icelolly.com レビュー 8,897

icelolly.com からの回答

3日前

Hi Jacky

At icelolly.com, we are a holiday price comparison website so we don't actually deal with any of the booking or holiday details. This is looked after by the company/operator you booked with.

If you want to send over some more information to customerservice@icetravelgroup.com, I would be more than happy to try to help you further if you have unresolved queries with the company you booked with.

Thanks

Chris

icelolly.com からの回答

2026年2月23日

Hi Michal

Thanks for the feedback. We're disappointed to hear you didn't have a great experience using icelolly.com.

I'm not sure why the dates and departure airport would change. If you have any further info on the steps you were going through when you encountered the problems (screenshots would be great, though I appreciate it's not something you may have taken) please feel free to contact our customer support team at customerservice@icetravelgroup.com so we can assist you further and ensure a better experience in the future.

Thanks

Chris

icelolly.com からの回答

2025年8月20日

Hi Chulbul
Thank you for sharing your experience! If there’s anything we can do to turn your next experience into a 5-star one, we’d love to hear your thoughts.
Thanks
Lily

icelolly.com からの回答

2025年8月20日

Hi Philip
Thank you so much for your review! We're thrilled to hear everything was quick and easy for you, that's exactly what we aim for.
We really appreciate you choosing us and hope to help you again soon!
Thanks
Lily

icelolly.com からの回答

2025年1月29日

Hi Benjamin
Thank you for this review. We're glad to hear you found our system easy to use and that it kept you up to date. If there's anything we can do to turn your experience into a 5-star one, we'd love to hear your feedback.
Thanks
Lily

icelolly.com からの回答

2024年8月6日

Hi Susan

Thank you so much for your wonderful review! We're thrilled to hear that you found our website easy to use and that our deals meet your expectations in terms of price and variety. We truly value your recommendation and look forward to helping you plan your next adventure! Safe travels!

Thanks
Lily

icelolly.com からの回答

2024年7月5日

Hi Ellen
We apologise for any confusion or inconvenience you encountered during the booking process. We would love to learn more about the specific issues you faced so we can address them directly. Please feel free to contact our customer support team at customerservice@icetravelgroup.com so we can assist you further and ensure a better experience in the future.
Thanks
Lily

icelolly.com からの回答

2024年7月5日

Hi Joanne
We're sorry to hear you've experienced some frustration finding the right holiday. Our goal is to make finding the perfect holiday as easy and enjoyable as possible, so we genuinely appreciate your feedback. Please reach out to our customer support team at customerservice@icetravelgroup.com with the holiday criteria you're looking for and we'll do our best to help you find something that fits.
Thanks
Lily

icelolly.com からの回答

2024年6月12日

Hi Alex

Thank you for this amazing review! We are so pleased you found our site easy and quick to use, plus found a great holiday deal.
We hope you had a great time in Barcelona and look forward to you using icelolly.com for all your future holidays & city breaks.

Thanks
Lily

icelolly.com からの回答

2024年6月12日

Hi Dave

Thank you for this great review, we really appreciate it. We are so pleased you find our price comparison site easy to use & thank you so much for recommending us to family and friends!

We look forward to providing you with a great deal on your holidays in the future.

Thanks
Lily

icelolly.com からの回答

2024年6月12日

Hi Jonathan

Thank you so much for this excellent review. We are so pleased that you always find great package holiday deals on our site & we look forward to helping you again in the years to come!

Thanks
Lily

icelolly.com からの回答

2024年6月12日

Hi Flo

Thank you for this 5-star review! We are so glad you are able to find some great deals on our price comparison site. We look forward to welcoming you back to our site in the future.

Thanks
Lily

icelolly.com からの回答

2024年6月12日

Hi Kara

Thank you for this excellent review! We are so glad you found your ideal family holiday and got an amazing family holiday too.

We look forward to you browsing on icelolly.com again in the future.

Thanks
Lily

icelolly.com からの回答

2024年6月5日

Hi Alan

Thank you for this great review! We are so glad to hear you turn straight to our price comparison site when you want to browse for your next holiday. We pride ourselves on providing a wide range of great package holidays for our customers.

Thanks
Lily

icelolly.com からの回答

2024年6月5日

Hi Janis

Thank you so much for this incredible review. I'm so pleased to hear you had a fantastic holiday and we look forward to you using icelolly.com for your holidays in the future!

Thanks
Lily

icelolly.com からの回答

2024年5月15日

Hi Joe

I understand your frustration, however we do have a filter within our search bar where you can choose Belfast City and Belfast International as your preferred departure airport.

This will then filter deals departing from just these airports! I hope this helps and hopefully you can find a great deal for your ideal holiday.
If you have any further feedback for us, please feel free to update your review.

Thanks
Lily

icelolly.com からの回答

2024年5月14日

Hi Ash

Thank you for this great review! I'm so glad you found us helpful for browsing and booking your holidays.
We look forward to helping out again in the near future.

Thanks
Lily