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TrustScore 5段階評䟡の4.5

4.4

毛髪補品店
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5぀星のうち5の評䟡

I bought the Cloud Nine hair straightener - was skeptical at first about the legitimacy given it was about £40 cheaper than the original site, or anywhere else. I was so pleasantly surprised though -... もっず芋る

5぀星のうち1の評䟡

Ordered cloud 9 straighteners 4 weeks ago no delivery and no communication after i have sent 4 emails over that period of time! Avoid!

䌁業が回答したした

5぀星のうち5の評䟡

⭐⭐⭐⭐⭐ Great customer service in the end I originally had an issue with my order, as I received the wrong colour Cloud Nine Slim Irons. Unfortunately, my original email apparently didn'... もっず芋る

䌁業情報

  1. 毛髪補品店
  2. 矎容補品提䟛業者
  3. 矎容補品卞業者
  4. 矎容甚品店
  5. 流通サヌビス
  6. 電源䟛絊店

圓該䌁業による蚘述

Brand communication & distribution for only the very best hair, beauty & lifestyle brands.

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

58件のレビュヌ

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4.4

すべおのレビュヌ

(58)

過去12か月のレビュヌ数: 33件

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5぀星のうち1の評䟡

Ordered cloud 9 straighteners 4 weeks


Ordered cloud 9 straighteners 4 weeks ago no delivery and no communication after i have sent 4 emails over that period of time! Avoid!

2026幎8月24日
自発的なレビュヌ
How High Brands ロゎ

How High Brands からの回答

Hi Amy, We are sorry to hear that you haven't received any reply from your emails. We would like to rectify any issues immediately. Upon checking we cant see any correspondence from you, so we would like to understand what contact address you have used. Could you please email ben@howhighbrands.co.uk and we will pick up on your query straight away. Many Thanks

5぀星のうち5の評䟡

Cloud Nine hair straightener - excellent service

I bought the Cloud Nine hair straightener - was skeptical at first about the legitimacy given it was about £40 cheaper than the original site, or anywhere else. I was so pleasantly surprised though - I managed to get a further discount with a discount code and got £220 straighteners for £150.. and also they threw in a free travel hair dryer and free P&P. I was then concerned it might take ages to arrive, but I received it within 3 working days. Could not be happier with my purchase!

2026幎8月15日
5぀星のうち5の評䟡

All sorted 👍

⭐⭐⭐⭐⭐ Great customer service in the end

I originally had an issue with my order, as I received the wrong colour Cloud Nine Slim Irons. Unfortunately, my original email apparently didn't reach the right person, so the issue wasn't dealt with initially.

After I left my review on Trustpilot, Ben, the Managing Director, personally got in touch and sorted everything out for me. He arranged the return, sent me the correct Midnight Blue Cloud Nine Slim Irons, and provided a prepaid return label for the incorrect pair. I have now received the correct order and returned the wrong irons.

I really appreciate Ben taking the time to personally resolve the situation and make sure I received exactly what I originally ordered, including the promotional gift.

And the Midnight Blue Cloud Nine Slim Irons are absolutely gorgeous! They look sleek and luxurious, and I love the cable design with the little rotating ball, which helps prevent the cable from twisting and snapping. They look super luxurious and, most importantly, they perform brilliantly.

Thank you, Ben, for sorting everything out and turning my initial disappointing experience into a very positive one. I’m very happy with my purchase now! ❀

2026幎8月3日
5぀星のうち3の評䟡

I’m happy with the service at Derby but


I’m happy with the service at Derby but also very disappointed because the next day after I spent £400 on a Dyson dryer ( after a lot of consideration I may add) there was 10% off it , which would of helped me a lot.
Also now there’s a code saying Hero15 and that makes it a lot more afordable.
Would have liked a heads up and I would have bought the next day. Every little helps right now with a discount code .
Not used it yet so can’t comment on the Dyson r yet .

2026幎7月18日
How High Brands ロゎ

How High Brands からの回答

Hi Hayley,

Thank you for taking the time to leave a review. We’re really pleased to hear that you were happy with the service you received from our Derby team.

We’re genuinely sorry to hear of your disappointment regarding the promotion that launched after your purchase. We completely understand how frustrating it can feel when an offer appears shortly after you’ve placed an order.

To clarify, the promotional discount code you mentioned wasn’t actually valid on the Dyson product you purchased.

As a gesture of goodwill, we also included a complimentary styling case worth around £200, together with a selection of free products worth over £60, which we hoped would add significant value to your purchase.

We always aim to provide the best possible service and value to our customers, and we’re sorry that on this occasion your experience didn’t fully reflect that. We hope that once you’ve had the opportunity to use your Dyson, you’ll be delighted with it, and if there’s anything further we can do, please don’t hesitate to get in touch with us directly.

The How High Brands Team

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