H.Samuel - Barrow レビュー 

30
TrustScore 5段階評価の4

3.8

165 - 167 Dalton Road, LA14 1PX Barrow, Barrow, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Went in to get advice on my size before purchasing off their website. Lady was really helpful and checked which style of ring we were looking to buy so the correct sizer was used . We were buying u... もっと見る

企業が回答しました

5つ星のうち5の評価

Staff were very busy but looked after each customer professionally and efficiently. Great team of ladies in here that seem to work well together. Very welcoming. We always come here for our jewellery... もっと見る

企業が回答しました

5つ星のうち1の評価

Very rude staff. Went in to try on rings to gather my size and the lady didn’t smile, she barely asked any questions, she spoke back to me when I was asking questions as someone abit naive to the proc... もっと見る

企業が回答しました

5つ星のうち5の評価

Bought plenty here over last few months necklaces, rings and a watch. Also has a watch bought eons ago repaired and resized and was done in time for an important event with no bother. Staff are alwa... もっと見る

企業が回答しました


企業情報

  1. 宝石店
  2. イヤーピアス サービス
  3. 宝飾品修理サービス
  4. 腕時計修理業
  5. 時計店

H.Samuel - Barrow について

当該企業による記述

It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.

Style Notes

Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.

Here To Help

We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.

Your Bridal Bestie

From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.

連絡先

  • 165 - 167 Dalton Road, LA14 1PX, Barrow, Barrow, 英国

  • 01229877115

3.8

ほぼ満足

TrustScore 5段階評価の4

30件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.8

すべてのレビュー

(30)

過去12か月のレビュー数: 1,677

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

A****

Went in to get advice on my size before purchasing off their website.
Lady was really helpful and checked which style of ring we were looking to buy so the correct sizer was used .
We were buying using PayPal so needed to buy through website - but they told us if there were any issues like didn’t like or fit we could come in-store to rectify which we didn’t know

2026年8月16日
自発的なレビュー
H.Samuel - Barrow ロゴ

H.Samuel - Barrow からの回答

Thank you very much for such a great review customer! We work hard at H. Samuel to offer the best experience for our customers and your excellent feedback helps to show this is making our customers happy!

5つ星のうち5の評価

Worth a visit

Brilliant
Nice clean shop with friendly staff

2026年8月12日
自発的なレビュー
H.Samuel - Barrow ロゴ

H.Samuel - Barrow からの回答

Hi Carra, thank you for the 5-stars!

5つ星のうち5の評価

Nice shop

Staff were very busy but looked after each customer professionally and efficiently. Great team of ladies in here that seem to work well together. Very welcoming. We always come here for our jewellery and gifts.

2026年8月15日
自発的なレビュー
H.Samuel - Barrow ロゴ

H.Samuel - Barrow からの回答

Hi D A, we love hearing from our customers and are so happy you enjoyed your experience at H. Samuel! We appreciate you taking the time to leave such a brilliant review.

5つ星のうち1の評価

Very rude staff

Very rude staff. Went in to try on rings to gather my size and the lady didn’t smile, she barely asked any questions, she spoke back to me when I was asking questions as someone abit naive to the process. I would NOT recommend going there for any jewellery and we will not be returning. Totally ruined our experience.

2026年7月23日
自発的なレビュー
H.Samuel - Barrow ロゴ

H.Samuel - Barrow からの回答

Hi Shauna,

Thank you for taking the time in getting in touch with us and I am sorry to learn of your experience, when visiting one of our stores.

We would like the opportunity to discuss this matter further with you, to help us better understand what has happened. Please contact us on 0800 458 1065 (opt 3), your case number is CS2821341.

Kind regards,

Beck

5つ星のうち2の評価

Ordered on line as I went into my local…

Ordered on line as I went into my local barrow store and the ladies was not very helpful and very disinterested in helping me.

2026年6月25日
自発的なレビュー
H.Samuel - Barrow ロゴ

H.Samuel - Barrow からの回答

We are truly sorry to hear about your disappointing experience in our store. We are addressing this with our team. Thank you for your feedback. Kind regards Danielle

5つ星のうち1の評価

Don't purchase for Adults

Item: 1357689
9ct Gold Swirl Stud Earrings
My Mum purchased these studs for my birthday in July. One had fallen out within days of wearing them as the stalks are not long enough for adult ears. My ear lobes are no thicker than any other adult ears but these are more for children and should be advertised as such. There is no way these stalks would stay in an adults ears for any length of time. Don't purchase for an adult
Item: 1357689
9ct Gold Swirl Stud Earrings

9ct Gold Swirl Stud Earrings

2023年7月4日
自発的なレビュー
H.Samuel - Barrow ロゴ

H.Samuel - Barrow からの回答


Hi Deb, thanks for your feedback. I am sorry to hear that you are unhappy with the quality of your earrings. I understand one of them had fallen out within days of wearing them. Please call our customer service team on 08004581065 with your case reference 02363664 so we can help you. Kind regards Elaine

5つ星のうち5の評価

I bought a Citizen watch from HSamuels…

I bought a Citizen watch from HSamuels branch,in Barrow in Furness. I took it back a couple of weeks ago,as it had a fault. They sent it off, had sorted & given back to me within 2 weeks. Nothing was to much trouble for them,can't praise the Barrow shop team enough.

2023年4月22日
自発的なレビュー
5つ星のうち5の評価

I was greeted as soon as I walked into…

I was greeted as soon as I walked into the store by the lovely staff. They helped me pick the perfect wedding ring. I couldn’t fault the place. Clean tidy and well organised. The staff are an absolute credit.

2022年10月26日
自発的なレビュー
H.Samuel - Barrow ロゴ

H.Samuel - Barrow からの回答

Hi ! Thanks for your lovely feedback. It is very much appreciated. I am pleased to hear that you are happy with the service. Kind regards Elaine

5つ星のうち5の評価

Bought plenty here over last few months…

Bought plenty here over last few months necklaces, rings and a watch. Also has a watch bought eons ago repaired and resized and was done in time for an important event with no bother. Staff are always helpful and friendly and take real care making sure they have your sizes right. They also have endless patience with indecisive teens when choosing rings. Highly recommend

2022年12月10日
自発的なレビュー
H.Samuel - Barrow ロゴ

H.Samuel - Barrow からの回答

Hi ! Thanks for your feedback. It is very much appreciated. We are pleased to hear that you are happy with the service. Kind regards Elaine

5つ星のうち1の評価

Awful experience in this store due to…

Awful experience in this store due to staff. The second I walked in not once smile off the two assistance working and it only got worse once I spoke to them. The lady who I spoke with at the till was rude, my questions were answered in such a patronizing tone that I felt embarrassed and upset when I left this store. I was going to buy an expensive piece of jewelry from this shop but I wont be going back there again simply for this reason. Customer service training needed ASAP in the Barrow branch!

2023年1月18日
自発的なレビュー
H.Samuel - Barrow ロゴ

H.Samuel - Barrow からの回答

Hello Simone

Thank you for taking the time to provide us with this feedback.

I am so sorry that your service in store wasn't up to standards, I understand this is frustrating. We will use your feedback and I will be passing this back to the store manager so we can look into this. So thank you for your time.

Kind regards
Luke

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