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Ideal Bathrooms レビュヌ 

32
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TrustScore 5段階評䟡の4

3.8

バスルヌム甚品店
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5぀星のうち1の評䟡

Would leave zero if possible. No idea over the phone. Couldn't organise a proverbial drinking session. Cant take items back personally - have to get them picked up. Then the time they give you is "e... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I have dealt with Ideal Bathrooms for many years, they rarely have no stock of the items I require, are always helpful and have dealt with any issues that have arisen quickly.

5぀星のうち5の評䟡

I contacted Ideal Bathrooms as there had been an issue with a delivery ordered from another company. I had contacted said company on numerous occasions, so in desperation decided to go direct to the s... もっず芋る

䌁業情報

  1. バスルヌム甚品店
  2. ・
  3. 流通サヌビス

圓該䌁業による蚘述

Call us Idealists, but we think everything should be perfect – or at least as close as is humanly possible. As the UK's No.1 we believe our service should be a shining example to the rest, where nothing is too much trouble and promises are always kept. Over the last 40 years we've learned what our customers want, the pressures you're all under and understand how tough it is out there – and we'll do everything in our power to help you succeed.

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3.8

ほが満足

TrustScore 5段階評䟡の4

32件のレビュヌ

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3.8

すべおのレビュヌ

(32)

過去12か月のレビュヌ数: 8件

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5぀星のうち1の評䟡

Would leave zero if possible

Would leave zero if possible. No idea over the phone. Couldn't organise a proverbial drinking session. Cant take items back personally - have to get them picked up. Then the time they give you is "earlier than we allow so the driver has gone 30 miles away" and will be with you much later". Useless, absolutely useless

2026幎6月19日
自発的なレビュヌ
Ideal Bathrooms ロゎ

Ideal Bathrooms からの回答

Hi Steve,

I’m really sorry to read about your experience This clearly hasn’t gone as it should, especially around the collection arrangements and the driver timing. I completely understand how frustrating that must have been.

We’d really like the opportunity to look into this properly and understand exactly what happened, as this isn’t the level of service we aim to provide.

If you’re happy to, please could you contact me directly at Hayley.chalk@idealbathrooms.com or 07702723130 with your order details, or reply here and we’ll reach out to you?

Thanks for bringing this to our attention . We’d really like to put this right.

5぀星のうち1の評䟡

Damaged bath and zero customer service

Not so ideal regarding a failed delivery. Ordered from Plumbworld but was shipped direct from Ideal bathroom, it was a replacement bath. Got a call from Ideal the morning it was meant to be delivered from a friendly lady saying the bath had been damaged and they can't deliver and instead would be Monday (this was on a Thursday morning), the bath was a replacement for a single mother and 5 year old as she has a cracked bath so can't use. I then called back and asked if it could be for a Friday delivery or even Saturday delivery but no one bothered to even call me back, chased Plumbworld who were good to be fair and they also couldn't get it delivered sooner, they said they can't get it from another depot, all the vans were returning, don't do Saturday delivery. Literally zero effort on their part on something which was 100% their fault, very poor customer service, very disappointing

2026幎4月23日
自発的なレビュヌ
Ideal Bathrooms ロゎ

Ideal Bathrooms からの回答

Thank you for sharing your experience, and we’re very sorry to hear about the inconvenience caused. We understand how frustrating and disappointing this situation must have been, particularly given the urgency of the replacement. While we did contact you as soon as the damage was identified, it’s clear that our follow‑up and communication did not meet expectations, and for that we sincerely apologise. This feedback is being reviewed internally so we can understand what went wrong and ensure we do better in future. If you’d be open to it, we’d welcome the opportunity to discuss this further and see how we can help. - Hayley (Customer Care Manager)

5぀星のうち1の評䟡

wrong quantity of items supplied.

2025幎1月2日
Ideal Bathrooms ロゎ

Ideal Bathrooms からの回答

We sincerely apologize for the inconvenience caused by the incorrect order quantity due to a system error. Our customer service team has promptly contacted you this morning and successfully rectified the issue.

Thank you for your understanding and patience. We are committed to continuously improving our systems and services to prevent such issues in the future.

5぀星のうち1の評䟡

What a absolute bunch of clowns

What a absolute bunch of clowns, ordered items, was sent email saying being delivered on next day, sat and waited in ALL day nothing turned up. Spoke to company who stated it will be here following day sat and waited again. ..Guess what F*** ALL turned up now coming in 3 days time. What a S*** company. Apparently their system doesn't read my postcode properly....YEH RIGHT, just admit your a company who doesn't deserve to be trading and its useless

2024幎2月9日
自発的なレビュヌ
Ideal Bathrooms ロゎ

Ideal Bathrooms からの回答

Hi Alan,

We apologise for the inconvenience this delay has caused. This issue has been raised with the appropriate departments and we are now aware of the issue that has caused this and are working on a solution to ensure that this doesn't happen again.

Kind regards,
Ideal Bathrooms

5぀星のうち1の評䟡

Bad service regarding collections etc

2023幎11月30日
Ideal Bathrooms ロゎ

Ideal Bathrooms からの回答

Hello,

Thank you for taking the time to share your feedback with us, I'm sorry that you haven't had a good experience with our collections process. I belive one of our customer services managers should have just called you to discuss if there is anything we can do to improve this. We hope that your next experience with collections is a more positive one.

Kind regards,
Ideal Bathrooms

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