Nice guys, however... It needs cleaning and it needs updating. It feels very dated now, things don't seem to work quite how they should, for example the Ceramic XTR or other coatings seem to flow lazi... もっと見る
企業が回答しました
所在地
所在地を変更Newbury Road, SP10 4DU Andover, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Friendly staff, but machine stopped half way through wasning my Mini Clubman, so I had to open the window to talk to the operator who was trying to get it going again, so ended up with quite a lot of... もっと見る
企業が回答しました
Had never used this before but due to my normal car wash being closed, I decided to give it an go. Easy to order via app. Great service. Car is really clean. I will definitely use it again.
企業が回答しました
Staff friendly, easy access, fast moving queue. However, half of the drive through car wash is not functioning as expected. And not notified before paying full price. The dryer bar seems to be stuck i... もっと見る
企業が回答しました
企業情報
当該企業による記述
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
連絡先
Newbury Road, SP10 4DU, Andover, 英国
3.8
ほぼ満足
62件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very courteous and smiling staff at…
Very courteous and smiling staff at Newbury. Wash was quick and efficient. Only ask would be to add a board with details at the start of the entry lane instead of keeping only on board before entry to the wash. Rest all is good. Thanks
2026年5月30日
IMO Car Wash - Andover からの回答
Joe Jacob,
We appreciate your kind words about our staff and efficient wash. We value your suggestion regarding the signage and will certainly consider it for future improvements. Thank you for your positive feedback!
IMO Car Wash
Great service, car is very clean!
Had never used this before but due to my normal car wash being closed, I decided to give it an go. Easy to order via app. Great service. Car is really clean. I will definitely use it again.
2026年5月28日
IMO Car Wash - Andover からの回答
Claire Braxton,
We're delighted you gave us a try! It's great to hear our app was easy to use and you were pleased with the service and how clean your car is. We look forward to your next visit!
IMO Car Wash
You still haven't replied to my…
You still haven't replied to my response, and im still left withoit my Ultra HD voucher... rubbish customer service.
2026年5月21日
IMO Car Wash - Andover からの回答
Anon,
We sincerely regret the delay and your missing voucher. We are actively looking into this for you.
IMO Car Wash
Came out dirtier than when it went in
Came out dirtier than when it went in. Really streaky and barely touched the wheels.
2026年5月20日
IMO Car Wash - Andover からの回答
customer,
We are sorry your car was not cleaned properly. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Not good service need some professionalism
They laughed and criticised the look of my car just because of how dirty it was and they don’t know this but I have really bad anxiety so I don’t pay nearly £20 just to be criticised and laughed at
2026年5月16日
IMO Car Wash - Andover からの回答
customer,
We are truly sorry to hear about your experience. We take your feedback seriously and will address this internally to ensure it doesn't happen again.
IMO Car Wash
Friendly staff
Friendly staff, but machine stopped half way through wasning my Mini Clubman, so I had to open the window to talk to the operator who was trying to get it going again, so ended up with quite a lot of water inside the car.....not had that probelem previously, so hopefully a one off and next time will be a five star experience!
2026年5月14日
IMO Car Wash - Andover からの回答
Stephen,
We are truly sorry to hear about the issue with the car wash and the water inside your Mini Clubman. We are investigating this malfunction to prevent it from happening again. We appreciate your understanding and hope to provide a 5-star experience next time.
IMO Car Wash
Nice guys but needs modernising and cleaning!
Nice guys, however... It needs cleaning and it needs updating. It feels very dated now, things don't seem to work quite how they should, for example the Ceramic XTR or other coatings seem to flow lazily out of the pipes and do not fully cover the car for example. Please update/clean and refresh it as this was my favourite car wash and now it's slipping into a rough and poor looking car wash. It's making me hesitate to use it as I've recently got a brand new car and the car wash has stopped numerous times while cleaning my car, including the brushes getting stuck on the front and me having to reverse with two of the guys in the car wash to get them off of my car.
2026年5月14日
IMO Car Wash - Andover からの回答
Chris,
We appreciate your detailed feedback. We're sorry to hear about the issues you experienced with our car wash, especially with the dated equipment and the ceramic coating application. We are also concerned about the brushes getting stuck. We are committed to improving our service and will review your comments to ensure a better experience.
IMO Car Wash
Waste of Money - Car Left Dirty
Paid £11 for a Diamond Wax, car was covered in smears and dirt still remained, waste of money
2026年5月9日
IMO Car Wash - Andover からの回答
customer,
We appreciate your feedback and we're sorry your Diamond Wax service did not meet expectations. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Broke off rear window wire arm and…
Broke off rear window wire arm and scratched rear window glass
2026年5月3日
IMO Car Wash - Andover からの回答
A member of our customer service team will be in touch asap via email.
IMO Car Wash
First time going there and the fellas…
First time going there and the fellas working there were really helpful showing me what I needed to do (I was making it more complicated than it is, it’s actually really simple)
I only got a £9 wash but my car looks amazing. The wash down of the wheels and windscreen before the conveyor belt wash made a massive difference as those are the bits that usually don’t get properly cleaned at ordinary car washes. I am so happy with how clean my car is now, I won’t be using a run of the mill car wash again.
2026年5月1日
IMO Car Wash - Andover からの回答
Angela Ellis,
We're happy to hear that our team was helpful and that you are amazed by how clean your car is! We appreciate your positive feedback regarding our services.
IMO Car Wash
IMO Car Wash - Andover からの回答
Stephanie ,
We appreciate your positive feedback! We're happy you found our service fast and friendly and that you felt it was value for money.
IMO Car Wash
Staff are always very friendly and…
Staff are always very friendly and polite, I wouldn’t go anywhere else
2026年4月22日
IMO Car Wash - Andover からの回答
customer,
We appreciate your kind words! It's great to know our team's friendliness and politeness make your visits special. Thank you for your loyalty!
IMO Car Wash
The service is value for money
The service is value for money, efficient, thorough, made my car feel like I am just collecting it again from the Delearship, no effort required from me, swift contact free frictionless payment. What is missing from my Amsterdam experience of such a car wash, one can live without.
2026年4月23日
IMO Car Wash - Andover からの回答
T E P,
We're happy to hear that you found the service efficient and valuable. It's great to know your car felt like new and the payment was swift. Thank you for your positive feedback!
IMO Car Wash
IMO Car Wash - Andover からの回答
Morgan O'Kennedy,
We're glad you found our service quick, easy, and a great value. Thank you for your positive feedback; we appreciate it!
IMO Car Wash
Quick with welcoming staff
2026年4月23日
IMO Car Wash - Andover からの回答
Martin Hannah,
We appreciate you sharing! We're so happy to hear that you found our staff welcoming and our service quick during your visit with us.
IMO Car Wash
Fast service.
2026年4月22日
IMO Car Wash - Andover からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Went to use it and the right hand side…
Went to use it and the right hand side of car wash wasn’t working so had closed and waiting engineer to attend
2026年4月18日
IMO Car Wash - Andover からの回答
Mr Stuart Harris,
We regret that the car wash was not working when you visited.
IMO Car Wash
A shiny new quick car wash
A shiny new quick car wash. The app works well but the system still needs staff to initially clean your car before going through the washer. Happy with results but top programmes are expensive.
2026年4月10日
IMO Car Wash - Andover からの回答
Steve Hutchings,
We're glad the app worked well for you and your car came out shiny. We appreciate your feedback regarding the initial cleaning and program costs. We'll consider this as we improve our services.
IMO Car Wash
The Team & Machine Did A Good Job
Able to pay on a QR code and select the required option and the guys there (and the machine) did a good job.
2026年4月9日
IMO Car Wash - Andover からの回答
Richard,
We're happy to hear that you had a positive experience with the QR code payment option and the service provided. Thank you for your great feedback!
IMO Car Wash
Scratch the hell out of my car from the…
Scratch the hell out of my car from the automated washing
2026年4月11日
IMO Car Wash - Andover からの回答
Many thanks for your review. Please Contact Us via our website so that we can investigate further.
Many thanks
IMO
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。