Second time I have given 5 stars for the team in Lowestoft. I find the team to be very helpful, with a really genuine focus on great service. I would like to single out Jade for a special mention for... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Had a watch which manufactures unable to repair.but Tiffany @ this store was absolutely delightful and so helpful in contacting/sorting and generally getting me a replacement under terms of warranty.j... もっと見る
I had purchased a watch online but needed it adjusting and some help with the guarantee, so popped into Lowestoft H Samuels on afternoon of Tues 28 May 24. I didn't catch the name of the man and wo... もっと見る
Avoid..rude and not helpful. Went to return a smart watch that I hadn't even taken out the box! And the male that served me was awful. Stated I shouldn't have been returning it instore despite my del... もっと見る
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企業情報
H.Samuel - Lowestoft について
当該企業による記述
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.連絡先
94-96 London Road North, NR32 1ET, Lowestoft, Lowestoft, 英国
- 01502531603
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Really attentive, helpful team
Second time I have given 5 stars for the team in Lowestoft. I find the team to be very helpful, with a really genuine focus on great service. I would like to single out Jade for a special mention for the help she gave when my Son and I visited today. Nothing is too much trouble for these guys, and I am sure this stems from the Managers lead.
Had a watch which manufactures unable…
Had a watch which manufactures unable to repair.but Tiffany @ this store was absolutely delightful and so helpful in contacting/sorting and generally getting me a replacement under terms of warranty.just such an easygoing friendly store with all members of staff helpful.they welcome you with friendly smile don’t jump straight on you.but then offer help asap if asked.or notice you may require help.very good range on most items.very highly recommended top team top work. You MR Harvey
Adjustment, guarantee and some good advice
I had purchased a watch online but needed it adjusting and some help with the guarantee, so popped into Lowestoft H Samuels on afternoon of Tues 28 May 24.
I didn't catch the name of the man and woman that looked after me, but neither of them could have been more helpful.
Came away with a well adjusted wrist strap and a stamped guarantee.
Great customer service, worthy of a review (they do have a QR code in store to use if you want but I thought better left on here).
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Best service we could have ever expected
Myself and my Husband were served by Sue and were absolutely pleased with her service. She was very personal and helpful in jewellery choice and we couldn't have been more appreciative. Thanks so much Sue.

H.Samuel - Lowestoft からの回答
Avoid..rude and not helpful
Avoid..rude and not helpful. Went to return a smart watch that I hadn't even taken out the box! And the male that served me was awful. Stated I shouldn't have been returning it instore despite my delivery note saying I could....then tried to say the seal was broken on the box! Which I hadn't even taken the lid off!
Said it will take at least 7 days for the money to return to my card....12 hours later I had it back!

H.Samuel - Lowestoft からの回答
Very easy to order
Very easy to order
Value for money
Gift wrapping with personalised message
Very satisfied with the service
Popped the lowestoft store and the people were very friendly, leaving us plenty of time to look ,a lovely lady named Julie offered help when we were ready and was very helpful and didn't rush us into any purchases ,when we decided she was very patient at helping with the alterations of the 2 watches we purchased.
Left feeling happy and satisfied with our purchase, so thank you Julie.
Great service - long may shops like HSamuel be on our High Street!!
Staff so friendly and helpful. My teenage son has been in the shop with me, and in his own, with a problem he had with a watch he brought last year with birthday money. Staff were so nice to him - many shops, and shop assistants, can be dismissive, and rude with teenagers, especially boys, but so refreshing to hear how friendly the staff were with him. Service efficient and pleasing. Service is very "old fashioned", meant in a positive, nice and complimentary way - long may shops like this be on our High Street.
I went into the store qnd the woman was…
I went into the store qnd the woman was very helpful with what i asked
Excellent customer service able to…
Excellent customer service able to exchange goods without any problems
I can’t fault lowestoft store John and…
I can’t fault lowestoft store John and his team brilliant, seems I’m terrible with jewellery but they have gone beyond to help me replace or mend my rings, just cannot fault their service professional and so lovely to visit brilliant service
Worst experience ever ,the woman…
Worst experience ever ,the woman serving could not see clearly ,firstly she didn’t know how to use the ring size ,she was using a wide band not a slim one then she could not see the lettering on the ring sizing,then my ring was on sale and she charged me full price ,I will go to cox’s in future.
Watch
My son bought me the watch as a gift ,I am very happy with it the leather strap is very soft and comfortable on my wrist.Tryed a few watches on on ,but the fossiL watch was the smartest and most comfortable for me .so I am very happy with it .
Jewellery
All I can say was staff was very helpful and polite when choosing the item of jewellery
Staff extremely friendly and helpful
Staff extremely friendly and helpful. Would highly recommend this store and won’t hesitate to shop there again .
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