The website kept jumping from one page to another not allowing to complete transaction easily. Also stated that I was entitled to 10%discount on my item when it wasn't available. Very confusing experi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Went to the Truro branch to have a helix piercing and met Wendy, who is wonderful. Really warm, welcoming and friendly. She explained about the process and pierced my ear with no problem, making sure... もっと見る
My wife and I bought an engagement and wedding band set. After around 6 months the engagement ring went really cloudy. I emailed customer services and they asked I bring the ring in for cleaning. The... もっと見る
I had seen the ring in a store but the store didn't have my size. The member of staff was very helpful and assured me I could order on line. I elected to do just that,it was easy, simple and clear ins... もっと見る
企業情報
H.Samuel - Truro について
当該企業による記述
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.連絡先
22-23 Boscawen Street, TR1 2QW, Truro, Truro, 英国
- 01872272065
3.3
まあまあ
18件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Very difficult and confusing experience
The website kept jumping from one page to another not allowing to complete transaction easily. Also stated that I was entitled to 10%discount on my item when it wasn't available. Very confusing experience
2025年12月11日
自発的なレビュー
H.Samuel - Truro からの回答
Hi Mrs Rowe,
Thank you for contacting us and I am sorry to learn of your experience, when attempting to place an order on online.
All feedback is appreciated as it helps us to improve the service we provide moving forward. If you need assistance with placing the order or you would like to discuss the 10% discount code. Please give us a call on 0800 458 1065 (opt 3), your case number is CS2732624.
Kind regards,
Beck
Easy to use and getting what I really…
Easy to use and getting what I really want
2025年10月17日
自発的なレビュー
Excellent customer service
My wife and I bought an engagement and wedding band set. After around 6 months the engagement ring went really cloudy.
I emailed customer services and they asked I bring the ring in for cleaning. The young lady that served us took the ring out the back and brought it back out like a brand new ring again.
2024年7月12日
自発的なレビュー
Easy, simple and clear instructions
I had seen the ring in a store but the store didn't have my size. The member of staff was very helpful and assured me I could order on line. I elected to do just that,it was easy, simple and clear instructions to make my purchase.
2024年5月18日
自発的なレビュー
Excellent experience at Truro store
Went to the Truro branch to have a helix piercing and met Wendy, who is wonderful. Really warm, welcoming and friendly. She explained about the process and pierced my ear with no problem, making sure throughout that I was feeling alright, not faint etc. we chatted throughout and Wendy really put me at my ease. I went back the following week to have a second piercing in my earlobes and Wendy was just as lovely, kind and helpful as before. I can really recommend Samuel’s and Wendy if you are thinking about having your ears pierced and live in the Truro area. Oh, and Samuel’s, Wendy is a real asset to the company. Thank you x
2024年4月17日
自発的なレビュー
Awful service at your Truro branch…
Awful service at your Truro branch today. Advertised closing time of 1700 arrived @ 1650 having paid to park, only to be told the branch was closed and the staff were cashing out the tills. You can have any closing time you want but don’t advertise it later than it is. Perhaps the manger was away and the staff decided to close up early and dismiss any customer who happened to come to the store in the meantime.
2023年3月15日
自発的なレビュー
H.Samuel - Truro からの回答
Hello Robert
Thank you for taking the time to write this review!
I am so sorry that the store seemed to close earlier then advertised. I understand this is frustrating.
So we can look at this for you, please call 0800 458 1065 option 3 and quote 02231111, and one of the team will discuss this with you.
Kind regards
Luke
Bought a lovely boys watch
Bought a lovely boys watch. Am really pleased with it, found staff also helpful.
2021年7月4日
Absolutely spot on!!
Absolutely spot on!
Two watch batteries done in 10 mins ..
reasonable cost.. and a super happy- super friendly team!! Cannot fault!! Well Done- H.Samuel - Truro - Cornwall
Date of visit: Saturday 12th June 2021.
2021年6月25日
Excellent service
I asked about cleaning jewellery and the lovely staff cleaned my rings after I had purchased a gold necklace. Lovely customer service 👌
2021年6月24日
Excellent customer service by Carol at…
Excellent customer service by Carol at your Truro store. Helped me to choose an 18th birthday gift which the recipient is well pleased with.
2021年6月23日
As I knew what I wanted it was very…
As I knew what I wanted it was very easy to make my purchase. The staff were very efficient and also very good at telling new customers about the one way system, it may be helpful to have the signs for this as you walk in at eye level not just on the floor.
2021年6月11日
Helpful Manager...
2021年5月11日
Great customer service
Great customer service and prompt delivery of correct ring size good communication and after sales service
2021年5月8日
Friendly prompt service
2021年5月4日
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