It took only one phone call when my elderly frail mother had a problem with her (just) out of warranty freezer. Alex listened, was understanding and went above and beyond to resolve the problem on the... もっと見る
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Blocks J1 & J2, Stourbridge Industrial Estate, Mill Race Lane, DY8 1JN West Midlands, Wales & West, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
It took only one phone call when my elderly frail mother had a problem with her (just) out of warranty freezer. Alex listened, was understanding and went above and beyond to resolve the problem on the... もっと見る
企業が回答しました
Absolutely thrilled with world class customer service at Howdens, Stourbridge. Thanks especially to Scott for helping set up my account, keeping in contact about my order and having it exactly when... もっと見る
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I contacted Sheila after previously being dissatisfied with a response re the quality of my Mom’s kitchens units. Sheila took the time to listen and understand what was wrong . She went to great lengt... もっと見る
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I've used this branch to order doors over the last few months. Scott on the trade counter has been excellent. He made sure the doors were ordered in, in some cases from another branch, so there was... もっと見る
企業が回答しました
The UK's No. 1 Trade Kitchen Supplier.
当該企業による記述
Blocks J1 & J2, Stourbridge Industrial Estate, Mill Race Lane, DY8 1JN, West Midlands, Wales & West, 英国
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Needed units to fit a fixed space made up of multiple stacked units - with doors taller than total unit sizes. Very very difficult to sort out sizes of units available to make up stack. Sizes of doors in particular styles was even more difficult to sort out.
Having done that, in going to order we discover the sizes on your sales system are always the same as the catalogue.
Arghh.

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Staff very helpful with ordering our new kitchen, nothing to much trouble

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Visited Howdens Stourbridge today. I was served by Jon who was extremely helpful and friendly. Nothing was too much trouble for him and I left with plenty of ideas and prices. I will definitely be returning.

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I ordered my kitchen from Howdens Stourbridge, I was recommended a fitter who never even turned up, not a good start! The kitchen was delivered and once it was in the process of being fitted it became apparent that stuff was missing, damaged and some of it wasn't even my order!! Over the course of many weeks I had to go there possibly fifteen times to sort out these problems.
I spoke to the two best blokes over these visits on the front desk John and Dean, they helped me every time, they replaced damaged items, ordered missing items gave me advice etc. The thing that really impressed me was that they never doubted my word, never questioned me but instead just helped me. It would be really good if this was drawn to the attention of the store manager and he recognises how good they are with customers, for me they went above and beyond, both knowledgeable and professional and a great attitude to customers. I have given a five star review only because of these two....thank you John and Dean

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We can't praise our kitchen designer/organiser enough, Faith was really thorough, helpful, professional and enthusiastic throughout the whole process, she also organised the t.v wall and utility and we are shortly going back for bedroom wardrobes and office furniture.
Very happy with the service.

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Poor service, had to make numerous phone calls and personal visits to get the correct equipment required due to poor design and measurements. Dealt with at least 5 separate people in the office for my job. They tried to blame it on my fitter. Had a huge gap at the end of the units, granted they gave me a “free” panel to fill it. Plus some sink pipes worth £50 after I asked for them. Guy on the front desk was really helpful but could not do much without a mangers approval. Will not use them again

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Been using howdens in Stourbridge for years great service Scott and John on the front desk are excellent always offer great advice and get everything order on time for the job to run smoothly couldn’t recommend this branch enough

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Been using Howdens stourbridge for years, fantastic depot, service and experienced staff.

Howdens - Stourbridge からの回答
I've used this branch to order doors over the last few months. Scott on the trade counter has been excellent. He made sure the doors were ordered in, in some cases from another branch, so there was no delay. Top-class service; which isn't always the case on trade counters. The prices were very competitive. Will definitely use Howdens for more doors.

Howdens - Stourbridge からの回答
I contacted Sheila after previously being dissatisfied with a response re the quality of my Mom’s kitchens units. Sheila took the time to listen and understand what was wrong . She went to great lengths to resolve my complaint and I am now happy with the outcome .

Howdens - Stourbridge からの回答
This is my 3rd kitchen this year from Howdens, firstly the product is excellent but almost more importantly the customer service is exceptional from Adele in the design studio to Helen, Chloe and Scott on customer services I could not fault them. I used a fitted recommended by them this time Joe Osborne who is first rate! Will most certainly be using Howdens again in the future and would highly recommend both the product and the service.

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Disaster.
Incomplete deliveries with no prior communication.
Warped doors.
Damaged cabinets.
Missing and insufficient parts
No response to put things right.

Howdens - Stourbridge からの回答
Great commination from beginning to end. From initial contact to after care the staff are very willing to help.
The product is very good too.

Howdens - Stourbridge からの回答
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