Howdens - Wandsworth レビュー 53

Deeply disappointing experience ordering a kitchen through the Wandsworth depot. The whole point of our order was to match our existing kitchen — I brought a physical door sample to the depot several times so the colour could be confirmed before we ordered. Only after the kitchen had been ordered, paid for (over £5,000), delivered, and our old kitchen ripped out were we told the colour had been discontinued.
That was just the beginning. Over a two-month period we received wrong-colour items (including a larder door Howdens admitted was their error), a wrong-size extractor fan, and missing parts across multiple deliveries — repeatedly being told the order was "complete" when it wasn't. The constant supply problems were a major factor in our installer walking off the job, leaving us to pay roughly £2,000 for a replacement fitter and over £1000 in extra costs while the kitchen still sits unusable.I raised a formal written complaint and gave them the standard 14 days to respond, and they didn't reply at all. For a purchase of this size, the lack of basic order accuracy — and then complete silence when challenged — has been genuinely poor. I'd think very carefully before ordering a full kitchen from this depot.

Collected oven from shop, delivered to the back of my car promptly.

Very helpful staff. Also efficient.

Richard was great to work with and made the experience smooth and painless would highly recommend.

We’ve had a fantastic experience with Howdens Wandsworth. Richard Remy looked after us throughout the process and was always responsive, extremely helpful with the designs, and very patient with our frequent requests for minor changes. Compared to other kitchen suppliers in the area, the service was far better and the value for money was clear. Huge thanks to Richard and the team for all their help — highly recommended!

Great service

Flexibility and quality and a great team at Wandsworth Howdens

Richard and team always available and come up with good solutions. Excellent customer service and open communication. Would happily recommend.

I ordered my new kitchen from Howdens, Wandsworth, and was fortunate to work with Richard Remy on the design and product selection. Richard was first class throughout - great customer service skills, a detailed product knowledge and a real enthusiasm to achieve the best kitchen for my space. He always made time for me willingly, and nothing was a problem - he only looked for solutions. I thoroughly enjoyed working with Richard - he was engaging, cheerful and helpful - and on the basis on his performance I would have no hesitation in recommending the Wandsworth branch.

Fully recommend this company (Wandsworth branch). We’d had difficulties with another supplier previously but Richard made things easy, from the initial quote and measuring up, right through to the delivery. We had a rough idea of what we wanted but Richard helped hugely to make it reality and to tweak some of the final design. He was also always on hand to help with queries. The quality of the parts seems excellent in comparison to other kitchens we’ve had - everything feels solid but sleek - and at a very fair price. Our fitter was also brilliant throughout. No corners were cut - he took the time to make sure things were 100% right and that they looked great. Can’t have asked for any more really from the entire experience! Thanks Howdens!

Howdens exceeded our expectations by delivering a top-quality kitchen on time, paired with excellent customer service and ensuring we secured the best deal during the sales. Our consultant, Richard Remy, was exceptional—he made us feel valued and supported throughout the entire process. Richard promptly and accurately addressed all our questions and concerns, making the experience not only smooth but genuinely enjoyable. As first-time homeowners and kitchen buyers, we wholeheartedly recommend Howdens.

My experience was really good.Costumer service was good.

Quick and easy

Prompt service

Always had a good experience with Howdens in Wandsworth but specifically with Jack. Very polite, helpful and quick.

Excellent service and so quick and efficient

Excellent all round. Everyone was very helpful, patient, immaginative. Tim Chandler designed the kitchen and helped overcome some tricky issues. My thanks to him especially.

Very professional staff, incredibly fast delivery. All recommendations.
Mark and Cherry are always there for any help and are very kind and patient.