ILSE JACOBSEN HORNBÆK レビュー 445

ILSE JACOBSEN HORNBÆK からの回答

1日前

Dear Marla
Thank you very much for your kind review and for the 5 stars.
We’re delighted to hear that you had a positive experience with our customer service and that we were able to resolve your issue quickly and smoothly. It means a lot to us that you felt well taken care of.

We’re also very happy to hear that you love your new coat — we hope you enjoy wearing it.

Please don’t hesitate to reach out if you need any further assistance.

customer service
Bettina

ILSE JACOBSEN HORNBÆK からの回答

4日前

Dear Rita
Thank you so much for your wonderful review and kind words! We truly appreciate you taking the time to share your experience.

It means a lot to us that you were satisfied with both our service and the delivery. We always strive to respond quickly and provide a smooth, professional experience for our customers.

We’re especially happy to hear that you love the product — that’s exactly what we aim for! 😊

We look forward to serving you again in the future.
customer service
Bettina

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Hola

¡Muchas gracias por tu reseña y por las 4 estrellas!
Nos alegra mucho saber que estás satisfecho/a con la calidad de nuestros productos 😊

También agradecemos tu comentario sobre el precio – lo tomamos en cuenta y trabajamos constantemente para ofrecer la mejor calidad posible.

Esperamos verte de nuevo muy pronto.

Un saludo cordial,
Bettina
servicio al cliente

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Bonjour Sabine

Un grand merci pour votre superbe avis et vos 5 étoiles ! 😊
Nous sommes ravis d’apprendre que vous êtes satisfait(e) de la qualité de votre imperméable ainsi que de sa coupe et de ses matières.

Nous sommes également heureux d’avoir pu vous aider à résoudre le problème lié à la livraison et que notre service client ait répondu à vos attentes.

Merci beaucoup pour votre recommandation, cela nous fait très plaisir !

À très bientôt,
Bettina
service client

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Hi Yagoda

Thank you for taking the time to share your feedback – and we’re truly sorry to hear that your experience with our sizing has been frustrating.

We understand how disappointing it must be to order twice and still not feel comfortable in the fit, especially when shopping online without the possibility to try items on beforehand.

Your comments about the size guide and the fit are very valuable, and we will make sure to pass this on to our product and webshop team for review. We are constantly working to improve our sizing guidance to make it clearer and more accurate for our customers.

We would really like to help you find the right size and style if you decide to give us another try. Please feel free to reach out to our customer service team, and we will be happy to guide you more personally based on your measurements.

Thank you again for your honest feedback – we appreciate it, even when it’s difficult to read.

Kind regards,
Bettina
Customer service

ILSE JACOBSEN HORNBÆK からの回答

2026年3月4日

Hallo

Bedankt voor de toegestuurde informatie.

Na nadere controle kan ik zien dat de aankoop niet bij ons is gedaan, aangezien het bestelnummer dat u ons nadien heeft doorgegeven niet overeenkomt met de bestel­nummers die wij gebruiken.

Het spijt me om te horen dat u een slechte koopervaring heeft gehad met een van onze producten. Helaas kunnen wij u in deze zaak niet verder helpen, omdat de aankoop niet via onze webshop is gedaan.

Onze officiële website is ilsejacobsen.com.

Ik raad u daarom aan om contact op te nemen met de winkel of webshop waar het artikel is gekocht (als u dat nog niet heeft gedaan).

Ik wens u een fijne dag verder.

ILSE JACOBSEN HORNBÆK からの回答

2026年2月23日 に更新

Beste klant,

Het spijt ons ontzettend om te horen dat u deze ervaring heeft gehad. Dit is uiteraard niet de service die wij willen bieden.

Wij hebben geprobeerd uw eerdere e-mails terug te vinden, maar helaas kunnen wij deze niet traceren. Daarom willen wij u vriendelijk vragen om ons opnieuw een e-mail te sturen met uw ordernummer naar info@ilsejacobsen.com. Zodra wij uw gegevens ontvangen, zullen wij uw zaak direct oppakken en zo snel mogelijk oplossen.

Indien u nog steeds een schoen mist, zorgen wij er uiteraard voor dat dit meteen wordt rechtgezet en dat u hiervoor passend wordt gecompenseerd.

Nogmaals onze oprechte excuses voor het ongemak. Wij kijken uit naar uw bericht zodat wij dit onmiddellijk voor u kunnen oplossen.

Update: Hallo opnieuw Karin, ik denk dat je je artikel mogelijk via de website van een van onze klanten hebt gekocht, aangezien wij je simpelweg niet in ons systeem kunnen vinden. Ik beloof je dat wij vandaag niets aan je bestelling hebben gewijzigd vanuit onze kant.

Je Trustpilot-beoordeling staat bij het merk Ilse Jacobsen en wij verkopen binnen de EU via ilsejacobsen.com.

Wil je je bestelnummer naar ons sturen via info@ilsejacobsen.com
, zodat we dit verder kunnen onderzoeken?

Als je liever telefonisch wordt gecontacteerd, mag je ook je telefoonnummer sturen naar info@ilsejacobsen.com.

Weet dat we je zaak zeer serieus nemen en er alles aan zullen doen om je te helpen.

Met vriendelijke groet,
Klantenservice
Ilse Jacobsen

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Hej Kirsten

Tusind tak for din grundige og ærlige anmeldelse – og for de 4 stjerner!

Vi er rigtig glade for at høre, at du er tilfreds med kvaliteten og pasformen på jakkerne 🙌

Samtidig beklager vi, at processen omkring prisændringen blev mere besværlig, end den burde have været. Vi forstår godt, at det kan virke unødvendigt at skulle sende en vare retur i sådan en situation, og din feedback er meget værdifuld for os i forhold til at forbedre vores kundeservice.

Det er vi dog glade for, at det til sidst lykkedes at finde en god løsning for dig.

Vi håber, du bliver glad for dine jakker – og vi ser frem til at byde dig velkommen igen 😊

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Hi Beck

Thank you so much for your wonderful 5-star review! 😊
We’re really happy to hear that our customer service team was able to assist you quickly and smoothly, and that your issue was resolved without any hassle or cost.

It’s great to know that you also found the communication friendly and prompt – that means a lot to us.

We truly appreciate your feedback and hope to welcome you again soon!

Kind regards,
Bettina
Customer service

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Hi Leleu

Thank you so much for your amazing 5-star review! 😊
We’re truly happy to hear that you had such a positive experience with our customer service, and that the issue with your order was resolved smoothly.

We’re especially glad that Mads was able to assist you and turn the situation into a positive experience. We will make sure to pass on your kind words to him – it will mean a lot.

Thank you again for your trust and support. We look forward to serving you again in the future!

Kind regards,
Bettina
Customer service

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Hi Carola

Thank you so much for your 5-star review! 😊
We’re very happy to hear that your claim process went smoothly and that you received quick and helpful feedback from our team.

Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.

We hope to welcome you again in the future!

Kind regards,
Bettina
Customer service

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Hi Anneli

Thank you for taking the time to share your feedback – we’re glad to hear you like our designs, but we’re sorry to hear about your frustration with our pricing.

We understand that changing prices can feel confusing, especially when you’re planning a purchase. Our prices may vary due to ongoing promotions, campaigns, and updates across collections, which can sometimes result in differences over short periods of time.

That said, we fully understand your point, and we agree that pricing should always feel clear and transparent. We will make sure to share your feedback with our team as we continuously work to improve the customer experience.

Thank you again for your honest input – it really helps us improve.

Kind regards,
Bettina
customer service

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Hi Christina

Thank you for taking the time to share your feedback – and we are very sorry to hear about your experience.

We fully understand your frustration regarding the delay in your refund and the difficulties you experienced reaching our customer service by phone. This is not the level of service we aim to provide.

We also understand how frustrating it must be to receive automated responses without clear progress, especially when you are waiting for your money to be returned.

We truly appreciate your patience, and your feedback is taken very seriously as it highlights areas where we need to improve both our response times and accessibility.

We are sorry to hear that this experience has affected your trust in us, but we hope that we may have the opportunity to serve you better in the future.

Kind regards,
Bettina
customer service

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Hi Heiko

Thank you so much for your incredibly kind and detailed review! 😊
We are truly delighted to hear that you felt well taken care of by our team and that we could support you in a way that made a real difference.

Your words about our service, communication, and customer care mean a great deal to us, and we will happily share your feedback with the team – it will make their day.

We are especially grateful for your trust and for choosing to shop with us directly going forward. It is a pleasure to have you as part of our community, and we look forward to serving you again.

Kind regards,
Bettina
customer service

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Hi Silja

Thank you so much for your wonderful 5-star review! 😊
We’re delighted to hear that you are happy with your rubber boots, and that both the quality, fit, colour, and our service met your expectations.

It’s also great to know that you experienced fast delivery and felt well taken care of as a customer – thank you for sharing your kind words.

We truly appreciate your recommendation and look forward to welcoming you again in the future!

Kind regards,
Bettina
customer service

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Hi Frau Eveline

Thank you so much for your 5-star review! 😊
We’re very pleased to hear that you were satisfied with our constructive approach and willingness to find a solution.

Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.

Kind regards,
Bettina
customer service

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Hej Birgitte

Tusind tak for din flotte anmeldelse og de 5 stjerner!
Vi er rigtig glade for at høre, at du har haft en god oplevelse med vores kundeservice 😊

Du er altid meget velkommen igen!

Venlig hilsen
Bettina
Kundeservice

ILSE JACOBSEN HORNBÆK からの回答

2026年4月13日

Hi Nathalie

Thank you for taking the time to share your feedback – we’re sorry to hear about your experience.

We regret that the jacket did not meet your expectations regarding waterproof performance, and we understand how disappointing that must be, especially in rainy conditions. Your comments about the cap and fit are also very helpful, and we will make sure to pass this on to our product team for review and improvement.

We always aim to deliver high-quality, functional outerwear, and your experience does not reflect the standard we strive for. If you would like us to look into this further, you are very welcome to contact our customer service team so we can assist you directly.

Thank you again for your honest feedback – it helps us improve.

Kind regards,
Bettina
customer service