The Sraff as always at Howdens were very friendly and knowledgeable. Kirsten who dealt with my kitchen units was excellent. There was a small problem with some missing brackets but that was very qui... もっと見る
企業が回答しました

Unit 5, Kennet Way, Canal Road Industrial Estate, BA14 8BL Wiltshire, South West, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
The Sraff as always at Howdens were very friendly and knowledgeable. Kirsten who dealt with my kitchen units was excellent. There was a small problem with some missing brackets but that was very qui... もっと見る
企業が回答しました
Helen at Howdens has been outstanding from start to finish. She has always been on hand to help with any queries and has provided excellent customer service throughout. If Helen has not been available... もっと見る
企業が回答しました
We are Oaktree Joinery and I personal as owner fitted one of Howdens kitchens for as new business venture. Carcasses were the best I have ever seen from a standard kitchen company and well thought... もっと見る
企業が回答しました
Howdens in Trowbridge were very professional and have an excellent service. Mini came out to measure for our kitchen, providing advice without forcing her view. She came up with an excellent kitchen d... もっと見る
企業が回答しました
The UK's No. 1 Trade Kitchen Supplier.
当該企業による記述
Unit 5, Kennet Way, Canal Road Industrial Estate, BA14 8BL, Wiltshire, South West, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very disappointed with the service from beginning to end with our Howdens kitchen. We visited the showroom and were rushed through decision making, having around 15 minutes in the showroom to say what we wanted. We saw no drawings until a month later and they were not what we had initially discussed. We were then told we would have to wait again for the correct design drawings. These drawings then came and were still incorrect but we were told what we wanted had been written down but it wasn't worth changing the drawing.
We had a visit to check the final measurements the day before our kitchen got delivered and were told if anything was wrong it would be very hard to fix at that point. The next day the kitchen was delivered and they informed us everything was there, despite us saying we couldn't see the cooker or appliances. We were missing 5 cupboard/drawer front, 3 handles, the cooker, fridge/freezer, dishwasher, end panels, half of the worktop and all of the upstand. Therefore the kitchen fitters couldn't do much and we had wasted money having to pay them for a day. We phoned and they delivered more items the following day but still not everything. We then phoned again and were told they were on their way, nothing arrived that day. Phoned the next day and were told they couldn't get to us, we then phoned again and were told that they had already delivered everything. At this point we asked to speak to someone higher up and were given a half hearted apology and told they would start loading the van. We eventually got all the items but would not recommend Howdens due to the awful service.
3 months later and the brand new washing machine broke. We phoned and booked in an engineer for three weeks later. They came and replaced a part, still broken. We then had to book a second engineer visit, the earliest date being another 3 weeks away. They replaced 2 parts, one of which was the same as the first replaced part, still broken. We phoned and asked when we could book in delivery of a new machine and were told we needed a 3rd engineer visit. This was booked in for 2 weeks later. We then had a call to say we were booked in to recieve a new machine. This was put in our kitchen and left. We now have to find a plumber to remove the old machine, plumb the new one and then get rid of the old machine.
We have completely renovated our house and Howdens have been the worst and hardest company to get any clear answers, timings and decent service from. Would never recommend and never use again.

Howdens - Trowbridge からの回答
Well I have used Trowbridge Howdens for 15 years it's my local branch. Over the years they have got at least every other kitchen order wrong in some way (I use Magnets if I can 90% of the time but if a customer falls in love with a kitchen that's that).
It would be better if the chimps from Bristol zoo ran the place, but they probably got more sense & would turn the offer down.
I'm currently still waiting for a credit from a kitchen that was promised to go through my account but was put through someone else's, it's been 4 months now & I have spoke to a few people & have asked for the Manager Dave to contact me but doubt this will ever happen. I normally ring once every week or two & am promised something but always left disappointed.
My advice to anyone is find somewhere else to buy your kitchen, unless you have alot of spare time on your hands & want it filled. I will say however the kitchen quality is really really good, I have used Chippenham & Warminster branches of Howdens before & never had a problem with them. Cheers Mark.
Well as an update to this review, the same day that I posted it in the afternoon Dave the manager contacted me & was very helpful & understanding. The next day the credit was in My account I wish I could have delt with him from the start. Thanks for sorting it Dave. I have upped my rating to 2 stars as I think that's fare. Cheers Mark

Howdens - Trowbridge からの回答
Always good service and reasonable prices. Good quantity of stock available on the shelf.

Howdens - Trowbridge からの回答
I’d like to say a big praise to the Howdens employees,For the outstanding customer care in these very difficult times!However I am very disappointed with your Howdens app 🤷🏽♂️.

Howdens - Trowbridge からの回答
Everything requested has been designed or supplied very quickly

Howdens - Trowbridge からの回答
Staff were very helpful when we were designing our kitchen the product range is good and the cost is very reasonable

Howdens - Trowbridge からの回答
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。