Excellent service throughout the entire process. John at Hydropool Portsmouth listened to our needs and budget, and suggested the perfect Spa for us. Lead time was short which was all planned and arra... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Spa worked well for a while, but try and get a service engineer out or even respond, no chance. Clearly the service side of Hydropool is not very good, so before buying a Spa, get a good idea of who... もっと見る
The pre sales was great, John in the Portsmouth showroom was really patient and not pushy in any way. He went out of his way to talk through the many different options and allowed demonstrations et... もっと見る
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From initial enquiry through delivery we found the service first class. The ability to physically sit in a tub in the show room was invaluable in the decision making process. We were initially unable... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over three decades, Hydropool has been renowned as experts in the art of relaxation. It’s a reputation we’re thoroughly proud of. Hydropool UK is thrilled to be the longest established Hot Tub and Swim Spa company in the United Kingdom with a specialised talent for creating state-of-the-art, plush designs to satisfy your unique specification and desires. Whatever your need, we can satisfy. From Swim Spas for solo training and rehabilitation to homely Hot Tubs to enjoy with friends and family, we’ll surpass your expectations. Rest assured that when you reward yourself with the best Hot Tub on the market, you’re backed by the best customer care and after-sales teams to ensure that first dip pleasure lasts and lasts.
連絡先
The Spa Showroom, P02 9RR, Portsmouth, 英国
- 02392 698000
4.0
ほぼ満足
25件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 25％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Customer Service
After having an unfortunate experience with our existing Hot Tub supplier who went bust we contacted Hydropool Hamphire who have been so helpful. Just had an issue and we're so prompt and efficient. Big thank you to Chyna who have restored our faith in HydroPool and the engineer who was so friendly and helpful.
2025年2月10日
自発的なレビュー
Hydropool Hot Tubs and Swim Spas UK - Hampshire からの回答
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with Hydropool Hampshire and that our team, especially Chyna and our engineer, could assist you promptly and efficiently.
regards
Hydropool Customer Care Team
You tick all the boxes
You tick all the boxes , you just make it easy to do business and back it up with excellent support as well.
2025年2月4日
Hydropool Hot Tubs and Swim Spas UK - Hampshire からの回答
Thank you for your 5-star review! We’re delighted to hear that you had a great experience. Your support means a lot to us.
regards
Hydropool Customer Care
Excellent personal service
Really great service both pre and post sale. John at Hydropool in Portsmouth is a complete star and goes above and beyond to ensure everything is right. Nothing is too much trouble, and we very much appreciate the great service. The hot tub is amazing and is being enjoyed by all the family. Would highly recommend.
2025年1月6日
Hydropool Hot Tubs and Swim Spas UK - Hampshire からの回答
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience both before and after your purchase. John truly is an asset to our team, and we'll make sure to pass along your kind words to him.
It’s fantastic to hear that your hot tub is bringing so much joy to your family—this is exactly what we aim for!
Regards
Hydropool Customer Care Team
Hydropool - First Class
From initial enquiry through delivery we found the service first class. The ability to physically sit in a tub in the show room was invaluable in the decision making process. We were initially unable to provide an acceptance date due to our garden renovation. Once this was confirmed the hot tub was delivered in a matter of weeks. The delivery team were excellent, John from the Portsmouth branch was great and very informative, allowing us to make a decision in a non pressured environment and finally Scott from the customer team again was great keeping us informed of every step in the process. Oh and the hot tub is fantastic. Thank you
2024年12月20日
自発的なレビュー
Hydropool Hot Tubs and Swim Spas UK - Hampshire からの回答
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a positive experience from start to finish. It’s great to know that being able to try the hot tubs in our showroom helped with your decision-making, and we’re thrilled that you’re enjoying your new hot tub!
We’ll be sure to pass on your kind words to John, Scott, and the delivery team—they’ll be delighted to know their efforts made such a difference.
Thank you again to choosing us!
regards
Hydropool Customer Care Team
Great pre sales and installation, really poor customer service post sale
The pre sales was great, John in the Portsmouth showroom was really patient and not pushy in any way. He went out of his way to talk through the many different options and allowed demonstrations etc.
Sadly the aftercare and follow up once the hot tub was bought is where it all changed. I had an issue with a missing jet that took 2 months to resolve (leaving me unable to use the hot tub as intended in that time). I had to keep chasing. I was given a free packet of chlorine granules as a “sorry” which is pretty condescending.
I also didn’t get replies to emails following this to the customer service team about a couple of points and so really felt let down.
Sell you the Platinum service dream (with a platinum price tag) but actually deliver at best silver customer support.
2024年6月2日
Hydropool Hot Tubs and Swim Spas UK - Hampshire からの回答
Hello Nick,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you had a great pre-sales experience and that John provided you with the patience and guidance you deserved. It’s always our goal to ensure that the buying process is as smooth and informative as possible.
That said, we’re truly sorry to learn that your experience with our aftercare did not meet your expectations. We deeply regret the delay in resolving the issue with the missing jet and any frustration caused by the need to follow up. This is not the standard of service we strive to deliver, and we understand how disappointing this must have been.
Your feedback about the resolution and lack of responses to your emails is invaluable and has been shared with our team. We’re committed to improving our processes to ensure better communication and support for all of our customers in the future.
Regards
Hydropool Customer Care Team
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