in Northallerton today after a bit of an issue that was left by our joiner. We were welcomed by a lady called Tracy Walton. Her knowledge, kindness and understanding of our situat... もっと見る
企業が回答しました
All the staff are super helpful and always ring to ensure I'm happy with any purchases before they go onto my account. They also have decent local events/ specials on and are always in communication w... もっと見る
企業が回答しました
I needed a replacement facia for my dishwasher which was under warranty but the colour had been discontinued. Although they were no longer available through Howdens the lady I spoke to (at Northallert... もっと見る
企業が回答しました
Friendly & very helpful staff. Showroom including toilets well kept. Only small observation was no chair for customer to sit on, especially as I am disabled.
企業が回答しました
The UK's No. 1 Trade Kitchen Supplier.
当該企業による記述
16 Standard Way, Standard Way Business Park, Northallerton, DL6 2XE, North Yorkshire, North East, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A good experience the staff were friendly and helpful particularly Rebecca recently

Howdens - Northallerton からの回答
You lost customer information numerous times. Slow at responding and replying and I have to phone up for a response.

Howdens - Northallerton からの回答
The friendliest of the staff and how knowledgeable they all were. Would certainly recommend Howdens to anyone.

Howdens - Northallerton からの回答
Friendly & very helpful staff. Showroom including toilets well kept. Only small observation was no chair for customer to sit on, especially as I am disabled.

Howdens - Northallerton からの回答
I can’t praise Kaitlyn enough she has been so helpful in designing my kitchen. A picture of what my kitchen will look like has been printed off for me just need to wait for my kitchen to be fitted. A big thank you Kaitlyn for all your help

Howdens - Northallerton からの回答
Advert offering free bottle of prosecco when you book in for measure and design for kitchen. It failed to say Howdens will keep you waiting over 3 weeks for the kitchen design, with zero communication. Then refuse to honour the offer unless you pay a £200 deposit. Must have their own unique definition of 'free'.
Provide a 'non sensical' quote and fail to mention you're entitled to a free appliance.
Refuse to measure the bedroom without a second appointment.
When issues are raised with the manager he says he'll phone back but fails to do so.
Head office are not proactive in following up feedback, nor are they in the slightest bit concerned by the misleading advertisement or absence of itemised costs in quote. Happy to readily agree there is a lack of transparency in how Howdens operate.
It is said that company ethics start with the senior management and permeate through the ranks. The poor standards of conduct in Howdens appear to be well trodden in.

Howdens - Northallerton からの回答

Howdens - Northallerton からの回答
Once again I received great service and the helpful and communicative staff ensured my order albeit small arrived promptly. Once again this customer is happy -thankyou

Howdens - Northallerton からの回答
I needed tap cartridges for an old mixer tap model. Howdens Northallerton did a great job of sourcing what I needed and kept me regularly informed.

Howdens - Northallerton からの回答

Howdens - Northallerton からの回答
I needed a replacement facia for my dishwasher which was under warranty but the colour had been discontinued. Although they were no longer available through Howdens the lady I spoke to (at Northallerton) who was called Tracy went the extra mile to help me and gave me some alternative options of finding the colour or nearest too that I needed. Her customer service was exceptional and I appreciated her professionalism. Thank you Tracy

Howdens - Northallerton からの回答
everything delivered on time and quick and easy process for our new kitchen

Howdens - Northallerton からの回答
Had to visit Howdens in Northallerton today after a bit of an issue that was left by our joiner. We were welcomed by a lady called Tracy Walton. Her knowledge, kindness and understanding of our situation was amazing. She sorted everything out, gave us tips, even gave our kids an ice pole each. An absolute credit to the company.

Howdens - Northallerton からの回答
We dealt with Trevor and Lee both of whom were very patient and helpful and went above and beyond their roles - very happy customers

Howdens - Northallerton からの回答
All the staff are super helpful and always ring to ensure I'm happy with any purchases before they go onto my account. They also have decent local events/ specials on and are always in communication with myself about new products and deals

Howdens - Northallerton からの回答
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