Marcus was fantastic, as was the female sales colleague. Confident to purchase here anytime. They need a new carpet and store upgrade. Work needs to look good to sell more.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Would not recommend! My partner brought my engagement ring from them. One of the stones fell out within 7 months of having it. To start with, the Ipswich shop refused to fix it and said it was accide... もっと見る
企業が回答しました
Suuuuuperb, very happy with the website and hopefully the ring when I pick it up ! 😉
Staff very friendly and helpful. Thrilled with my purchase.
企業情報
H.Samuel - Ipswich について
当該企業による記述
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.連絡先
5-5A Westgate Street, IP1 3DR, Ipswich, Ipswich, 英国
- 01473252524
2.9
まあまあ
23件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Would not recommend! Changed engagement ring when fixing it!
Would not recommend!
My partner brought my engagement ring from them. One of the stones fell out within 7 months of having it. To start with, the Ipswich shop refused to fix it and said it was accidental damage (I was incredibly careful with it and took it off to shower etc.) Eventually, the online customer service said it could be fixed under warranty. Then it was sent off (took ages to be fixed) and then it came back a different ring. I had three stones in my ring (All amethyst) the two small stones were changed. I was heartbroken. There was no communication, no checking it was ok. No mention when it was collected, almost like hopeful I wouldn't notice. We were given a £100 store credit as an apology, not sure how that helps as doesn't make me want to shop there again.
2025年9月6日
自発的なレビュー
H.Samuel - Ipswich からの回答
Hi, We are very sorry to hear about the issues you experienced with your engagement ring and the repair process. We appreciate you sharing this feedback, and we will be reviewing your concerns with our team to prevent similar situations. Kind Regards Danielle
Rings !
Suuuuuperb, very happy with the website and hopefully the ring when I pick it up ! 😉
2024年9月3日
自発的なレビュー
Very easy to order what I wanted thanks…
Very easy to order what I wanted thanks Baz
2024年6月13日
自発的なレビュー
Marcus was fantastic
Marcus was fantastic, as was the female sales colleague. Confident to purchase here anytime.
They need a new carpet and store upgrade. Work needs to look good to sell more.
2024年1月19日
自発的なレビュー
H.Samuel - Ipswich からの回答
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Very good company
2023年10月28日
自発的なレビュー
H.Samuel - Ipswich からの回答
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
I took my 15 year old daughter into the…
I took my 15 year old daughter into the Ipswich branch to have a second piercing in her ears. Sadly, the piercing was done really badly.
The ears were pierced unevenly and one of the piercings was only 1mm away from her existing piercing. It would have been impossible for her to wear two earrings in that ear and impossible to wear two studs even in the other.
The woman who did the piercing was lovely but I would strongly advise not to have ears pierced in this establishment.
2023年7月12日
自発的なレビュー
H.Samuel - Ipswich からの回答
Hi Rebecca,
Thank you for contacting us and I am disappointed to learn of your daughter's experience.
Please give us a call on 0800 458 1065 (option 3), we would like the opportunity to discuss this further with you, to better understand what had happened. Your case number is CS2301234.
Kind regards,
Beck
Great shop to purchase from
Staff very friendly and helpful. Thrilled with my purchase.
2023年5月6日
自発的なレビュー
Ever since my Daughter lost money…
Ever since my Daughter lost money buying a Disney ring from H samuel they denied the refund was paid anyone one think twice buying online as my daughter lots over £110.00.Avoid Avoid!!!!
2021年12月13日
自発的なレビュー
H.Samuel - Ipswich からの回答
Hello Paul, Thank you for taking the time to write this review! I am so sorry that your daughter seems to be having trouble was an order/refund. We would like to look into this further, so could your daughter please call the resolution team on 0800 458 1065 option 3 and quote 01811441, and we will be more than happy to discuss this with her. Kind regards Luke
The member off staff who served me was…
The member off staff who served me was polite ,very helpful and pleasant....top marks to her+++++
2021年6月23日
Would visit again x
Fantastic experience friendly service helpful people good prices and good quality x
2021年6月23日
Excellent customer service
Excellent customer service, would shop there again.
Very pleased with my silver chain.
2021年6月11日
Very good service
Served by a lovely young lady who was very helpful. It took me a while to pick the watch that I wanted as so many to choose from. She was very patient and informative would recommend
2021年6月6日
Gift card
Website was easy to use. Had a good variety of gift cards to celebrate different occasions. My gift card turned up very quickly and on the delivery date that was given.
2021年6月3日
Special occasion
We’re really friendly and helpful and not pushy which put us at ease when my fiancé now chose her ring
2021年5月27日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。