Hydropool Hot Tubs and Swim Spas UK ロゎ
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Hydropool Hot Tubs and Swim Spas UK レビュヌ 

183
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TrustScore 5段階評䟡の3.5

3.7

颚呂桶店•2 所圚地
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レビュアヌのコメントを芋おみたしょう

5぀星のうち2の評䟡

The website to place an order did not work. A human placed the order. No one answers the phone in parts when I ring to find information. Today the cover has not arrived as promised. No messages on the... もっず芋る

5぀星のうち5の評䟡

Ordered a new cover for my Serenity tub. Order dispatched promptly and good tracking information given. Unfortunately the wrong size was delivered although this wasn't obvious until it had been open... もっず芋る

5぀星のうち2の評䟡

The hot tub itself is absolutely wonderful but sadly we’ve had constant issues with ours throughout our six months of ownership. The lighting failed very quickly (still awaiting a new lighting unit... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Found a fault on our 8 year-old Hydropool hot tub on returning home from abroad. Contacted maintenance and although it took a couple of visits to fix the problem all working fine now. All appointm... もっず芋る

䌁業が回答したした

䌁業情報

  1. 颚呂桶店

圓該䌁業による蚘述

Hydropool is the UK's longest-established specialist retailer of hot tubs and swim spas, proudly serving customers since 1997 with 29 locations nationwide. We believe in the transformative power of water and its ability to enhance your well-being. Whether you're looking to stay fit, recover, relax, or simply have fun, our hot tubs and swim spas are designed with innovation and creativity to support your lifestyle. At Hydropool, we’re passionate about providing the perfect water experience for every moment, every day.

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3.7

たあたあ

TrustScore 5段階評䟡の3.5

183件のレビュヌ

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顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 25に回答しおいたす

通垞1カ月以䞊経っおから回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.7

すべおのレビュヌ

(183)

過去12か月のレビュヌ数: 49件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Great response ordered one day got it


Great response ordered one day got it the next morning just what I wanted

2025幎11月13日
Hydropool Hot Tubs and Swim Spas UK ロゎ

Hydropool Hot Tubs and Swim Spas UK からの回答

Dear Roger,

Thank you for sharing your experience. We’re thrilled to hear that your order arrived so quickly and met your expectations. Your feedback means a lot to us and helps us continue delivering excellent service.

We look forward to assisting you again in the future!

Kind regards,

Hydropool Customer Care Team

5぀星のうち4の評䟡

Very quick delivery

Very quick delivery, all items well packaged, easy to order

2025幎11月3日
Hydropool Hot Tubs and Swim Spas UK ロゎ

Hydropool Hot Tubs and Swim Spas UK からの回答

Dear Steve,

Thank you for taking the time to share your experience. We’re delighted to hear that your order arrived quickly and that everything was well packaged. Your feedback is greatly appreciated and helps us continue providing the best service possible.

We look forward to serving you again in the future!

Kind regards,

Hydropool Customer Care Team

5぀星のうち2の評䟡

How do you contact this company?

I ordered, through the internet, two items: a new self clean chlorine dispenser and an additional air release valve (for my existing chlorine dispenser) for my hot tub.

When I opened the package the first item was there. The second was not.

For the past three days I have been trying to find a telephone number or an email address (that is live) to contact the company to ask for the air valve to been sent to me.

As I type, I have failed to find a point of contact for the company. I’m not impressed.

2025幎10月31日
Hydropool Hot Tubs and Swim Spas UK ロゎ

Hydropool Hot Tubs and Swim Spas UK からの回答

Dear Paul,

We are very sorry to hear about the missing item from your order and for the difficulty you’ve experienced trying to contact us. We understand how frustrating this must be and sincerely apologise for the inconvenience.

To ensure your query is resolved promptly, please submit a request via our support form here: https://hydropool.co.uk/dealer-support/

Or contact our customer care team directly on 0113 272 7442. Our team will be happy to assist and ensure the missing item is sent to you.

Thank you for bringing this to our attention, and we apologise again for the frustration caused.

Kind regards,

Hydropool Customer Care

5぀星のうち1の評䟡

Very disappointed

Very disappointed. I have ordered two replacement filters for my hot tub and was only sent one - after contacting the company and providing evidence I was told the missing filter will be sent - this was on 15 October and I have been constantly chasing an update and there is zero response from customer service - I have no filer and no money. Appalling behaviour from the company

2025幎10月15日
自発的なレビュヌ
Hydropool Hot Tubs and Swim Spas UK ロゎ

Hydropool Hot Tubs and Swim Spas UK からの回答

Good morning,

We are very sorry to hear about the issues you’ve experienced with your replacement filters and the lack of timely communication from our Customer Care team. This is not the standard of service we aim to provide, and we completely understand your frustration.

Please be assured that your case is being urgently reviewed, and the missing filter has now been prioritised for dispatch.

We sincerely apologise for the inconvenience and appreciate your patience while we worked to resolve this matter.

Kind regards,

Customer Care Team

5぀星のうち2の評䟡

Was charged £9 for delivery in a big


Was charged £9 for delivery in a big box whereas the part I ordered would easily have fitted into a small envelope and posted
Waste of packaging your end and waste of my money

2025幎10月21日
Hydropool Hot Tubs and Swim Spas UK ロゎ

Hydropool Hot Tubs and Swim Spas UK からの回答

Dear Steve,

Thank you for your feedback. We apologise for any frustration caused regarding the delivery charge and packaging used for your order. We understand your concerns about efficiency and cost, and we are always reviewing our packaging and shipping methods to reduce waste and provide the best value to our customers.

We appreciate you taking the time to share your experience, and your comments will help us improve our service in the future.

Kind regards,

Customer Care Team

5぀星のうち2の評䟡

Spa worked well for a while

Spa worked well for a while, but try and get a service engineer out or even respond, no chance.
Clearly the service side of Hydropool is not very good, so before buying a Spa, get a good idea of who is going to service and fix it, because IT WILL GO WRONG.

2025幎10月21日
自発的なレビュヌ
5぀星のうち1の評䟡

Hob tub leaking after two months

Had a hot tub installed on June 11th. It worked fine at first, but in mid-August it started leaking. Hydropool have no interest in fixing this issue: every dealer just wants to blame someone else or charge for what is clearly a warranty issue. Hydropool don't answer the phone or emails. Absolutely terrible service.

2025幎8月27日
自発的なレビュヌ
5぀星のうち1の評䟡

Zero Customer Service

Took almost 2 weeks for the filter to arrive whilst charging me for next day delivery. No responses to the complaints I raised, overall a very poor experience. I would have expected better from Hydropool.

2025幎7月28日

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