I’m extremely disappointed with my recent experience at H. Samuel. I brought in my Hugo Boss watch which was purchased in MARCH 2025 — which cost £100 and had only been worn a handful of tim... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
It was very easy to use and find items i wanted, very happy customer :)
Helpful staff and great covid procedures. I went in not knowing what I wanted and thanks to the amazing staff who made the time to offer lots of ideas and really listened to my preferences, I came out... もっと見る
Pleasant & helpful staff. Sorted the sale quickly without any unnecessary chat/upsell. Whole visit lasted 5 mins and was very efficiently dealt with. Premises, clean and tidy and staff kept to Covi... もっと見る
企業情報
H.Samuel - Manchester 19 について
当該企業による記述
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.連絡先
Unit 19, Fort Shopping Centre, M8 8EP, Manchester, Manchester, 英国
- 01618390922
3.4
まあまあ
13件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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I’m extremely disappointed with my…
I’m extremely disappointed with my recent experience at H. Samuel. I brought in my Hugo Boss watch which was purchased in MARCH 2025 — which cost £100 and had only been worn a handful of times — because the crown had fallen out. For such a well-known brand and price point, I expected far better quality.
What made the situation even worse was H. Samuel’s refusal to repair it. Instead of standing by the products they sell or offering any form of support, they simply dismissed the issue. This left me with an almost-new watch that’s now completely unusable.
I expected much higher standards from both H. Samuel and Hugo Boss. Poor quality product, poor customer service, and no accountability. I won’t be purchasing from them again.
I have owned other watches in similar price bracket for over 15 years & never had a crown fall out. I was told its not covered under the warranty, in the case any watch that has a issue even 1 week after purchase would be rejected for a repair.
Why would I even shop here again at this retailer?
THIS IS A WARNING TO PEOPLE TO NOT BUY A WATCH FROM H SAMUEL.
2025年11月23日
自発的なレビュー
H.Samuel - Manchester 19 からの回答
Hi Joseph. I am really sorry to learn about your issues with your watch. We would really like the opportunity to look into this further for you. Can you please contact us on 0800 458 1065 (opt 3) quoting ref 02724080. Kind Regards, Shanice
Easy peasy!
It was very easy to use and find items i wanted, very happy customer :)
2024年11月27日
自発的なレビュー
Super friendly knowledgeable staff
The lady who served us at the manchester fort store was wonderful
She was knowledgeable friendly and helped us with our choice with a big smile and made us feel valued customers
2021年7月2日
Great experience / friendly staff who…
Great experience / friendly staff who helped with the purchase and good value for money on products - would recommend
2021年6月25日
It is easy to use and good satisfaction
2021年6月25日
Pleasant & helpful staff
Pleasant & helpful staff. Sorted the sale quickly without any unnecessary chat/upsell. Whole visit lasted 5 mins and was very efficiently dealt with. Premises, clean and tidy and staff kept to Covid rules.
2021年6月25日
The staff are warm and welcoming when u…
The staff are warm and welcoming when u going and always helpful and polite and help you find what your looking for x
2021年6月17日
Great service
2021年6月4日
Helpful staff and great store
Helpful staff and great covid procedures. I went in not knowing what I wanted and thanks to the amazing staff who made the time to offer lots of ideas and really listened to my preferences, I came out with a wonderful gift
2021年6月3日
It was great service and they are nice.
2021年5月21日
Very helpful
Very helpful staff who had good product knowledge and did not try to push the dearest items.
2021年5月18日
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